I get that a&e is busy, but was not expecting to be spoken to so rudely

That's appalling!
I'm in NI and the A&E wait times are bad. I have a friend with hydrocephalus and the last time her shunt blocked she left A&E after sitting there in agony for 18 hours. It's barbaric. At that point she thought she'd die if she left but didn't care anymore. Thankfully she was seen quicker the next day because she lost feeling down her left side.

Your mum made the cardinal mistake of being a woman wanting healthcare. That’s what so much of this boils down to. If they can’t blame it on anxiety then they’ll blame it on hormones. It’s like being back in the 1800s.

Good on you for advocating for your mum. I was the same and went through the entire complaints procedure, and it resulted in the triage nurse in question being sent for additional training because it turned out this hadn’t been the first time he’d rolled his eyes at a woman in distress.

Our local A and e filters people into 3 depts...real emergency, the gp and the minor injuries unit, but you have to join one queue at the start. dont see why you werent moved to minor injuries dept.

My mum suddenly lost the use of her legs and they didn't give a shit.

Gave her a muscle relaxant and sent her home.

We went back the next day. I took no shit. I was very polite, at all times, but ...reader, understand when I say I took zero shit.

I’m trained in microsuction for wax removal as part of my job role. I have an extended scope of practice which includes being able to remove hearing aid domes, filters and wax traps. That’s it, I cannot remove any other foreign body. Our local referral policy dictates that we send patients presenting with a foreign body to A+E or Urgent Care for removal. So those saying you were in the wrong place are absolutely incorrect.

No point asking on here OP, the NHS is sacred and how dare you go to seek treatment in a first world country and not expected to be treated like dirt.

Yea, the idiots who are still arguing and saying OP was wrong to go to A+E 🤦‍♀️🤦‍♀️ They walk among us.

@mitsicar, follow your GP's advice and ignore the idiots.

I genuinely do wonder what GPs actually do these days. Everything is a referral or is dealt with by nurses or A&E. There seems to be no hands-on care provided by GPs anymore.

How long after? Does it match the scenario i am responding to?
.

You went to the right place and not only was she rude she failed in her duty of care to you and made a judgement without even looking in your ear. That is appalling. If she had looked then said it was ok to wait to see the gp that is one thing but she was absolutely negligent and I would 100% be making a complaint about how you were dealt with. Being busy is no excuse.

As a long term health commissioner, I would complain about this. Unfortunately there isn't a really straight forward pathway for this exact issue, you might get a GP who would try and remove it, you might get told to go to a&e.
Unfortunately services are stretched. I would never leave a clinical treatment provider due to rudeness especially without being examined.

Hope you get sorted. Also before any jumps on me saying I'm making things worse by saying complain, get a grip. No one should be dismissed without evaluation, this is just passing the buck and putting people at risk. You can't cherry pick patients and that's a hill I'll die on. The system is failing, you don't get to intimidate patients out of a&e. Thats not helping anything. Complaints are due process and they highlight staffing shortages, lack of pathway provision and poor practice. Its my bread and butter so I don't want to hear it.

SHE WAS IN MINOR INJURIES UNIT which is part of A&E

Pathetic. They are general practitioners not just secretaries/pharmacists

I completely agree with you @Constantinoodle I really hope you are feeling better @mitsicar and have received proper medical treatment. You did absolutely nothing wrong. I am sick and tired of patients being treated as an inconvenience by some medical professionals. I worked with the occasional teacher like this. The children were an irritant and an inconvenience to them. These people should be in different professions if they can’t do their job respectfully and correctly. I am coming off this thread now. It’s not good for my blood pressure.

I hope you formally complain, OP.

Hope you get seen quickly OP.
Yet another thread that demonstrates how the public (not all but many) has been programmed to not use A&E and blame anyone who does on the expense of their lives because “it is not an emergency”.

When my DC had a bad wrist after ice skate fall - I rang GP who refused to see us and said we'd need to go straight to A&E as an x-ray would be needed - so no point seeing them - then phone was put down on us.

That nurse was just a rude arsehole, there are plenty of people in the NHS like that unfortunately, just like anywhere else.

Of course you needed to be there, and now you have to go back again. I'd complain to PALS, there's no excuse to treat people like crap and send them away when they are in pain and need help. There are too many people in a position of power who think they can get away with it.

I'd go to my GP who would refer me for an x-ray.

If you break you arm but thought it was just a sprain so didn't get seen. But over the next few weeks it gets worse - you won't get it checked then because you had it weeks you missed your chance of medical care right?

It would depend on what bone was broken but any severe agony that warrant da+e would be too much of a distraction. If it doesnt distract you enough to obstruct the appointment, GP is where you need to be.

I hope you get it sorted OP it sounds miserable. Some people let the power go to their heads. Like moderators on live streams.

A nurse should have been cool with a patient in pain and asking for help? Really?

@mitsicar you followed medical advice. The nurse was dismissive and exceptionally rude in rolling her eyes. Her poor conduct and contribution to delay may mean the NHS has to spend more public money putting you right and you may be in pain/harder of hearing than was initially necessary.

Please complain. Being busy is no excusive for rudeness of being passive aggressive (eye-rolling). I am convinced the NHS eye roll is taught in training and there is an exam in it.

Next time it happens "why are you rolling your eyes? I would like to speak with the Sister in charge please".

I hope you feel better soon. Please let the most senior person you see today know what happened last night.