About this airport transfer?

I think there's fault on both sides here. You're not very mobile and you've gone somewhere that's not well set up for that, hilly, with streets too narrow for a transfer coach. I've seen in the information often for places like this warnings about not being accessible by coach or even car and to expect a walk. Add the old part of Girona and most Spanish white villages to the list above. If you have such needs, it's up to you to research properly to see any potential issues, you can literally walk the streets and see the gradient profile on Google, so it's easy to do.

However, it's also on Jet2 to make clear in their booking information that sometimes a walk is required, and I have seen this. Given that they could solve this problem for the cost of a short taxi ride, they could do this in the name of good customer service. However, if they're not forthcoming, I'd just ask the hotel to book one and suck up the cost, or they may offer to take you in their shuttle.

It its easily accessible they'd be coming to your hotel. I have a friend who complained to Jet2 about a similar issue online, eventually they gave in and repaid her money she had paid for something. So I'd go back on whatsapp and ask to speak to someone higher up and insist its sorted out. Say that you can not do a 15 min walk in the heat and will miss your flight if you attempt it, you will be unwell. Imagine a family with babies and suitcases etc? Its ridiculous.

For 10 euros and peace of mind I’d pay for the taxi, but I would leave a negative review of the company.

Spesk To the rep or call the assistance number.

Second option get a taxi and file a complaint on your return asking for compensation (more than the £10 taxi fare for the inconvenience).

You are not being unreasonable. Even being able I don’t think it’s reasonable to have to walk 15 mins to a pick up point.

Have you spoken to Jet2 directly or just the rep? I’d contact them directly. Are you registered disabled? It would look very bad if they made you walk if you are. But as said upthread don’t worry about it and spoil the holiday.

I have a heart condition linked to heart failure where I can’t walk up an incline at all as get angina heart attack symptoms and was like this at 40. My wonderful cardiologist has put me on meds that allow me to do this now but no way could I walk 15 mins uphill with suitcases etc too!!! Most people would think this is too much even when they are fit and well!

This. Are you really going to waste time and energy on something that could be dealt with for a couple of euro? Just book and pay for a taxi. Lots of transfers have a collection point it’s not unusual , we always get a taxi . Try and claim for it when you’re at home if your really irked , Im relatively fit but no way would I walk up a hill for 15 mins with a suitcase , fuck that, we would get a taxi .

I must admit I’ve only had transfers for hotels on ai packages, but even then I’ve had to lug luggage 10 minutes or so because that’s where the coach stop is. I think when you next book you need to speak to them at the time of booking and check these details. I’d assume like you did until
it happened to me, and that’s was 50+ of us walking up a steep hill

I'd contact Jet2 head office. Jet2 really focus on customer service and have built a reputation based on this. I'd expect them to sort this.

I feel your annoyance. You are better off getting the taxi to the pick up point and then complaining to head office when you are home. I would mention how good the airport rep was.

I always get private transfers, these days they are easy to book and often cheaper to get an independent local company rather than the big holiday firms.

It follows on from one holiday where we were collected at 8am for a 1pm flight, drove around the resort twice, returning to the same hotel twice...we tried a limited drop off the next time and sat waiting for the next flight to land with another couple from our flight...it was a 50 minute wait.

I’d message Jet2 online or phone them. Get them to arrange you a taxi to take you to the pick up point. I’ve never heard of anything like this. I’ve been on tons of package holidays.

It’s not ideal but to save it causing an issue on your holiday just get a taxi to the pick up point and then email them when you get back.

I totally get that but I want you to have a lovely holiday and for 10 Euros it’s fixable.

I understand how it's making you feel but as this is solvable for €10 I think just put this one down to experience and remember next time you book a holiday to check these things out or look into private transfers etc.

Just take a taxi to the coach collection point. Try and claim it on expenses; but if not just chalk up the few extra quid and don’t get in a flap about it. Or ask if there’s another collection point which is more convenient for you that you can join instead.

ps they did NOT recognise you needed a taxi on the way there; you just got lucky with not enough drop offs so it was more economical for them to sort out a taxi vs a coach. If you’d got the coach then the drop offs would’ve been at the designated electronics shop as a number of destinations specifically do not allow coaches.

I shall check this in future (and the Aircon!) but I doubt I'm a small narrow street client 😆

I would just book myself a taxi to the pick up point and think no more about it.

It’s quite common in places with narrow streets such as Athens, Marrakesh, Granada and now we know Crete as well.

For future reference when booking with Jet2 it’s always worth clicking private transfer to see what the cost is. Most often we choose locations away from main resorts or in awkward to get to places and often private transfer is barely any extra (a few times it has been free).