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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be angry with holiday camp?!?!

142 replies

Woolwichchicken · 24/07/2026 13:16

I’ve booked several morning sessions 9am-1pm with my daughter so I can do some KIT work on maternity leave. The camp is at her school but run by an external company.

they have taken her on an all day trip to central London, I knew the trip was happening but stupidly assumed she would be be going as I had only booked a morning session. I assumed some of the staff would stay at the school campus with the morning kids.

i know it might sound silly but I’m don’t feel comfortable with people taking her to central London as the camp is mostly staffed by people who seem to be teenagers. We went to pick her up at one and jo kids came out. They also aren’t picking up their phone, so now I’m having a full on panic that she is somewhere in central London.

As a disclaimer I know she goes in school trips, but that is with her teachers who are much more experienced.

OP posts:
Trillie · 25/07/2026 19:52

What do you think happens in “Central London”? She’s as safe there as anywhere else.

StarCourt · 25/07/2026 19:23

ldnmusic87 · 24/07/2026 17:14

You should have checked it properly, why would they have staff stay behind with one child?!

How would Op have known there was only one child ? It’s entirely normal for some children not to go on a trip and stay at the holiday camp with staff. DD went to one during school holidays frequently but never wanted to go on any of the trips, she and other kids who weren’t going. Entirely normal.

maxslice · 25/07/2026 19:20

Apart from anything else, it is in the company’s interest that the staff be well trained and vigilant about the children on the trip to London. They’ll want to avoid anything that might leave them open to litigation or unhappy parents that might adversely affect their business by word of mouth. How old is your daughter? Four? Nine? I understand your anxiety, but agree that miscommunication and assumptions on both sides contributed.

Cromwell1905 · 25/07/2026 19:01

If you are not happy with teenagers (and I don’t believe they are all teenagers) taking your child to central London then I am amazed you are happy for them to look after her at all.

TheFifthTellytubby · 24/07/2026 21:23

I knew the trip was happening but stupidly assumed she "would" be be going as I had only booked a morning session.

Took me a moment to work out what the issue was here - presumably you meant "wouldn't"?

hahabahbag · 24/07/2026 20:28

My dc did camps, if you did half days but there was a trip you had to do the trip, nobody stayed on site

LyndaSnellsSniff · 24/07/2026 20:22

The booking system is shonky AF if it allows you to book a half day on days where half days are not available. It would really stressed me if I'd turned up to collect my child, only to discover they were miles away on a trip I hadn't anticipated.

YANBU

WellConfusedandDazed · 24/07/2026 19:32

I don’t really get what you want from this forum. Yes YABU to be angry. Maybe the camp didn’t make it clear she was going, but you didn’t ask either. I don’t see why that’s their responsibility.

rwalker · 24/07/2026 18:27

NoCommentingFromNowOn · 24/07/2026 18:06

Why were they offering afternoon sessions on that day? Imagine paying for pm childcare so you can go to work, turning up at 1 to find a locked building 😵‍💫.

And regardless of the fact it went okay, they still took your daughter off for a day trip without permission so they should expect feedback about that.

Every one we sent our kids to in the original papers it covers this by say about trips and by completing the form you give permission
granted it’s not glaring obvious
and tbh I only know be we panicked we’d missed a permission slip for a trip and then this is when it was pointed out

I think the problem is were that used to the way schools do things we assume this is the same

notacooldad · 24/07/2026 18:09

They shpuld have clarified there were no 1pm pick ups today in advance.
I would have thought it was obvious as they are on a day trip sue to the time it takes to get somewhere and organised and same for rounding every one up and travelling back.

NoCommentingFromNowOn · 24/07/2026 18:06

Why were they offering afternoon sessions on that day? Imagine paying for pm childcare so you can go to work, turning up at 1 to find a locked building 😵‍💫.

And regardless of the fact it went okay, they still took your daughter off for a day trip without permission so they should expect feedback about that.

YorksMa · 24/07/2026 17:29

Woolwichchicken · 24/07/2026 13:41

Okay, I get I should have clarified, but I only paid for a half day session, so I assumed a whole day trip wasn’t included.

i think at the end of the day I don’t feel comfortable with teenagers taking her around London (and I was a teen mum, so no teenager hate, it just makes me anxious), so I might need to cancel the trip days and find another club.

i take her on days out and to museums etc. So she’s not missing out. As I said, it was just so I can do some KIT days whilst on maternity leave, so I don’t really want her going out for whole days, as I’m back at work from September, so I want to spend the time with her.

People love to be pernickety on here OP. I totally get where you're coming from. You expected: All-day kids going to London. Half-day kids have someone looking after them till 1pm at the usual place. That's what I would assume too.

PuppyMonkey · 24/07/2026 17:20

@ldnmusic87 it’s not the OP who should have done the checking…

superspideysense · 24/07/2026 17:20

LightlyRoamingOcelots · 24/07/2026 16:24

You will be required to pay for the difference between a half day and full day, because a half-day childcare wasn't available on the day you selected.

Absolutely not! OP booked half day and then found her kid had been taken to London without her consent.

why on earth would be pay?

superspideysense · 24/07/2026 17:18

ldnmusic87 · 24/07/2026 17:14

You should have checked it properly, why would they have staff stay behind with one child?!

I expect she thought that there were several kids on the short day!

im surprised that they took - especially as OP hadn’t paid. I’d have thought that would have been a prompt to the organisers.

ldnmusic87 · 24/07/2026 17:14

You should have checked it properly, why would they have staff stay behind with one child?!

PuppyMonkey · 24/07/2026 17:05

Yeah OP, fancy getting cross when you turn up collect your 8-year-old at a school club only to find the organisers have buggered off miles away with her without your permission and won’t be back for hours even though you may have had an important appointment or a plane to catch or something, it’s not like it’s a massive safeguarding issue or anything. Grin

Createausername1970 · 24/07/2026 17:03

It sounds like poor admin on their behalf.

It seems that Fridays are trip days, but if you still have the option to book (and pay for) just morning or afternoon slots on Fridays then it's reasonable enough to assume that your child wouldn't be included on the trip.

It could be very inconvenient for a working parent to arrive at 1.00 to drop a child off for an afternoon session they had booked and paid for, only to find the place closed as everyone was on a trip.

I have learnt to question things rather than assuming, but I only learnt because of situations like these. So OP, the next time you find yourself in a similar situation, question it.

Divebar2021 · 24/07/2026 16:51

I can understand why you were confused. I wouldn’t necessarily be bothered by the teenager part unless they’re all teenagers. I’m assuming the leader was an adult. I’d be bothered by the whole admin aspect though which seems lacking. I’d also want to chat to my child about any worries … being sick on transport in our case. What did they go and do in central London ?

thatgreenjuniper · 24/07/2026 16:45

I understand the mistake, and why you would assume she would stay at school.

But you are completely over-reacting.
If she's safe enough when it's convenient for you, she's safe enough for a full day. "central London" is not Bagdad, what's the issue?

Would you really have preferred that she was left at school all morning, alone (with only one adult to supervise) when everyone else was on a tour?

You are not missing out on spending time with her for a short afternoon.

likeitshard · 24/07/2026 16:44

That’s really poor actually. They should have got permission from parents to take kids out(either as a one off or ongoing) it sounds poorly managed.

Gonnagetgoingreturnsagain · 24/07/2026 16:43

Woolwichchicken · 24/07/2026 16:38

Honestly, I just assumed she would be there 9tam until 1pm like I had paid for.

She’s been at other camps that have done local trips before and returned by 1pm. In my opinion, there’s a difference between local trip to the park/bowling alley/cinema and a 1 hour each way bus trip to central London when it’s 28 degrees.

But either way, I just assumed there would be some staff staying back with the half day kids, there was also a 1pm-5pm slot available to book. I only booked the morning sessions for several days, but as I said above the t&c link is blank.

No that’s a fair assumption from your point of view. Up to you if you don’t feel your daughter is ready to travel to central London with teenagers.

Woolwichchicken · 24/07/2026 16:38

Gonnagetgoingreturnsagain · 24/07/2026 16:33

At 8 years old she’ll be fine. When I was a teenager with my teacher mum, I took school kids of same age to Camden from Stockwell on the tube and we went on a canal boat ride.

Your OP was a bit confusing because it looked like you gave consent. If you didn’t give consent then no she shouldn’t be going. Are there staff available there to look after children not going on the trip?

Edited

Honestly, I just assumed she would be there 9tam until 1pm like I had paid for.

She’s been at other camps that have done local trips before and returned by 1pm. In my opinion, there’s a difference between local trip to the park/bowling alley/cinema and a 1 hour each way bus trip to central London when it’s 28 degrees.

But either way, I just assumed there would be some staff staying back with the half day kids, there was also a 1pm-5pm slot available to book. I only booked the morning sessions for several days, but as I said above the t&c link is blank.

OP posts:
PuppyMonkey · 24/07/2026 16:37

Blimey OP, sounds like a colossal balls-up on their part taking your half/day booking when no half/day bookings were available that day and obviously not checking everyone on the trip had the relevant permission forms etc. I should think they bloody well aren’t charging you. Confused

Woolwichchicken · 24/07/2026 16:34

I also checked the terms and conditions on the booking confirmation link and the page is blank so that’s great too

OP posts:
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