I get that a&e is busy, but was not expecting to be spoken to so rudely

What a sceptic bunch some are on here.

Ok, thought as much.

It doesn’t matter whether MIU is attached to A&E or not. She clearly stated she went to A&E.

Which was the wrong course of action. The correct course of action has been explained multiple times (not just by me!), but for some reason people seem determined to defend the OP.

Professional patient by the sound of it.

The hcp will have been exasperated as it'd been there a few weeks. A&E even minor injuries tends to be for acute/sudden onset issues. I'm not surprised she rolled her eyes a bit.

Tbh 111 send everyone to a&e it seems to be on their flow chart so I'd take their advice with a pinch of salt in future.

I said not every GP or hospital works the same.

And of course A and Es work differently, depending on what services they have access to. For example not every trust has an urgent access mental health walk-in so some A and Es need different systems to look after mentally unwell patients who walk in. What a strange thing to say.

Been tonnes of times. Live in an area more populated than most. Never waited all that time. I've seen people waiting that long, and they're usually not that distressed by their ailment or have done what the OP.did.wwhuch is attend for something that occurred weeks earlier when they found it convenient to attend

Far out

There are a few nurses like this at my local A&E, which is now in special measures partly because of serious failings in patient care. People have allegedly been sent home and later died or suffered life-changing injuries due to a lack of appropriate medical care. There have also been incidents of people taking their own lives in the toilets after staff failed to listen to them and instead jumped to conclusions.

It sounds as though you were triaged and directed to the minor injuries unit, which is exactly what it is there for. Your GP cannot remove it. Nursing is a patient-facing role, and people in most other professions would not get away with speaking to someone in that tone or behaving that way. Nurses are specifically trained to deal professionally with people in stressful and difficult situations.

That’s not how it works.

I think they do and people just don't bother trying.

We’ve always used the services appropriately( even had a team guiding us so I know we always have) and still had to wait for long periods of time. That is universal healthcare which we are very lucky to have.

What’s your role in the NHS and what experience do you have?

Good for you but I just explained you that in 2 different parts of london hence at 3 different trusts the GPs can’t make any urgent appointments as you just described and just sent me or my child into a&e

are you saying I’m lying?

A&E's don't have different ways of working.

The GP contacts the hosptial. The hospital gives the appointment. So GP will ring and say I have a man with an abcess that is causing severe pain and needs lancing now, I can't do it here so I'm sending them in. They'll say, okay, come at 12pm. You go at 12pm, they know youre coming, and take you to somewhere they can do your thing.

It might be in the emergency department itself or more often, They'll take you to a clinic room in outpatients where they have the things they need.

I think there’s only you looking for the drama. Just because your A&E doesn’t have a minor injuries unit attached to it that shares the same triage doesn’t mean that you are right. It doesn’t matter how many people tell you theirs is set up the same you won’t have it because you’ve obviously decided to wake up and chose to be obnoxious.

Fucking hell. Did you get out of the wrong side of the bed this morning? Such vitriol because someone needed some help and you think she shouldn't have asked for it.

Her child had an appointment. She was right not to miss that. Her condition is serious but not immediately life-threatening so she made the right call. Are you envious of the hotel stay or something? I don’t understand why you’re behaving in this silly way.

several people just told you that many trusts don’t work this way

Perhaps we should cancel all the initiatives and work to improve all the issues in quote above then, if they are not affectinf wait times and patient outcome?

You should tell the NHS they need not bother. Perhaps start with your MP?

I've never found it not to be like that when you use the services appropriately.

GPs can’t give out appointments. They can let them know you’re coming. We’ve had to arrive by ambulance and been sent by GP several times. There is no appointment. How could there be?

The majors and minors list is the a&e queue. You're still triaged even if you've been sent by a GP because your condition could have changed on route. Please don't try and tell me my job.

You can only speak for where you work. Though I really hope that you do not have any patient contact. Not every GP or hospital works the same. Surely you know that. People with a little bit of knowledge are often the worst people to give advice.