To think that my cleaner should be charging me less for not doing my floors?

From what you edited your opening post to - which is what most people will be replying to - then it is impossible to say. As pps have replied, it depends on what else you want completing and what you are happy to have left out.
Obviously, a chat with any cleaner about what can be done in the time, is needed.

Of course, if you'd posted your original post, with the information about your cleaner having issues with her hip and feeling she isn't able to clean your floors, you might have got different responses...... possibly along the lines of how is it she can vacuum but not mop.... or possibly along the lines of how long she has worked for you and is that loyalty and other good service something you'd want to take into consideration with some reasonable adjustment to the contract or agreement you have with her.

If she is actually spending two hours cleaning, then you should pay her in full. If I were you, I would give her a month to recover, as accidents can happen. If it takes her longer than that to recover, I might ask her either to bring someone to help her or consider finding another cleaner.

Agree with PPs - you probably need to find a new cleaner

I think when you get a cleaner, you decide between you both what you want done each week, then she will tell you how long it will take , then you both know what is expected to be done. Also the remember if the house is tidy then she can get straight on with the cleaning, and not be picking up stuff and putting things away. A cleaner is there to clean not tidy.

Probably pain I would think. Begs the question whether she should actually be a cleaner if there are expected standard housework tasks she can’t do - depends on customer expectations too I suppose.

You know we can read your edit right @HalfWomanHalfFish?

If she's still doing the full time without doing those things obvs you still pay in full. If it's a deal-breaker that those things aren't done then you need to find a new cleaner.

Reading the pre edit version of the post where the OP says the cleaner isn’t hoovering & washing floors because of an ongoing hip issue it’s no longer working for both of them. - get another cleaner.
if she’s there for 2 hours tho she needs paying for 2 hours.

People saying you're paying for her time - If she's doing less, then it shouldn't be taking up her usual time allocation to do the job and she will be leaving earlier than usual. How long would it usually take to mop and vacuum? Deduct it in time...maybe 15 minutes? 10 minutes?

Not sure why they can't hoover or wash floor of using a machine ?

More information needed. Looks like both and your cleaner like to use the minimum amount of effort towards a task.

It’s not unreasonable to expect your floors hoovered and mopped. Personally, I think it’s ridiculous she isn’t offering this. I used to be a cleaner and two hours for a three bed was more than long enough to do a great job. You’re clearly cleaning in the middle of her cleans.

speak to her, it’s what you need doing and if she can’t do it, that’s not your fault.

Unfortunately, if she can’t offer you what you need, you need to part company

2 hours once a fortnight is ok as long as you don’t expect a full house clean. In that time, I’d expect bathroom/s, kitchen, Hoover and floors mopped. I’d not expect any dusting or window cleaning, no skirting boards etc etc done.

I did cleaning for about 15 years, to do it properly, not just a quick wipe over, 2 hours won’t clean a whole 3 bed house

True. People on here seem to have a strange attitude towards cleaners, though. It's as if they are scared to expect anything of them, so I'm not entirely surprised that OP felt unable to talk to the cleaner directly.

I think you need to find a new cleaner and your cleaner needs to find a different job. It's a pity the lady has hip problems, but there is really no point in having a cleaner who cannot hoover or wash floors.

Fully agree but its strange the op doesn't appear to have spoken to the cleaner but came on here moaning

I agree that OP needs both to allow the cleaner enough time and also needs to be clear in her expectations. However, if this particular one is unable to wash floors and that's part of what the OP wants done, there is no point in keeping her on.

my cleaner does mop / hoover my floors , 3 bed semi & 2 hours fortnightly so same set up , but she misses other things , ie moving stuff in the kitchen to wipe underneath & she doesn’t wipe over the sliding doors ( glass ) , there has to be a compromise , 2 hours isn’t really that long

Two hours once a fortnight isn't much for a 3 bedroom house. If she stayed the 2 hours and did other tasks then I think that's fine.

Your full post really told the story better

Edit History

HalfWomanHalfFish
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Edited
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Today 10:24
I hire a cleaner once a fortnight.

HalfWomanHalfFish
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Original
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Today 10:21
I hire a cleaner once a fortnight. They do two hours. I live in a very bog standard 3 bed semi.

Cleaner has an ongoing hip issue. The last two cleans they have text me after saying they've not been able to hoover or mop floors due to their hip issues.

AIBU to think that I shouldn't be expected to pay their full fee if they haven't hoovered and mopped? I don't want to seem lacking in compassion but it's actually really annoying coming in from work and having to clean thw floors myself when I've paid for them to be done.

I feel like I'll come across like a twat if I say anything but ultimately I'm paying for a servic e I'm not receiving.

And in = weeks we'll be getting the same post. Basically it seems the cleaner has 2 hours once a fortnight to clean the house...thats not much time

More importantly has the op actually discussed what she wants done. My wife is a cleaner and following the initial chat gives a customer a list of the tasks discussed and agreed time frames like wash floors every time, dust spare bedroom once a month etc

Why is she not doing your floors?

Get another cleaner.

In your initial unedited post you said have a cleaner 2 hours every 2 weeks for a 3 bed semi. This doesn’t sound like much time at all. I think you need to give her a list of the tasks you would like her to do in priority order and she does as many as she can in that order in the 2 hours. Sounds as if for you the floors would be a priority task.

If you want her to do the floors but she is not physically able then you need to get a new cleaner. If she’s not doing the floors because the 2 hours you are paying for are not sufficient you either need to move the floors up
the list so she gets to them in the 2 hours or pay for more time.

Is she doing all the tasks you ask her to, except the floors in less than the 2 hours and then leaving ?

This is true, although it is possible than the cleaner is leaving too soon.

You need to be specific about what you want done. That said, I would surely expect floors to be part of a general clean. It's difficult to tell if you're being unreasonable or not because we don't know what else you expect her to do. If she would be over her time cleaning floors because you give her too much to do, then YABU. If she is inefficient or skimping on time, then YANBU.