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Help, am I being scammed?!

143 replies

amijustnaive · 05/08/2026 22:57

I have an Airbnb booked for just over two weeks time in France. It’s a small studio, basement, air con but no windows. It cost £350 for 5 nights.

I got a message from the hosts via the app today to say that they were very sorry but the aircon has broken. They gave me two options - stay and get a partial refund, or they would transfer my booking to another of their properties. They apparently can’t get an engineer to fix it until the end of August, after my stay is done.

They explained that the studio was unbearable without the aircon and they would recommend switching. I switched.

I am now in a much nicer property and it was more than double the cost of the original one. It’s in a better location, bigger and brighter.

The booking is now all confirmed in my app, and looks legit. But now I can’t help but wonder if they’re scamming me?! They refunded me and I booked into this new apartment for the same cost as the previous one. They had the thing turned on where you basically have to ask them to book and they decide if you can or not.

Help! Am I being scammed or are they just really good Airbnb owners?!

YABU - they’re just nice people. Chill out.

YANBU - phone Airbnb support tomorrow and get them to check it out

OP posts:
MajorProcrastination · 06/08/2026 10:25

amijustnaive · 05/08/2026 23:02

Also not being able to find anyone for the whole of August is throwing me off a bit - why is there nobody available?!

Because they are very busy and booked up as people want AC now the world is on fire for the summer?

mochimoons · 06/08/2026 10:14

Many people take the whole of July or August off in France for holidays so it's very likely they'd struggle to get the aircon fixed at short notice in this period.

It doesn't really cost them anything for you to take the empty property and it means they don't get a bad review which can be really damaging to them longer term!

Sounds like they are great hosts and you've been very lucky! Enjoy it!

Pulledbluecurtain · 06/08/2026 10:08

Some odd replies on here. Usual rule of thumb is if something seems to good to be true it probably is. OP is wise to be cautious and double check but sometimes things are as great as they seem and wonderful to get an unexpected boon. Enjoy the holiday!

Wokeuptired · 06/08/2026 09:53

To be a super host on Airbnb you need to have a high rating, if they cancelled you this would not only impact their rating but they would also have to pay Airbnb a surcharge, if they are super hosts then it makes sense to their rating to keep you happy as the ratings are what keeps them at the top when searching for accommodation.
Some hosts don't open all their properties at the same time or only open then a week or a month before as they can close when they live for their own or family holidays.

Shinyhappyapple · 06/08/2026 09:46

amijustnaive · 06/08/2026 07:24

Christ, calm down love. It’s not that deep.

A bit of an ironic response there … and rather rude when people are trying to help you and explain things.

OneDreamyAquaEagle · 06/08/2026 09:41

amijustnaive · 05/08/2026 23:03

What, why? This is what’s throwing up such a huge red flag to me. They seem quite a reputable company so surely they have a team on standby for this?

August in France is when many people take mandatory holiday. It's really not unusual.

chocoluv · 06/08/2026 09:37

amijustnaive · 06/08/2026 06:18

It’s France, not somewhere that’s that different to the UK!

I don’t know loads about France but one thing I do know is that it’s not like the UK when it comes to convenience.

They live a much slower (much healthier) lifestyle, where non urgent repairs can take weeks or months.

I watch home restoration shows and it can be months before being able to get someone in to do any sort of work.

Goatsarebest · 06/08/2026 09:35

amijustnaive · 05/08/2026 23:02

Also not being able to find anyone for the whole of August is throwing me off a bit - why is there nobody available?!

Any other month I would agree. But August, France. Perfectly feasible.

Ayarreet · 06/08/2026 09:34

TheBrunswick · 06/08/2026 08:14

You should read @amijustnaive replies to the poor woman with a foreign body in her ear.
They're persistently wrong.
She doesn't know much about anything it seems.

www.mumsnet.com/talk/am_i_being_unreasonable/5563228-i-get-that-ae-is-busy-but-was-not-expecting-to-be-spoken-to-so-rudely

Indeed.

SpaceRaccoon · 06/08/2026 09:33

Isittimeformynapyet · 06/08/2026 09:07

It's not Paris. It's "France".

Yes, I didn't read all the posts properly then it was too late to edit.

IDrinkTeaAllTheTime · 06/08/2026 09:31

Isittimeformynapyet · 06/08/2026 09:27

Maybe a slightly underhanded way to get you to book a more expensive property, but they still gave you a choice in this, so I don’t really see the problem.

OP has stated that she is still paying the SAME price as the original windowless basement.

Ah, sorry - I missed that bit. Even less like a scam, then, and just a good deal.

IDrinkTeaAllTheTime · 06/08/2026 09:30

amijustnaive · 05/08/2026 23:03

What, why? This is what’s throwing up such a huge red flag to me. They seem quite a reputable company so surely they have a team on standby for this?

I used to live in another European country close to France and I can tell you that August is basically the month where everything stands still.

Schools where I lived finished for the summer at the end of July and pretty much all parents would take their annual leave in August and be away for weeks, so it was just a given that things were much slower in August as most people were away.

I really don’t understand the panic here - things are a bit different in different countries and it’s completely plausible that they can’t get an engineer to fix it. Trust me, in 40 degree heat, a fan from IKEA isn’t cutting it.

Stressedout150 · 06/08/2026 09:30

omg a basement studio with no windows?!! What if there was a fire?!!!!!

SusanJJ · 06/08/2026 09:28

amijustnaive · 05/08/2026 23:06

I just wanted a base to sleep in. I’d not be spending much time there at all, I did it once in London and I slept like a baby because it was so dark!

A team on standby? How? Hosts have to use whatever is available like every one else.

Isittimeformynapyet · 06/08/2026 09:27

IDrinkTeaAllTheTime · 06/08/2026 09:25

I don’t understand what the scam would be? Maybe a slightly underhanded way to get you to book a more expensive property, but they still gave you a choice in this, so I don’t really see the problem.

It sounds like what they said: the aircon broke and they won’t be able to fix it on time for your stay, so they offered alternatives.

I personally would prefer the more expensive property anyway as I would hate to stay somewhere (especially a basement) with no windows.

Maybe a slightly underhanded way to get you to book a more expensive property, but they still gave you a choice in this, so I don’t really see the problem.

OP has stated that she is still paying the SAME price as the original windowless basement.

looselegs · 06/08/2026 09:25

You're definitely overthinking it!
Their second property was available and unlikely to get a last minute booking so, rather than refund you and lose money they're letting you stay there.
And just about the whole of France go on holiday in August!

BillieWiper · 06/08/2026 09:25

You booked a windowless basement dungeon and you're being given a nice spacious airy room for the same price. I don't see how that's a scam? If you'd booked the nice one and ended up in the basement then I understand your concern. But otherwise I'd be happy!

Air conditioning engineers in their area are obviously very busy in the height of summer. Maybe they just use a one man band and he'd away?

IDrinkTeaAllTheTime · 06/08/2026 09:25

I don’t understand what the scam would be? Maybe a slightly underhanded way to get you to book a more expensive property, but they still gave you a choice in this, so I don’t really see the problem.

It sounds like what they said: the aircon broke and they won’t be able to fix it on time for your stay, so they offered alternatives.

I personally would prefer the more expensive property anyway as I would hate to stay somewhere (especially a basement) with no windows.

Isittimeformynapyet · 06/08/2026 09:19

endofthelinefinally · 06/08/2026 09:18

No I am not American. I just made an error in thinking OP was visiting Paris. Probably got mixed up with another thread. I didn't mention where residents go on holiday. I know that residents of Paris go to other parts of France in August.
I hope that has addressed all your concerns.

Perfectly 👍🏻

endofthelinefinally · 06/08/2026 09:18

Isittimeformynapyet · 06/08/2026 08:29

It's true that Parisians leave the city in August, but most of them go to other parts of France. It's a big country!

There is no mention of Paris in the OP's posts.

Are you American?

No I am not American. I just made an error in thinking OP was visiting Paris. Probably got mixed up with another thread. I didn't mention where residents go on holiday. I know that residents of Paris go to other parts of France in August.
I hope that has addressed all your concerns.

ImpossibleGermany · 06/08/2026 09:17

amijustnaive · 05/08/2026 22:59

My gut feeling is that I could turn up and not be able to get into the property

The original apartment was £350. This new one is £755, so I’ve got a £400 discount because the aircon has broken.

I am confident this will be legit.

It's impossible to get anyone out in a hurry (or at all) to do anything in France in August. Trust me, I know.

My hunch is that their air con has been broken for a while, they thought they could get away with letting other guests turn up, they'd apologise, make their excuses, give them a fan and a small discount and all would be well. Ordinarily that might be fine, but with the extreme weather recently I guess they've had complaints and bad reviews and people being forced to leave halfway through their stay, so they have decided not to risk it with you and take the hit on their more expensive property.

keepincool · 06/08/2026 09:15

amijustnaive · 06/08/2026 07:24

Christ, calm down love. It’s not that deep.

Ahh, I've just read your nasty responses on the other thread, a couple have been deleted you were so obnoxious. You've literally posted an AIBU panicking that you might be being scammed. You've only calmed down now that people have reassured you that August is a holiday month in France, so finding an engineer to the fix air-con will be nigh on impossible.

Moroccogill · 06/08/2026 09:13

This doesn’t scream to me like you are being scammed, it’s quite normal for hosts (especially if they own a few properties) to do this. We had to be moved in a hotel a few weeks ago and they gave us a room that was hundreds more a night than the one we had booked - it’s curtesy and they don’t want bad reviews!

Rainbowralph · 06/08/2026 09:12

I would imagine if they put you in a non air conditioned studio without windows in the middle of a heatwave they are concerned you might die and they don’t want a manslaughter case on their hands!

Isittimeformynapyet · 06/08/2026 09:07

SpaceRaccoon · 06/08/2026 08:54

It's Paris 😂 everyone takes the whole of August off.
And with the heatwave and no windows, it would be genuinely unbearable.

I'm as certain as I can be that this is genuine and I hope you have a lovely wee break in your nice accommodation.

Edited

It's not Paris. It's "France".