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AIBU?

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AIBU to judge passengers complaining about grounded flights on 9/11?

211 replies

doosesmarket · 08/08/2026 21:19

I’m watching an old Airline UK episode and it’s from 9/11. The way people were behaving at not being able to get on their flights blows my mind. I keep trying to think well they hadn’t processed 9/11 the way we have now, but realistically they’d all seen screens of the news and watched 2 planes smash into the towers and the towers collapse full of people.

Surely you’d have enough understanding of the need to ground flights and change security measures even then?

I know it was 25 years ago but AIBU to hope those people demanding/shouting at the staff/the entitlement that they need to get to Benidorm that day because ‘we’re not in America’ were ashamed when they seen themselves on the telly and how they acted during the most horrific terrorist attack any of us have ever lived during?

OP posts:
Gealach · 09/08/2026 00:09

ColdAsAWitches · 08/08/2026 23:44

Footage of the towers falling, yes. Of planes hitting them, no that took a while. And proves my second point about fallible memories! We've all seen the footage so often we've lost the memory of when we first saw particular details.

Really? Because I was a student working part time as a receptionist that day with a 24/7 news channel constantly on the TV in the waiting room. My memory is that there was a newsflash when the second tower was hit. They showed the footage of the second tower being hit. People falling out of towers, the towers collapsing, the people running out of the pentagon.

I was sure all of that was live.

DaffodilMersey · 08/08/2026 23:56

Sereine · 08/08/2026 23:25

I suspect history teacher was lying. If he wasn't born, then at the earliest he was born in 2002 and is only 24 now. If this was a few years ago, he would have to have been a teenager when you had the conversation.

It is possible. It was 2024. He need not have been born in 2002, he could have been born in 2001 - any date after 11th sept! So time for degree, PGCE, get a NQT job.

Xanhi · 08/08/2026 23:49

I was abroad when it happened and only knew about it because someone showed me a newspaper article the following day. It all seed quite far removed. I flew back a few days after it happened and it didn't occur to me my flights might be affected. There was a minutes silence at the airport but otherwise it was business as usual.

NotTerfNorCis · 08/08/2026 23:45

A problem in America is not necessarily a global issue ( and in this case it turned out it wasn't). If France or Germany was suddenly attacked in such a way, it's very unlikely flights would be grounded in America. The whole world doesn't rotate around America.

ColdAsAWitches · 08/08/2026 23:44

fashionqueen0123 · 08/08/2026 23:39

It can’t have been that long after it happened because I saw it on the tv at school. It was about 2.45/3pm here so 9.45/10am in New York.
When I got home from school the towers were falling and it was all over the channels.

Footage of the towers falling, yes. Of planes hitting them, no that took a while. And proves my second point about fallible memories! We've all seen the footage so often we've lost the memory of when we first saw particular details.

Manename · 08/08/2026 23:41

Yabu. Some people just are on a one track mind. Imagine saving for a year for your holiday and then finding it cancelled or shortened. Even if there has been a tragedy in America it might hard to understand why would that mean you can’t fly to Spain from the UK. Or worse flying for a very ill relative.
Not the staff’s fault and if they were aggressive should have been banned. That bit is still an issue and airlines need to support staff more

fashionqueen0123 · 08/08/2026 23:39

ColdAsAWitches · 08/08/2026 23:22

You've seen the footage so often that you've forgotten that that's not how it happened at the time - there was little immediate footage. It was hours before there was a shot if the first plane hitting the tower. It was the next day before there was film of the second plane. People weren't getting live updates in their phones. It was much more chaotic. People can be forgiven for not understanding the seriousness of what had occured.

There's a fascinating study in the US where they ask the same survivors of 9/11 of their memories of the day, every year. There are now huge differences between what they 'remember' now and what they initially saw. They have obviously seen the footage and now remember things they never saw, things are out of order, they saw things happen in places they had never been. It shows how fragile memories actually are as we get further from the events.

It can’t have been that long after it happened because I saw it on the tv at school. It was about 2.45/3pm here so 9.45/10am in New York.
When I got home from school the towers were falling and it was all over the channels.

HelenHywater · 08/08/2026 23:37

but if you were abroad you did have less information. I was in Greece during 9/11 and flew home a few days later. We didn't have mobiles or laptops in our apartment, and no radio or tv, so we didn't really know what was happening and it took me a few hours to find out - when I went to the village for dinner that evening. The local bar had constant tv footage (which was much more gruesome than the UK footage I remember). So if you were trying to fly home from a holiday or a trip it was more difficult to know whhat was going on. And it was stressful trying to get home so I'm sure people were getting angry in airports.

fashionqueen0123 · 08/08/2026 23:31

trappedbynerves · 08/08/2026 22:02

The liquids ban came in and was sustained however I don’t recall

The liquid ban had nothing to do with 9/11. That started in 2006 after the transatlantic bombing plot, involving hydrogen peroxide bombs that were to be assembled in planes after being carried on in drinks bottles, mixed with Tang powder to make it look like Lucosade.

https://en.wikipedia.org/wiki/2006_transatlantic_aircraft_plot

They had a documentary on the tv about this a couple of weeks ago. It was quite interesting to watch how they prevented it.

And then of course there was the attempted shoe bomber so then they started scanning shoes which they did in the US for years. It was only on my last couple of trips we didn’t have to all take them off. They would just maybe pick some people.

montysmaw · 08/08/2026 23:31

TheOriginalEmu · 08/08/2026 22:24

I think you are unreasonable because at the time it was far to much for most people to comprehend straight away. It has never happened before in a way that grounding all flights was necessary and so it was just unimaginable. I don’t think the true horror started to be known for about 24/48 hours for most of us.

In think it was known immediately .

I knew as soon as a second plane was mentioned when they interrupted the chatty radio program I listened to at work.

Then we all clustered in the departmental office for news as the secretary had an online computer. Nothing else was done that afternoon.

The radio had gone to constant news rather than normal programming .

When I got home at 5.30pm my lodger was sitting on the floor glued to the TV. I joined her and there we stayed for the rest of the night.
When we heard about the Pentagon and the other flight that came down we actually thought a war was starting.

There were bomb scares in my city centre.
It certainly wasn't 48 hours before we realised it was serious.

Sereine · 08/08/2026 23:25

DaffodilMersey · 08/08/2026 22:14

Ah yes! I am conflating events there. That was a frightening incident in 2006,
not sure how I could have forgotten it. I am obviously getting old; I went to a high school
open evening a few years back and the history department had a display on ‘key events in history’ - 911 was up there with ww1 and ww2! I felt like a dinosaur especially as the teacher said he wasn’t born when 9 11 happened 😂

I suspect history teacher was lying. If he wasn't born, then at the earliest he was born in 2002 and is only 24 now. If this was a few years ago, he would have to have been a teenager when you had the conversation.

Stressedoutmummyof3 · 08/08/2026 23:24

TBH it was a strange time and I think it took people a while to understand exactly what had happened. Of course people shouldn't be shouting and abusing airline staff but as has been said people were scared and confused and unfortunately it was the staff that took the brunt of it.

ColdAsAWitches · 08/08/2026 23:22

You've seen the footage so often that you've forgotten that that's not how it happened at the time - there was little immediate footage. It was hours before there was a shot if the first plane hitting the tower. It was the next day before there was film of the second plane. People weren't getting live updates in their phones. It was much more chaotic. People can be forgiven for not understanding the seriousness of what had occured.

There's a fascinating study in the US where they ask the same survivors of 9/11 of their memories of the day, every year. There are now huge differences between what they 'remember' now and what they initially saw. They have obviously seen the footage and now remember things they never saw, things are out of order, they saw things happen in places they had never been. It shows how fragile memories actually are as we get further from the events.

LizandDerekGoals · 08/08/2026 23:21

Dollymylove · 08/08/2026 23:10

But people going about their business, working, shopping, travelling on a train werent glued to their smartphones reading all about it, were they?

What is the difference? It was on tv. It was on the radio. It was constant news. People going about their business would have seen it and heard it.

shiningstar2 · 08/08/2026 23:15

You never forget where you were when you first heard the news. I was in my classroom after school marking books. The cleaner came in and said the Head and a couple of others were watching some 'terrible accident' about America on a screen in his office but she didn't know what it was. I said ...interesting I'll put the TV on when I get home then continued with my marking
Drove home, put TV on and couldn't believe my eyes. They were showing again and again these two passengers planes driven into the towers and coming out the other end. Horrific!!
As awful as the whole thing was I think in those days I was too naive to understand the horrific world wide significance of the attack
Someone older and wiser than me remarked at school the next day ...attacking the US this way ...they've pulled the tail of a sleeping tiger and the world will never be the same again.
I've often thought of what she said in the years afterwards
Going back to op's original comment ... Personally I would have been terrified to take a flight anywhere that day or for a considerable time afterwards. It must have been terrifying if you were away from home and had no choice about getting a flight back when airports opened again.

Specialneedsnightmare · 08/08/2026 23:14

FuzzyPuffling · 08/08/2026 21:30

I flew on 9/11, not in the USA, about an hour after the second tower was hit. It was the strangest flight I've ever been on- very quiet, many people in tears, including airline staff and nobody, nobody shouting at all.

Exactly the same in my experience about 5 hours after it happened.

Dollymylove · 08/08/2026 23:10

LizandDerekGoals · 08/08/2026 22:57

Nonsense. I was listening to it in the radio.

But people going about their business, working, shopping, travelling on a train werent glued to their smartphones reading all about it, were they?

LizandDerekGoals · 08/08/2026 22:57

Dollymylove · 08/08/2026 22:55

Instant news to your phone wasnt such a thing back then. Nobody knew what was happening at the time

Nonsense. I was listening to it in the radio.

Dollymylove · 08/08/2026 22:55

Instant news to your phone wasnt such a thing back then. Nobody knew what was happening at the time

concertinacornflake · 08/08/2026 22:55

doosesmarket · 08/08/2026 22:15

The program gives the suggestion it was a good 12 hours or so after the attack. People knew America was under attack and the had watched the towers fall. The program carries on over the next day by which time we fully knew the scale of destruction and that it was not an accident. I understand what people are saying as like I said in my OP I did try to keep giving the benefit of the doubt but surely you’d still not think your holiday flight being cancelled because of a terrorist attack was a justified reason to berate airport staff?

Some people behave strangely, confrontationally, unhelpfully when stressed and afraid.

parkintrouble · 08/08/2026 22:55

Radishcinnamon · 08/08/2026 22:25

It’s strange isn’t it. I was working that day doing a restaurant shift in a busy hotel , and I’d left my phone on silent. It wasn’t until I arrived home I realised I had a voicemail from a friend (cabin crew) in New York telling me he was ok . He managed to call me and I had no idea what had happened until he told me to turn on the tv . It still blows my mind that nobody at work, customer or staff had seemingly been aware or mentioned it.

Same, we had one customer make a comment when they came into the shop that we couldn't understand. Something about it probably being a weird time to buy cheese. But we had a classical music cd playing as the background music and no Access to internet radio or TV so none of us thought anything much of it till we all got home

gillefc82 · 08/08/2026 22:53

Radishcinnamon · 08/08/2026 22:50

@gillefc82 yes!!! That episode is wild 🤣unforgettable🙈

It’s how casually the man giving the voiceover drops the bomb that they’re cousins, almost like an afterthought! 😂

parkintrouble · 08/08/2026 22:52

People didn't have mobile phones then. I was at work in a shop and had no idea what was happening till I got home. I had a couple of odd conversations on the train and I had no idea what the people were referring to.

And if you are stranded somewhere and can't get home it can be immensely stressful whatever the cause. You may need to get back for caring responsibilities,.or because you will run out of medication. You may be worried about not getting paid if you don't show up at work. Or you may have saved long and hard for a badly needed holiday. I can feel horror at what happened and compassion for the people stranded by it

Radishcinnamon · 08/08/2026 22:50

@gillefc82 yes!!! That episode is wild 🤣unforgettable🙈

imatidalwaveofquestionmarks · 08/08/2026 22:48

YABU, sorry.

At the time it was totally unbelievable. My mum say watching it, breastfeeding my brother and with me playing around her, thinking they’d mistakenly started playing a new action film she’d not seen yet. My dad, on the other hand, started to immediately prep for a world war and attack on the UK. Nobody knew what was going on. Everyone was scared, and when you’re scared you take out your frustrations on other people over the most insignificant of things.