Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

See all MNHQ comments on this thread

I get that a&e is busy, but was not expecting to be spoken to so rudely

833 replies

mitsicar · 05/08/2026 23:21

Went to a&e tonight. I have a foreign object stuck in my ear. I did not know it was in there until someone looked last night before I left my house and said i should get it looked at. Wasn't able to go to a&e today as my son had his own medical appointment in another city that I have waited months for and we were in a hotel for last night. There was no way I was cancelling it for my own ailment.

The pain has got significantly worse. Have shooting pains into my jaw and cheek bone and my ear is making clicking noises. This is since about lunch time today. Went to a&e this evening and the triage nurse asked me how long it had been in my ear. I said I suspect a few weeks, but I thought I just had an earache and it went away after a while so thought it was gone. Got some new foam ear plugs last week (which obviously pushed the foreign body in further!) and am now suffering for it. I hadn't finished when she cut me off and said 'well I don't really understand why you have picked this evening to come to a&e' and told me I would be better off going to my GP. I am in some pain but ended up leaving because she just made me feel like I had done an awful thing by heading straight after my son's appointment. I spoke to 111 earlier in the day and they told me to go to a&e asap because I could risk my hearing and that whilst it isn't life threatening, it is both an accident and an emergency. I asked if I could wait until morning and they said no. This was the 111 dr not the triage staff. I have no idea if this is the correct advice.

AIBU to think I didn't do anything wrong? I told her a medical professional has looked at it (a friend of mine who is a dr of 30 years) and said it needs ent because of how far in it is and she actually rolled her eyes at me and said I should see an actual GP (I suspect by that she meant my own GP?) and that a&e were sending everyone to minor injuries and that cases like mine are the reason she now has a 6 hour waiting list.

Is this normal for a&e now? Is it so awful working there that being rude has just become the norm or do most people have a better bedside manner? I haven't been to a&e since I was a child and was really shocked by the way I was spoken to, after being advised to go there by 111 and a trusted friend who is a medical doctor (GP).

To add, she didn't look in my ear.

Would you have done anything different? Am I missing something?

OP posts:
BlackRowan · 06/08/2026 07:38

amijustnaive · 06/08/2026 07:31

Weird. The first line of her post states she went to a&e.

You are completely clueless

youalright · 06/08/2026 07:36

amijustnaive · 06/08/2026 07:32

If it was so bad to need a&e she realistically would’ve attended a&e at the hospital the appointment was at, not waiting and frolicking in a hotel.

That makes no sense that means your child also having to sit with you for hours and potentially having no way of getting home if train tickets or whatever are booked.

amijustnaive · 06/08/2026 07:36

W333ds · 06/08/2026 07:33

She did need A&E or MIU, they used the same deck. She was in the right place.

No. She did not.

This is why people are waiting hours for corridor care. Because of people like you.

MonsterasEverywhere · 06/08/2026 07:35

It sounds like the nurse may have misunderstood after you saying it had been there for weeks.

The pertinent information you need to give is that you discovered the foreign object the day before, that you have had earache for weeks which went away but has come back much worse and has now spread, and that is it.

Do not mention your friend who is a doctor, unless you've seen them professionally, it is not relavent. It's not helpful and from friends I have in nursing the amount of times they are told "my friend who is a (insert medical professional here) told me to do this" it becomes infuriating.

badbunnysadbunny · 06/08/2026 07:35

Dr here. Having read that it was the back of an earring and it’s causing you pain I do think it’s fair to go to an A&E. BUT I think going in the evening wasn’t best as there are fewer staff to go around and , presumably, just one oncall ENT doctor who will be prioritising things like post tonsillectomy bleed. I imagine you could have waited all night possibly.

Try again in daytime hours where the wait should be somewhat shorter.

And the member of staff shouldn’t have been rude to you. Sounds like she has empathy burnout which many of us end up getting

Lentilcakes · 06/08/2026 07:35

Try GP and they can do a referral letter to A&E if deem it necessary. Then at least you’ll have the ‘official’ ‘yes you need to be in A&E’ letter.

Some HCPs are just rude and dismissive, unfortunately.

LoisGriffinskitchen · 06/08/2026 07:35

Right! For the hard of reading. OP has said she called 111 who told her to go to A&E as they have the specialist tools to remove foreign bodies which the GP is unlikely to have.

A&E in most areas is split into Minors, Majors and an out of hours GP service .

The OP not medically trained followed medical advice (we can argue forever about 111 sending everyone up to A&E) .

Some of you need to get off your high horses and consider all the above.

OP you did nothing wrong and as a former nurse may I say this nurse was rude and unprofessional.

W333ds · 06/08/2026 07:34

amijustnaive · 06/08/2026 07:32

If it was so bad to need a&e she realistically would’ve attended a&e at the hospital the appointment was at, not waiting and frolicking in a hotel.

Taking a child to a long awaited medical appointment is not frolicking in a hotel.

Yetone · 06/08/2026 07:34

mitsicar · 05/08/2026 23:34

So what is a 24 hr minor injuries that you can only access via the a&e reception for, if not for things like this?

You were in the right place. I have been to A and E when one of my children was small and put something in their ear. They retrieved it at A and E. A GP will not be able to help you.
Most people would have gone to a long awaited appointment for their child as you did.
Sometimes A and E staff get cross/upset when they are dealing with a life threatening emergency but they misunderstood you. Go again.

W333ds · 06/08/2026 07:33

amijustnaive · 06/08/2026 07:31

The point is she did not need a&e. She didn’t have an accident, and she didn’t have an emergency.

She did need A&E or MIU, they used the same deck. She was in the right place.

youalright · 06/08/2026 07:33

amijustnaive · 06/08/2026 07:31

Weird. The first line of her post states she went to a&e.

Our hospital is the same you get triaged before you walk in left for a&e right for miu.

Yello24 · 06/08/2026 07:33

Is there some way you can have an NHS record that quickly shows how often you access the services and for what reasons? So they can spot the time wasters and see that another person goes years without seeing a medical professional?
Then they can contact the time wasters and suggest they are using services inappropriately. I watched some of that Ambulance series on iPlayer and they seem to have loads of people abusing the system and using ambulances as taxis.
I guess the staff are always under the threat of complaints and litigation and can’t take even the tiniest risk but must want to just tell some people to go away.
OP you did nothing wrong. The time wasters wore out that nurse. Not you.

TheGoldenOwl · 06/08/2026 07:33

amijustnaive · 06/08/2026 07:31

Weird. The first line of her post states she went to a&e.

In our hospital A&E and Minor injuries have the same front door and the same check in desk.

Not unusual. The sign on the main front door says accident and emergency.

BlackRowan · 06/08/2026 07:32

amijustnaive · 06/08/2026 07:26

And a night away in a hotel.

The reason why she delayed care is irrelevant. She misused a&e and threw a tantrum and walked out because she was called out on that. It clearly wasn’t that bad if she could voluntarily leave and refuse care.

You are ridiculous. She has not misused an A&E. She was in MINOR INJURIES unit in A&E and was sent there by 111

Clearinguptheclutter · 06/08/2026 07:32

You did nothing wrong

try and speak to the GP this morning, don’t wait days for an appointment. This is not life t
threatening, but urgent

GP may well send you back to a&e in which case you go back and tell them “my GP sent me here”

Wordsmithery · 06/08/2026 07:32

I think the nurse was horrible to you and very unprofessional. I'd go to the GP today and tell them what happened.
The only mitigation really is that maybe she thought you'd known about the problem for weeks and gone to A&E instead of the GP.

amijustnaive · 06/08/2026 07:32

youalright · 06/08/2026 07:31

The night in the hotel was for her childs appointment not a fun night away

If it was so bad to need a&e she realistically would’ve attended a&e at the hospital the appointment was at, not waiting and frolicking in a hotel.

amijustnaive · 06/08/2026 07:31

youalright · 06/08/2026 07:27

She wasn't in a&e she was in minor injuries unit

Weird. The first line of her post states she went to a&e.

youalright · 06/08/2026 07:31

amijustnaive · 06/08/2026 07:26

And a night away in a hotel.

The reason why she delayed care is irrelevant. She misused a&e and threw a tantrum and walked out because she was called out on that. It clearly wasn’t that bad if she could voluntarily leave and refuse care.

The night in the hotel was for her childs appointment not a fun night away

W333ds · 06/08/2026 07:31

amijustnaive · 06/08/2026 07:26

No, they wouldn’t.

They would. Wait lists anre insane. Making a child wait several months for a replacement appointment and cancelling last minute when you can simply go to A&E a day later is far more sensible. You can check severity too.

amijustnaive · 06/08/2026 07:31

W333ds · 06/08/2026 07:28

No she absolutely did not. Going to A&E a day later is neither here nor there. Makes no odds , if you need A&E you need A&E. Most times we’ve used A&E we’ve tried to wait to check for absolute necessity and gone a day later.

The point is she did not need a&e. She didn’t have an accident, and she didn’t have an emergency.

BlackRowan · 06/08/2026 07:30

god GPs has become ridiculous now. They should be able to remove that but I’m not surprised they wouldn’t. All they do is now send people somewhere else. Thats just pathetic.

youalright · 06/08/2026 07:29

I was told I was misusing a&e once and it was "just" anxiety. It was a pulmonary embolism

W333ds · 06/08/2026 07:28

amijustnaive · 06/08/2026 07:23

She absolutely did. This was neither an accident nor an emergency. MIU or even the GP was an appropriate first point of call.

No she absolutely did not. Going to A&E a day later is neither here nor there. Makes no odds , if you need A&E you need A&E. Most times we’ve used A&E we’ve tried to wait to check for absolute necessity and gone a day later.

youalright · 06/08/2026 07:27

amijustnaive · 06/08/2026 07:22

Pals because she was appropriately triaged and called out for her absolutely ridiculous misuse of a&e?

She wasn't in a&e she was in minor injuries unit

Swipe left for the next trending thread