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AIBU?

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Joined up thinking NHS- sent to A&E when clearly it is neither

31 replies

Frankcat19 · 11/08/2026 17:19

AIBU to think we could save a lot of time and money with some joined up thinking. My son has broken his finger on holiday. We went to the nearest minor injuries department and spent 4 hours of our holiday getting the fracture and displacement of bone confirmed with x-ray. We were discharged and told to contact the fracture clinic back home when we arrived home to arrange follow-up.
Arrived home today and tried to call the fracture clinic. Was told I couldn't contact them directly and was transferred to the appointments line.
Appointments have told me the only way I can get a follow up appointment is to start again either through our GP but this could take months or their advice was to go to A and E today to start the process again and get him on the system.
I said but this is neither an accident or emergency that needs looking at today surely this isn't the only way. I was told it was.
I suggested I could try the minor injuries department instead and was told that might work.
So now I have to sit through the triage and possibly further x rays wasting mine and the hospitals time to get back to the same point I was at on Saturday! I am very grateful to have the NHS but this seems utterly ridiculous.

OP posts:
Frankcat19 · 11/08/2026 17:37

alexdgr8 · 11/08/2026 17:36

I guess it's because you started the process in a different area.
I suppose it needs a referral to a local fracture clinic and is something to do with cost codes and budgets.

This is kind of my point, no joined up thinking

OP posts:
alexdgr8 · 11/08/2026 17:36

I guess it's because you started the process in a different area.
I suppose it needs a referral to a local fracture clinic and is something to do with cost codes and budgets.

Frankcat19 · 11/08/2026 17:32

FionnulaTheCooler · 11/08/2026 17:27

Why did you not try minor injuries? Ours tends to be a lot quieter than A&E, we were in and out in half an hour when DD scalded herself during cooking class at school.

If you read my original post I did go to minor injuries and that is also where I will go back to( It was a 4 hour wait).
However the suggestion made to me was AAnd E.

OP posts:
Frankcat19 · 11/08/2026 17:31

Dreamerinme · 11/08/2026 17:24

Assuming the original x-rays were done in the UK then yes this sounds like a waste of everyone’s time. If the x-rays were done outside the UK then maybe they don’t consider them to be valid (grasping at straws here..).

Yes UK x-rays

OP posts:
FionnulaTheCooler · 11/08/2026 17:27

Why did you not try minor injuries? Ours tends to be a lot quieter than A&E, we were in and out in half an hour when DD scalded herself during cooking class at school.

Dreamerinme · 11/08/2026 17:24

Assuming the original x-rays were done in the UK then yes this sounds like a waste of everyone’s time. If the x-rays were done outside the UK then maybe they don’t consider them to be valid (grasping at straws here..).

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