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I get that a&e is busy, but was not expecting to be spoken to so rudely

833 replies

mitsicar · 05/08/2026 23:21

Went to a&e tonight. I have a foreign object stuck in my ear. I did not know it was in there until someone looked last night before I left my house and said i should get it looked at. Wasn't able to go to a&e today as my son had his own medical appointment in another city that I have waited months for and we were in a hotel for last night. There was no way I was cancelling it for my own ailment.

The pain has got significantly worse. Have shooting pains into my jaw and cheek bone and my ear is making clicking noises. This is since about lunch time today. Went to a&e this evening and the triage nurse asked me how long it had been in my ear. I said I suspect a few weeks, but I thought I just had an earache and it went away after a while so thought it was gone. Got some new foam ear plugs last week (which obviously pushed the foreign body in further!) and am now suffering for it. I hadn't finished when she cut me off and said 'well I don't really understand why you have picked this evening to come to a&e' and told me I would be better off going to my GP. I am in some pain but ended up leaving because she just made me feel like I had done an awful thing by heading straight after my son's appointment. I spoke to 111 earlier in the day and they told me to go to a&e asap because I could risk my hearing and that whilst it isn't life threatening, it is both an accident and an emergency. I asked if I could wait until morning and they said no. This was the 111 dr not the triage staff. I have no idea if this is the correct advice.

AIBU to think I didn't do anything wrong? I told her a medical professional has looked at it (a friend of mine who is a dr of 30 years) and said it needs ent because of how far in it is and she actually rolled her eyes at me and said I should see an actual GP (I suspect by that she meant my own GP?) and that a&e were sending everyone to minor injuries and that cases like mine are the reason she now has a 6 hour waiting list.

Is this normal for a&e now? Is it so awful working there that being rude has just become the norm or do most people have a better bedside manner? I haven't been to a&e since I was a child and was really shocked by the way I was spoken to, after being advised to go there by 111 and a trusted friend who is a medical doctor (GP).

To add, she didn't look in my ear.

Would you have done anything different? Am I missing something?

OP posts:
rainbowunicorn · 06/08/2026 22:55

LiveTheDream8998 · 06/08/2026 20:12

Yes, the nurse was rude and probably shouldn't have spoken to you like that but also, could you do her job?

I know I couldn't.

A and E is under so much pressure. It sounds like she was having a bad day.

My advice would be that you ring your GP and ask in the morning what else you can do. Evenings and weekends are going to be busy in A and E, I'd have thought.

My advice would be that you read the thread, or at the very least the OPs posts.

rainbowunicorn · 06/08/2026 22:52

GentlePanda · 06/08/2026 16:17

Not and accident or an emergency. You should have phoned 111 and taken advice from them. Probably have been sent to a walk in centre.

You should learn to read.

Morelovelyandtemperate · 06/08/2026 22:51

Slightly off topic, but now all I can hear is Basil Fawlty saying, "is this a piece of your brain?"

Ruffle26 · 06/08/2026 22:41

I would absolutely think is a minor injury matter. You may need an on call ENT doc to retrieve it - I doubt the GP could do it if very far down ?.
i expect the nurse was just overwhelmed and busy but I think she was wrong to say you shouldn’t be there. If you been in the major trauma department then yes, but not minor injuries
hope u get it sorted soon

Scamworried · 06/08/2026 22:37

VivIsBlonde · 06/08/2026 22:30

Absolutely ridiculous!
I’ve had something retrieved from my ear before by a nurse at my local GP surgery!
it was really far in, and she said it was touching my eardrum.
she was actually quite shocked it had gone in so far because of the size of it 🤣

Recently? Or years ago?

GilmoreGirly86 · 06/08/2026 22:37

I hope you're okay, OP, and that they got it out. You did nothing wrong, you followed advice. I hope you're home now and pain free 🩷

VivIsBlonde · 06/08/2026 22:30

mitsicar · 05/08/2026 23:31

A GP will not touch it apparently. My friend, who has been a GP for 31 yrs said he sends all cases like this to a&e when it is right next to the ear drum as they are the only people with specialist tools to remove it. A referral to ENT takes weeks.

Absolutely ridiculous!
I’ve had something retrieved from my ear before by a nurse at my local GP surgery!
it was really far in, and she said it was touching my eardrum.
she was actually quite shocked it had gone in so far because of the size of it 🤣

Unpaidworkmakestheeconomytick · 06/08/2026 22:30

Hope you’re ok now Op, sounds really horrible and painful.

Rosesandthorns66 · 06/08/2026 22:28

I hope you have been seen by a professional and your ear has been sorted.

Wishing you all the best.

Brokentoes85 · 06/08/2026 22:09

Complete nonsense. It's definitely an a + e issue. She's wrong and I'd make a complaint. A GP won't touch it.

Emeraude · 06/08/2026 22:08

Hope it's sorted now. I would definitely speak to PALS. I found them very helpful when I had poor care and was assured that systems had been changed as a result.

SunwaysSystems · 06/08/2026 21:58

12234m · 06/08/2026 19:59

Why did you let a complete stranger tell you what to do? Take responsibility for your own health and decisions.

Grin Are you, a stranger, telling OP what to do?
Dalston · 06/08/2026 21:57

mitsicar · 05/08/2026 23:21

Went to a&e tonight. I have a foreign object stuck in my ear. I did not know it was in there until someone looked last night before I left my house and said i should get it looked at. Wasn't able to go to a&e today as my son had his own medical appointment in another city that I have waited months for and we were in a hotel for last night. There was no way I was cancelling it for my own ailment.

The pain has got significantly worse. Have shooting pains into my jaw and cheek bone and my ear is making clicking noises. This is since about lunch time today. Went to a&e this evening and the triage nurse asked me how long it had been in my ear. I said I suspect a few weeks, but I thought I just had an earache and it went away after a while so thought it was gone. Got some new foam ear plugs last week (which obviously pushed the foreign body in further!) and am now suffering for it. I hadn't finished when she cut me off and said 'well I don't really understand why you have picked this evening to come to a&e' and told me I would be better off going to my GP. I am in some pain but ended up leaving because she just made me feel like I had done an awful thing by heading straight after my son's appointment. I spoke to 111 earlier in the day and they told me to go to a&e asap because I could risk my hearing and that whilst it isn't life threatening, it is both an accident and an emergency. I asked if I could wait until morning and they said no. This was the 111 dr not the triage staff. I have no idea if this is the correct advice.

AIBU to think I didn't do anything wrong? I told her a medical professional has looked at it (a friend of mine who is a dr of 30 years) and said it needs ent because of how far in it is and she actually rolled her eyes at me and said I should see an actual GP (I suspect by that she meant my own GP?) and that a&e were sending everyone to minor injuries and that cases like mine are the reason she now has a 6 hour waiting list.

Is this normal for a&e now? Is it so awful working there that being rude has just become the norm or do most people have a better bedside manner? I haven't been to a&e since I was a child and was really shocked by the way I was spoken to, after being advised to go there by 111 and a trusted friend who is a medical doctor (GP).

To add, she didn't look in my ear.

Would you have done anything different? Am I missing something?

Our NHS is on its knees, my local hospital A&E wait times are an average of 9.5 hours this is standard whatever time of day you arrive. If you had gone to your GP would you have even got an appointment? GPs regularly tell patients to go straight to A&E. I think the nurse had no reason to be so rude to you she just needed to re direct you if you were in the wrong place. Anyway did you ever get the object out of your ear?

VaccineSticker · 06/08/2026 21:48

ThreadGuardDog · 06/08/2026 16:08

Ah, OK. So the OP’s posts are shown in blue - if you go right to the top of the thread to the original post and scroll to the bottom, on the right hand side you’ll see ‘see all’. If you click on that you’ll see just the OP’s updates, so easier to scroll through. AIBU is a bit of a baptism of fire, but well done for navigating through this far.x

problem is that:

  1. people can’t be bothered to read the original post or the updates properly
  2. everyone is a pro in everything these days 🤣
Truetoself · 06/08/2026 21:41

Of course you were in the right place for your condition. The nurse should not have spoken to you that way. I suggest you contact PALS once you are sorted.

bloomingbonkerz · 06/08/2026 21:38

Ouch earache is awful
Hope you got sorted

Coolforthehotsummer · 06/08/2026 21:35

Is it out now op?

ILoveAGingerCat · 06/08/2026 21:28

@User1839423799 Exactly. In the real world, no-one would bat an eyelid at anyone going to A & E under the circumstances. The parallel world of Mumsnet strikes again!

The nurse was rude, and unpleasant. She had no right to be. The OP was entitled to be there. Glad to hear you're going back @mitsicar I hope you will be OK soon! Flowers

.

NCForOneNightOnly · 06/08/2026 21:28

mitsicar · 06/08/2026 20:41

Thanks all. I have a pretty stressful job and manage to be polite to people much worse than me almost every day of the week!

So was it removed?

User1839423799 · 06/08/2026 21:23

ThisZanyPinkSquid · 06/08/2026 20:59

As a nurse yeah she shouldn’t have been so rude but it was not a true emergency or accident given the fact it had been there a week. It could have absolutely waited until you could see your GP

Now think of your scenario over and over and over and OVER again every single day.

A&E is literally bursting at the seams

So where should she have gone? GP can’t do it. She could lose her hearing and she’s in pain!

CurdinHenry · 06/08/2026 21:21

Briansgirls · 06/08/2026 21:19

I am happy that you got the treatment that you deserved and I'm glad you're well.
Should I be treated differently because nothing shows up on a scan or you can't see it or hear what I do in my darkest of mental state ?

Indeed. One person got lucky therefore everyone else must accept our fates.

I know several people who only had cancer diagnosed and treated thanks to private health insurance.

Tinytotdriver · 06/08/2026 21:20

How are things going OP? Just read all of this and it does sound stressful. Hope things are getting sorted x

Briansgirls · 06/08/2026 21:19

ThreadGuardDog · 06/08/2026 18:27

And yet in that two years I’ve received a cancer diagnosis via a routine mammogram, had surgery and adjuvant treatment and been declared cancer free. Excellent and timely treatment throughout and supported all the way, including aftercare. Problem is you can’t declare the whole NHS unfit for purpose because it isn’t. I don’t profess to know the answers, I can only speak from experience.

I am happy that you got the treatment that you deserved and I'm glad you're well.
Should I be treated differently because nothing shows up on a scan or you can't see it or hear what I do in my darkest of mental state ?

ILoveAGingerCat · 06/08/2026 21:13

@Askingforafriendtoday agree. ^

Askingforafriendtoday · 06/08/2026 21:11

Terrible behaviour by the nurse. She should be reported. You needed to be there, glad the GP sent you. Delay caused by the nurse is unacceptable. She really does need pulling up on this, you will not be the first or the last. Horrible and frightening for you.
How are you now OP?