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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to think that a stranger collecting a baby from a nursery is a massive safeguarding issue?

217 replies

Peterrabbity · 29/07/2026 09:12

I saw on @jodyriley_ ‘s Instagram account last night that her 1 year old daughter was incorrectly collected by the grandfather of another child recently. The man seems to have had the child in his care for over 15 minutes before returning to the nursery.

From what I can gather, the nursery have been incredibly shady in what they’ve told the Mum and as more information has been slowly released, it seems that despite the nursery initially saying the child was asleep when collected, CCTV has proved that she was awake and alert. The nursery have also refused to pass on the names or contact details of the person who picked up the child.

I cannot believe how awfully the nursery have handled this. If I were the parent of a child in that nursery, there’s no way I’d be staying there considering how lax their safeguarding seems to be.

OP posts:
NeverDropYourMooncup · 29/07/2026 19:16

incognito1991 · 29/07/2026 18:59

I’ve been watching the mums tik toks about this since it happened, she is worried about things that have been mentioned in this post because:

  • The story from the nursery has changed multiple times, at first she was told the girl was sleeping and the grandad only noticed it wasn’t her when she woke up in the car and then it changed to she was awake, which was confirmed after watching the cctv.
—The grandad isn’t an old man like you imagine aww poor man so frail picked up the wrong child , he is a middle aged man who is fully aware. -The mum took the little girl to the dr to be examined but the little girl was in too much distress -The mum has pleaded on multiple occasions for this family to come forward just to get their side and reassurance that it was a mistake, she has received no response on any occasion, if there was a genuine mix up, you would do everything to reassure the mum.

Bollocks to that. He'd end up on a tik tok without consent for thousands to claim he's lying and was intent upon harming the kid. And she'd make even more money from that.

incognito1991 · 29/07/2026 18:59

I’ve been watching the mums tik toks about this since it happened, she is worried about things that have been mentioned in this post because:

  • The story from the nursery has changed multiple times, at first she was told the girl was sleeping and the grandad only noticed it wasn’t her when she woke up in the car and then it changed to she was awake, which was confirmed after watching the cctv.
—The grandad isn’t an old man like you imagine aww poor man so frail picked up the wrong child , he is a middle aged man who is fully aware. -The mum took the little girl to the dr to be examined but the little girl was in too much distress -The mum has pleaded on multiple occasions for this family to come forward just to get their side and reassurance that it was a mistake, she has received no response on any occasion, if there was a genuine mix up, you would do everything to reassure the mum.
hotmumshit · 29/07/2026 18:45

Disgusting

As the mum of a nonverbal child, I fear leaving her alone for a second, because you just dont know

Theyve done the right thing going to the press. Hope they sue tbh

Dontlletmedownbruce · 29/07/2026 18:41

I nearly did the same @QuillBill. One kids childminder was very like another kids gran, i had mentally made note of this. I knew both so nothing suspicious there when they call to the door. One day the gran, Susan had sunglasses and I said hi then called the other kid, thinking it was the childminder. I paused at the door and asked him 'do you see Kate' (just to be sure) and he pointed to Susan and walked towards her. I shut the door, that's where it became an issue, susan immediately rang and said hey you gave me Tom. Poor Tom was surprised too because he made the same mistake, they really were like twins. I nearly died, I had to report it to the Manager and explain it over and over. I have to admit I was secretly pleased when the manager made the exact same mistake in reverse a few days later. She was admant that Kate who was wearing sunglasses was Gran Susan only I was there to jump in and correct her. A few weeks later my colleague did the same thing and again I had to jump in. It sounds ridiculous but the resemblance was uncanny. It really is easy make potentially very serious mistakes

Oscillating · 29/07/2026 18:39

ThePieceHall · 29/07/2026 13:32

How can you say this with any certainty?

How can you say with certainty that it would it lead 100% to trauma....

Marroon · 29/07/2026 18:15

SleepingStandingUp · 29/07/2026 18:05

The nursery HAVE him the wring child, he didn't ask for the wrong one. If the grandfather is a paedophile, as your insinuating, who only picks his grandkid up to abuse her, it seems unlikely he'd have risked anything if he'd recognised the baby was the wring one, given he'd shortly have access to his own grandchild.

It is, without question, awful of the nursery but turning the grandad into a paedophile because he didn't pay attention to the kid isn't helpful

Is that actually clear though?
The nursery and the grandad both lied about the child being asleep but the cctv footage proves this isn’t true and there was a significant period of interaction between the grandad, nursery workers and child over a period of about 10 minutes before he left the premises.

SleepingStandingUp · 29/07/2026 18:05

INeedaDietcoke · 29/07/2026 09:30

This is absolutely horrifying from everyone involved. How can a grandparent not realise they have the wrong child? Why was the nursery ok to hand them over?

At our nursery you have to be named and photographed to pick a child up. You are given a little laminated ID card with the photo to show, and there is a password you have to give as well. I have seen staff implement this as well, it's not just for show - a worker said to someone, I'm sorry I'm not sure we've met before and I don't recognise you, can I see your nursery ID please?

If I was the mum of the mistaken child I would be withdrawing my children immediately. We don't know if anything untoward happened in those 15 minutes but it easily could have been an absolute disaster.

The nursery HAVE him the wring child, he didn't ask for the wrong one. If the grandfather is a paedophile, as your insinuating, who only picks his grandkid up to abuse her, it seems unlikely he'd have risked anything if he'd recognised the baby was the wring one, given he'd shortly have access to his own grandchild.

It is, without question, awful of the nursery but turning the grandad into a paedophile because he didn't pay attention to the kid isn't helpful

VickyEadie · 29/07/2026 18:04

Schoolchoicesucks · 29/07/2026 16:34

If you want to continue thinking that this was part of an intentional child abduction and 15 minute abuse plan then crack on. We're all allowed to have interests.

I was just trying to put myself in the shoes of the parent whose child went with the stranger. And meeting someone who came across as genuine and a bit incompetent and said to me "We went to look at the ducks in the pond for 5 mins because she was crying and usually likes that, then I put her in the car seat and we drove the 5 minutes home and then walked in the house and Doris freaked out saying who on earth do you have there, where's Sophie? So we jumped back in the car and drove straight back to the nursery. I'm so sorry". Might make me feel reassured that my daughter was fine.

But you do you.

I'm as certain (probably) as you that the guy was entirely innocent of any ill intent. What I'm saying is that parents horrified about their little child being taken away - even for 15 minutes- by a strange man aren't likely to be persuaded by his word that nothing happened.

BacksToTheFuture · 29/07/2026 17:56

BlueMum16 · 29/07/2026 17:53

How did the nursery not notice he had the wrong child then? Do they not check at all?

Assuming he's just picked up a sleeping child who could look similar to his own, surely they would know that his GD wasn't asleep? Or it was the wrong sleeping child?

It wasnt a sleeping child, the daughter was awake

The whole issue is that the mum doesn't know how it all came about, that's what she's been trying to find out

Presumably the man could explain but hasn't for reasons so far unknown to her

BlueMum16 · 29/07/2026 17:53

BacksToTheFuture · 29/07/2026 17:03

If you look at the Mums posts you'll see that there was actually a significant amount of interaction between the man and the staff

He didn't just walk in and walk out again with a child under his arm that no one noticed

The man who held the door does need to be had a word with, that's basic nursery practice to not do that

How did the nursery not notice he had the wrong child then? Do they not check at all?

Assuming he's just picked up a sleeping child who could look similar to his own, surely they would know that his GD wasn't asleep? Or it was the wrong sleeping child?

PJ98 · 29/07/2026 17:04

I saw this on TikTok and I couldn't believe how this lady had been fobbed off so many times.

Even in the most innocent of circumstances, this grandfather clearly isn't fit to be in charge of a grandchild if he can't even tell which child it is!

BacksToTheFuture · 29/07/2026 17:03

BlueMum16 · 29/07/2026 15:40

I hope all the staff involved has had a bollocking too and not just a father who held the door open.

The door should be supervised.

The nap room should be supervised.

No one should be able to take any child without interaction with a member of staff.

Edited

If you look at the Mums posts you'll see that there was actually a significant amount of interaction between the man and the staff

He didn't just walk in and walk out again with a child under his arm that no one noticed

The man who held the door does need to be had a word with, that's basic nursery practice to not do that

Anyahyacinth · 29/07/2026 16:53

Schoolchoicesucks · 29/07/2026 16:34

If you want to continue thinking that this was part of an intentional child abduction and 15 minute abuse plan then crack on. We're all allowed to have interests.

I was just trying to put myself in the shoes of the parent whose child went with the stranger. And meeting someone who came across as genuine and a bit incompetent and said to me "We went to look at the ducks in the pond for 5 mins because she was crying and usually likes that, then I put her in the car seat and we drove the 5 minutes home and then walked in the house and Doris freaked out saying who on earth do you have there, where's Sophie? So we jumped back in the car and drove straight back to the nursery. I'm so sorry". Might make me feel reassured that my daughter was fine.

But you do you.

We live in a modern litigious age where he will have been advised not to make any contact..for the investigation not to be compromised and for his own safety

Schoolchoicesucks · 29/07/2026 16:34

VickyEadie · 29/07/2026 15:49

On the grounds that no abuser would ever lie, you mean?

If you want to continue thinking that this was part of an intentional child abduction and 15 minute abuse plan then crack on. We're all allowed to have interests.

I was just trying to put myself in the shoes of the parent whose child went with the stranger. And meeting someone who came across as genuine and a bit incompetent and said to me "We went to look at the ducks in the pond for 5 mins because she was crying and usually likes that, then I put her in the car seat and we drove the 5 minutes home and then walked in the house and Doris freaked out saying who on earth do you have there, where's Sophie? So we jumped back in the car and drove straight back to the nursery. I'm so sorry". Might make me feel reassured that my daughter was fine.

But you do you.

QuillBill · 29/07/2026 16:20

I once almost handed a child over to the wrong person. All day long a child in my class (six or seven) talked about how excited he was that his grandmother was collecting him. He must have talked about it ten times.

Then at pick up, an older lady I don’t recognise comes to my classroom door. She says ‘hello, I’m here for Andrew’. I say ‘oh he’s so excited that you are collecting him and I call ‘Andrew’ and he came to the door. He goes right to her and then she says ‘this isn’t my Andrew’. She was collecting her own Andrew and she had come to the wrong door.

It was one of the biggest mistakes I’ve here made because obviously you aren’t supposed to just hand over a child to someone you have never seen before. I know that and I’ve followed the correct procedure dozens of times, none of which ever resulted in someone claiming they were supposed to collect a child when they weren’t.

I think I was affected by his excitement. I wanted him to be collected by his grandmother as soon as possible because he was so looking forward to it.

Floatlikeafeather2 · 29/07/2026 16:12

Peterrabbity · 29/07/2026 10:14

How is this not child abduction?

Because the intent wasn't there to abduct the child. It was a stupid mistake made by the grandfather and shockingly poor practice on the part of the nursery but no crime was committed. It should not just be left there but the appropriate bodies need to deal with it and that's not the police.

VickyEadie · 29/07/2026 15:49

Schoolchoicesucks · 29/07/2026 15:48

It wouldn't do anything about the safeguarding issue and nursery failures. But a PP was making suggestions around the grandparent having nefarious motives and what happened during the 15 minutes he had the child and the nursery refusing to pass on contact details to the child's parents. If the grandad was harmless and inept, then a conversation with the child's parents may reassure them of this and fill in the blanks of what happened to their child during this time

On the grounds that no abuser would ever lie, you mean?

Schoolchoicesucks · 29/07/2026 15:48

VickyEadie · 29/07/2026 15:42

How would a meeting with the other child's grandparent set their minds at rest?

It wouldn't do anything about the safeguarding issue and nursery failures. But a PP was making suggestions around the grandparent having nefarious motives and what happened during the 15 minutes he had the child and the nursery refusing to pass on contact details to the child's parents. If the grandad was harmless and inept, then a conversation with the child's parents may reassure them of this and fill in the blanks of what happened to their child during this time

Dumbo18 · 29/07/2026 15:45

Oscillating · 29/07/2026 13:23

Like I said before. It's your husband or your dad or your brother you should be more concerned about...

But that doesn't mean we shouldn't also be concerned about strangers does it?

Schoolchoicesucks · 29/07/2026 15:43

ByRoseSheep · 29/07/2026 13:11

The word in the local area is that another child's dad showed up to pick up their child. This dad was buzzed in on the intercom by a member of staff in the front office. Another child's grandad was behind him and the dad, trying to be polite, has held the door open for the grandad and this allowed the grandad to enter the nursery without there being any formal log of the event. Somehow whoever was sat in the office had not clocked that someone followed the dad in. Maybe they assumed that he was related to the dad and accompanying them to pick up the dad's child?

The grandad has then gone into the nap room, picked up the (wrong) child and left and it was missed by the staff as they had no formal log of the grandad being in the building, they were probably preoccupied with handing over the other child to their dad. Apparently the dad that held the door open received a bollocking from the nursery and was told to never do it again and all the parents were sent correspondence also warning them.

My child isn't at this exact nursery but will be attending a nursery of the same chain very close by and I'm baffled by it all to be fair. I've chosen to not withdraw my child as I am sure they will be extra on the ball with security now.

I have spoken to people who have chosen to keep their child at the nursery on the basis that it's another dad who let the bloke in rather than a case of a staff member handing a child over to a randomer.

Edited

If this is what happened then even if the grandad had picked up the right child, there would be no log of the right child having left, which would be an issue as well.
The nursery workers can't be "so preoccupied with one handover" that they don't notice or bother with the other person leaving with a child at the same time.

VickyEadie · 29/07/2026 15:42

Schoolchoicesucks · 29/07/2026 15:38

This is shocking and a safeguarding failure and the nursery needs to be taking steps to ensure it couldn't possible happen again.

The nursery staff were at fault in releasing the child to the other grandparent. The grandparent was also clearly at fault in taking the wrong child.

All of this can be acknowledged without suggesting that any harm came to the child or that this man abducted a child.

Safeguarding is about making sure no harm can be done and not about casting accusations that harm has been caused.

I do think that the nursery facilitating a conversation between the grandparent and the child's parents may be useful and may help to set the parents' minds at rest. I'm sure the parents of both children are shocked and incredulous that this could have happened.
The grandad is quite probably mortified. He may have poor eyesight, may struggle with face blindness and saw a right-sized child with right hair colouring and that's the extent of his learned recognition compensating. Or he may not have been paying attention. The staff should have known this was child A who is being picked up by Parent C and not child B who is being picked up by Grandparent D.

How would a meeting with the other child's grandparent set their minds at rest?

BlueMum16 · 29/07/2026 15:40

ByRoseSheep · 29/07/2026 13:11

The word in the local area is that another child's dad showed up to pick up their child. This dad was buzzed in on the intercom by a member of staff in the front office. Another child's grandad was behind him and the dad, trying to be polite, has held the door open for the grandad and this allowed the grandad to enter the nursery without there being any formal log of the event. Somehow whoever was sat in the office had not clocked that someone followed the dad in. Maybe they assumed that he was related to the dad and accompanying them to pick up the dad's child?

The grandad has then gone into the nap room, picked up the (wrong) child and left and it was missed by the staff as they had no formal log of the grandad being in the building, they were probably preoccupied with handing over the other child to their dad. Apparently the dad that held the door open received a bollocking from the nursery and was told to never do it again and all the parents were sent correspondence also warning them.

My child isn't at this exact nursery but will be attending a nursery of the same chain very close by and I'm baffled by it all to be fair. I've chosen to not withdraw my child as I am sure they will be extra on the ball with security now.

I have spoken to people who have chosen to keep their child at the nursery on the basis that it's another dad who let the bloke in rather than a case of a staff member handing a child over to a randomer.

Edited

I hope all the staff involved has had a bollocking too and not just a father who held the door open.

The door should be supervised.

The nap room should be supervised.

No one should be able to take any child without interaction with a member of staff.

Schoolchoicesucks · 29/07/2026 15:38

This is shocking and a safeguarding failure and the nursery needs to be taking steps to ensure it couldn't possible happen again.

The nursery staff were at fault in releasing the child to the other grandparent. The grandparent was also clearly at fault in taking the wrong child.

All of this can be acknowledged without suggesting that any harm came to the child or that this man abducted a child.

Safeguarding is about making sure no harm can be done and not about casting accusations that harm has been caused.

I do think that the nursery facilitating a conversation between the grandparent and the child's parents may be useful and may help to set the parents' minds at rest. I'm sure the parents of both children are shocked and incredulous that this could have happened.
The grandad is quite probably mortified. He may have poor eyesight, may struggle with face blindness and saw a right-sized child with right hair colouring and that's the extent of his learned recognition compensating. Or he may not have been paying attention. The staff should have known this was child A who is being picked up by Parent C and not child B who is being picked up by Grandparent D.

Dontlletmedownbruce · 29/07/2026 14:59

Also worth saying, I work in a nursery and we have a door that is weighted and snaps shut. If can be wedged into an open position and stays open if purposely set like this. It can't be any heavier or faster closing without being a safety risk. There is a little outdoor porch with a low gate and a bolt. The system is to open the bolt, enter the porch, close the bolt behind you, then ring to have the door opened. The parent walks in with child to an indoor hall where a low gate is opened to bring the child through, babies are often passed over it. This is designed so at all times the pathway is closed for a child. Even if they dash out the door they are contained within the porch on either side. Every day, and I mean every single day I see a parent leaving the porch gate hanging open after them as they ring the door bell. I see parents wedge the door open to get in with a buggy and leave it open. All staff are told to check on this constantly, we are closing these doors many many times a day. Staff in the rooms out front can see this area and often have to run out to close the gate or call a manager to do this if they can't leave the room. Parents have been told 1000 times how important it is to keep doors closed and still a few disregard such a basic safety procedure every time. It's terrifying how easy something could go wrong despite putting all the preventative measures in place.

JustAnotherWhinger · 29/07/2026 14:54

Dontlletmedownbruce · 29/07/2026 14:49

I also would think this man is no longer competent to collect his GC. The other man didn't think he was doing anything wrong, I'm sure it didn't occur to him the older man would walk brazenly into a nap room and lift a child without engaging with staff. If he has ever done collections before he would know this isnt the procedure. If he has even half a functioning brain he will know you do not walk into a room of children without staff present and you certainly don't leave the premises without telling anybody. I feel bad for the nursery when I hear this version of events, this man's behaviour was so ridiculous it's almost impossible to have a system that prevents such a negligent act.

Nobody should be able to walk into a nursery unnoticed and removed a child unchallenged.

If that’s what happened it’s not something to feel sorry for the nursery for, that’s something to be absolutely flabbergasted that they don’t have basic procedures to deal with.

Not allowing random people to walk in and remove a child is a basic fundamental for a nursery.