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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to think that plumber is overcharging?

111 replies

Sam9769 · 28/07/2026 22:20

Plumber not prepared to give me his daily rate but is prepared to give me a quote for the job.
Cost to remove existing bath, wash hand basin and toilet in ensuite and replace with shower, wash hand basin and toilet.
LABOUR ONLY - £3,000.

AIBU - This quote is fine.
AINBU - He is over charging.

OP posts:
Sam9769 · 28/07/2026 23:51

AnonyMumAuDHD · 28/07/2026 23:42

PS… they do hold you to ransom a bit. I’d get 3-5 quotes and make sure you have those from plumbers who have been recommended. The local community page on Facebook is a good place, or the school/class whatsapp if you have school age children, and asking neighbours for recommendations (my street has a whatsapp and we have a community trades list of people we have used and rate, everything from boiler repairmen, plasterers, gardeners etc).

Don’t hire anyone blind.

Thank you. Some good advice there.

OP posts:
Redrosesposies · 28/07/2026 23:46

He's given you a price for the job. That's what he charges and he is not obliged to give you a day rate. If you are not happy with it, you are absolutely free to go elsewhere.
DIL is a bathroom designer and her fitters charge at least £4-5k for a basic rip out and refit (Cheshire). They don't give day rates, they just give a price for the job.

theneighbourstolemyteacup · 28/07/2026 23:42

Sam9769 · 28/07/2026 23:36

A nightmare client who has the audacity to want to know a plumber's daily rate which he's not telling because he knows it's unreasonable! Yeah right!

he gives you the cost of the job and any normal client would ask how long it will take.

It's not that hard to work out! But you are not at risk to pay more for contingencies, last minute problem or god knows what.

If he's that unreasonable.. just employ someone else? You don't like him and you don't trust him, why do you want to carry on anyway.

AnonyMumAuDHD · 28/07/2026 23:42

PS… they do hold you to ransom a bit. I’d get 3-5 quotes and make sure you have those from plumbers who have been recommended. The local community page on Facebook is a good place, or the school/class whatsapp if you have school age children, and asking neighbours for recommendations (my street has a whatsapp and we have a community trades list of people we have used and rate, everything from boiler repairmen, plasterers, gardeners etc).

Don’t hire anyone blind.

theneighbourstolemyteacup · 28/07/2026 23:40

Sam9769 · 28/07/2026 23:29

Most people are paid per hour/day based upon their skill and expertise.
My hairdresser charges for her time depending upon how long it takes to do someone's hair. If your hair is long, she charges more because it takes more time.
Surely the cost of a job depends on how long it will take to complete not on how it looks in the end. Time is money.
I would like to know how much he is charging me per day and not conceal it.
If its £300 per day, I'm fine with that but if it's £600 I'm not.
Customers are entitled to know how much a trade person is charging them for their time.

of course you are entitled to know, he told you!
£3k for your bathroom.

Have you even bothered getting other quotes? or are you just some very strange vendetta against that poor plumber?😂

I can't believe you haven't even asked him how long it will take? You can work it out yourself if he estimates 2 days (unlikely) or 2 months (unlikely too. Sounds like a week-ish job.

Why would anyone want to pay a daily rate which can drag on and on, instead of a clear, fair and no argument job price.

Fifthtimelucky · 28/07/2026 23:40

We had our en-suite bathroom redone a few months ago. The labour was £4,700 and he took two weeks.

He replaced our old bath with a walk-in shower, replaced the old radiator with a heated towel rail, fitted a new loo and basin, both of which moved location slightly, ripped out all the existing floor and wall tiles and put new ones up (wall tiles are floor - ceiling), and disconnected the old shower over the bath, and reconnected it.

We are in South East England.

AnonyMumAuDHD · 28/07/2026 23:37

Sam9769 · 28/07/2026 23:31

Thank you for this.

No problem - so much more involved than just swapping one unit with another if there has been a decade or more interval since last done. I hate the bloody ventilation fans… have to switch them off at night but they are required due to new building regs 😭

Sam9769 · 28/07/2026 23:36

theneighbourstolemyteacup · 28/07/2026 23:22

How would that help? You would argue the hours he would need to do the job anyway.

You sound like a nightmare client, he'll probably regret not quoting you more

A nightmare client who has the audacity to want to know a plumber's daily rate which he's not telling because he knows it's unreasonable! Yeah right!

OP posts:
Branwellgirl · 28/07/2026 23:35

Is he tiling etc? There’s no reason that he can’t / won’t give you his hourly / daily rate, other than trying to rip you off.

Hellohelga · 28/07/2026 23:35

I think 3k to replace en-suite in SE is ok but get another quote to compare.

Sam9769 · 28/07/2026 23:31

AnonyMumAuDHD · 28/07/2026 23:30

Depends where you are - but £15k all-in is kind what we and others pay locally in my part of the South East (for wall and floor tiles, shower units, taps, shower screen, toilet basin and cistern and connected plumbing/sewerage, bath, basin, replacing old plumbing if more than 20 years old, installation of extractor fan and external light switches/rewiring of light fittings, skim/plastering as needed - all due to building reg requirements having changed - and labour). I’d estimate at least £5k is labour.

Thank you for this.

OP posts:
DancingFerret · 28/07/2026 23:31

We always ask for a detailed quotation whatever the job, and make it clear any unforeseen extras should be discussed with us before the work is carried out. That way, it doesn't matter how long it takes to complete (within reason) and you aren't concerned about an unknown final bill.

Most trades are honest, but if you don't know the first thing about the job, asking them to work on a daily rate is akin to handing out a virtual blank cheque.

AnonyMumAuDHD · 28/07/2026 23:30

Depends where you are - but £15k all-in is kind what we and others pay locally in my part of the South East (for wall and floor tiles, shower units, taps, shower screen, toilet basin and cistern and connected plumbing/sewerage, bath, basin, replacing old plumbing if more than 20 years old, installation of extractor fan and external light switches/rewiring of light fittings, skim/plastering as needed - all due to building reg requirements having changed - and labour). I’d estimate at least £5k is labour.

Sam9769 · 28/07/2026 23:29

theneighbourstolemyteacup · 28/07/2026 23:20

what's so funny?

How do you pay your hairdresser?

Why would you even want to pay by the hour? He might take forever, how would you know how many hours he will need?

He's employed for a job, he delivers the job and you pay the amount agreed. What's wrong with that?

Most people are paid per hour/day based upon their skill and expertise.
My hairdresser charges for her time depending upon how long it takes to do someone's hair. If your hair is long, she charges more because it takes more time.
Surely the cost of a job depends on how long it will take to complete not on how it looks in the end. Time is money.
I would like to know how much he is charging me per day and not conceal it.
If its £300 per day, I'm fine with that but if it's £600 I'm not.
Customers are entitled to know how much a trade person is charging them for their time.

OP posts:
ChristinaPaigeDoesNotApprove · 28/07/2026 23:26

Sam9769 · 28/07/2026 23:19

Exactly and how can they price a job if they don't have an hourly or daily rate?
They should tell the customer what their rate is and not conceal it!

For what reason is he not telling you his daily rate? Have you asked him for ab estimated timeframe?

Proteinpudding · 28/07/2026 23:23

It's standard for trades to charge for the result, not per hour. Would you prefer he turns up, finds 'problems', takes longer and then charges you more because he's added a few days on?

The fact that you think people on the internet who haven't seen your bathroom and presumably aren't qualified can give you a view on a quote, better than the tradesmen, suggests you'd be a bit of a nightmare customer tbh. Maybe he's quoted to put you off if he doesn't need the work!

Namenamchange · 28/07/2026 23:23

Sam9769 · 28/07/2026 23:19

Exactly and how can they price a job if they don't have an hourly or daily rate?
They should tell the customer what their rate is and not conceal it!

Why? Why should he tell you his hourly rate? What happens if the job takes more hours than expected are you going
to offer him more money? Or at that point it becomes price per job or should have worked faster.

You still won’t answer if it included tilling, but I reckon he worked out you are going to be a difficult customer and decided he didn’t want the work.

theneighbourstolemyteacup · 28/07/2026 23:22

Sam9769 · 28/07/2026 23:19

Exactly and how can they price a job if they don't have an hourly or daily rate?
They should tell the customer what their rate is and not conceal it!

How would that help? You would argue the hours he would need to do the job anyway.

You sound like a nightmare client, he'll probably regret not quoting you more

theneighbourstolemyteacup · 28/07/2026 23:20

Sam9769 · 28/07/2026 23:14

That's an interesting way of looking at it. You're not paying for his time but the result Ha, ha!

what's so funny?

How do you pay your hairdresser?

Why would you even want to pay by the hour? He might take forever, how would you know how many hours he will need?

He's employed for a job, he delivers the job and you pay the amount agreed. What's wrong with that?

Sam9769 · 28/07/2026 23:19

TheClocksFast · 28/07/2026 23:15

It’s still reasonable to know what the hourly rate is so you can decide if you think you’re getting value for money. Especially as lots of tradesmen do a shit job and can’t be trusted.

Exactly and how can they price a job if they don't have an hourly or daily rate?
They should tell the customer what their rate is and not conceal it!

OP posts:
theneighbourstolemyteacup · 28/07/2026 23:19

Sam9769 · 28/07/2026 23:06

Offering a very high rate is ripping people off isn't it not a good technique?

why do you insist on thinking anyone is "ripping someone off" here?

As long as he's honest about the price of the material that will be added to the quote,
charging you for the job , not delivering half of what is in the quote

He's not ripping you off. He estimates his value at £3k for doing an ensuite. Sounds reasonable to me?
He's giving you a quote, take it or leave it.

He's not a charity. You are paying for his skills and experience. £3k for what is a fair amount of work is very reasonable as it happens.

The size of your bathroom is rather irrelevant anyway, the job is the same in a bigger bathroom, and probably easier.

TheClocksFast · 28/07/2026 23:15

It’s still reasonable to know what the hourly rate is so you can decide if you think you’re getting value for money. Especially as lots of tradesmen do a shit job and can’t be trusted.

Sam9769 · 28/07/2026 23:14

Shade17 · 28/07/2026 23:11

It’s quite normal with trades, you’re paying for a result not the time.

That's an interesting way of looking at it. You're not paying for his time but the result Ha, ha!

OP posts:
PrettyLittleRose · 28/07/2026 23:13

Hankunamatata · 28/07/2026 23:09

Or he doesnt want the job?

That's possible too. I don't know why some tradies do this.

I got someone to give me a quote to supply and fit 3 fence panels and 4 fence posts last month. He wanted to charge me £2000. Clearly thought the job was too small, and couldn't be arsed, so gave me a laughable quote.

I didn't use him, and ended up using someone who charged me £550.

MrsOni · 28/07/2026 23:11

Sam9769 · 28/07/2026 23:01

What's his expertise and skill worth?

Obviously, whatever the plumber values it at.

You as the client can take or leave it.