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AIBU?

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AIBU to be annoyed about repaying JSA after starting work?

38 replies

JSAd · 24/07/2026 11:13

AIBU to be really annoyed that the one time I’ve ever been eligible for a tiny bit of benefits (outside of CB) that I’ve now been asked to pay it back!

I was made redundant last year, I applied for contribution based JSA and was awarded it. I was sent an appointment for the Job Centre to certify my claim, this was about 6 weeks after I made the claim. During the time I wa lucky enough to receive a job offer and start work.

I received two weeks of JSA in this time and then called them to say I had started a new job and please close my claim. At this point no one said you still need to attend the job centre.

Almost a year later I’ve received a letter saying it was incorrectly paid and I need to repay it. All the dates of unemployment etc are correct so I called them to ask why. Apparently nothing should have been paid before my job centre visit and if I have said I hadn’t been they could have tried to fit me in before I started work (but how was I supposed to know this?!).

I’ve appealed and apparently even their errors are recoverable.

In the grand scheme of money, it’s not the end of the world but it’s so frustrating that people can literally live on it for years having never paid a penny in. Yet I’ve paid more tax in a week sometimes then they paid me and I’ve got to repay it! Yes, I know I’m lucky to have got a job so quickly, I also worked very hard for that, attending multiple interviews a day etc.

OP posts:
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TheSeventh · 26/07/2026 13:17

JSAd · 24/07/2026 15:09

They can very much verify the claim by seeing my income tax end and start! They know exactly when I worked and didn’t. They written to my new address and my new employer to recovery the funds!

They can see any money you earned through paye, yes. But they also need to verify that it is you making the claim and that you agree to the jobseeker's agreement.

InWithPeaceOutWithStress · 24/07/2026 17:31

JSAd · 24/07/2026 11:55

Or pick on the easy targets.

People on UC find the benefits system incredibly tough at times too. You’re confronted because your stereotypes about the system aren’t matching with reality, but instead of changing your perspective you’re doubling down.

JSAd · 24/07/2026 15:43

Moveoverdarlin · 24/07/2026 15:38

Jesus. Just pay it back. In the time it’s taken to write this post you could have given them your card details and settled it. It’s not worth the hassle.

Ive already set up a direct debit thank you. Just because I’m now working doesn’t mean I always have a spare £180 nearly a year later to just give them back as and when they require.

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Moveoverdarlin · 24/07/2026 15:38

Jesus. Just pay it back. In the time it’s taken to write this post you could have given them your card details and settled it. It’s not worth the hassle.

JSAd · 24/07/2026 15:38

Meadowfinch · 24/07/2026 15:10

Yanbu. I had the same a few years ago.

Being honest & law abiding, I called them on the Monday that I started my new job, to close the claim. The letter demanding I repay the £150 I had received, hit my doormat on the Wednesday morning, three weeks and three days before I would get my first pay cheque.

It's things like that make me regard the whole system with contempt. It's a racket from start to finish.

Deep breath OP. Try and ignore them.

Thank you! Sorry it happened to you as well!

OP posts:
JSAd · 24/07/2026 15:35

Passaggressfedup · 24/07/2026 15:22

First paragraph:
Your JSA interview If you’re invited to an interview, you must attend. It will be at your local Jobcentre Plus office. You’ll be asked some questions to confirm your identity and then you’ll make an agreement about what steps you’ll take to look for work

Last paragraph:
After your JSA interview The Department for Work and Pensions (DWP) will write to you to either: let you know you are eligible for JSA and how much you’ll get explain why you’re not eligible for JSA You will not need to do what you’ve agreed in your Claimant Commitment if you’re not eligible for JSA

Let you know you are eligible and how much

Sorry OP, but you really can't say it is their fault.

But they already wrote to me to say I was eligible and actually paid me ….

If I didn’t show up for the interview and still required the benefit then I 100% agree with paying it back.

OP posts:
Passaggressfedup · 24/07/2026 15:22

First paragraph:
Your JSA interview If you’re invited to an interview, you must attend. It will be at your local Jobcentre Plus office. You’ll be asked some questions to confirm your identity and then you’ll make an agreement about what steps you’ll take to look for work

Last paragraph:
After your JSA interview The Department for Work and Pensions (DWP) will write to you to either: let you know you are eligible for JSA and how much you’ll get explain why you’re not eligible for JSA You will not need to do what you’ve agreed in your Claimant Commitment if you’re not eligible for JSA

Let you know you are eligible and how much

Sorry OP, but you really can't say it is their fault.

BillieWiper · 24/07/2026 15:12

TheSeventh · 24/07/2026 14:55

As she never attended to verify the claim they were unable confirm entitlement.

Yeah I get that. It's just annoying as she clearly was entitled in reality but the appointment just wasn't soon enough. I'm just happy for her she's got a job now.

Meadowfinch · 24/07/2026 15:10

Yanbu. I had the same a few years ago.

Being honest & law abiding, I called them on the Monday that I started my new job, to close the claim. The letter demanding I repay the £150 I had received, hit my doormat on the Wednesday morning, three weeks and three days before I would get my first pay cheque.

It's things like that make me regard the whole system with contempt. It's a racket from start to finish.

Deep breath OP. Try and ignore them.

JSAd · 24/07/2026 15:09

TheSeventh · 24/07/2026 14:55

As she never attended to verify the claim they were unable confirm entitlement.

They can very much verify the claim by seeing my income tax end and start! They know exactly when I worked and didn’t. They written to my new address and my new employer to recovery the funds!

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Pistachiocake · 24/07/2026 14:58

I would at the very least complain, make a big fuss if you like, because for some people this could be a massive problem, if they had urgent bills.

TheSeventh · 24/07/2026 14:55

BillieWiper · 24/07/2026 11:49

Yeah it makes no difference if it's their error. You'll still have to pay it back. They overpaid me twice in the last two years, making the amount I get for the rest of the year reduced while I pay it back. It's really annoying.

I'm glad you've got a job. I still don't see really what error occurred. If you were unemployed for the two weeks you were paid for then how is that not valid?

It's probably not the hill to die on though at this point. The last thing you want is to deal with the DWP when you no longer require their support.

As she never attended to verify the claim they were unable confirm entitlement.

PocketSand · 24/07/2026 14:50

Welcome to the world of jumping through hoops to obtain benefit you are entitled to. I had to claim UC for a limited period when STBEX stopped maintenance before court ordered interim maintenance pending divorce and financial settlement. Only a couple of months but uc wanted me to submit bank accounts for the previous 3 years. Never heard back because court ordered interim payments and uc account was closed. I never want to have any dealings with the DWP.

Katypp · 24/07/2026 14:27

For some reason, a lot of MNetters have endless sympathy and justification for people claiming UC, who may have never paid into the system in their lives, yet don't show the same largesse to pensioners and those claiming JSA, both groups who have been taxpayers prior to claiming. It's bizarre.

LakieLady · 24/07/2026 14:19

JSAd · 24/07/2026 13:48

Right because everyone who has never claimed before knows the appointment is to check the claims and not to help you look for a job?!
I just don’t believe a single person would ask that question when cancelling it.

Everyone who's got half a clue knows what the the JCP can be like and that if you don't jump through all their hoops it'll inevitably come and bite you on the arse. Haven't you seen "I, Daniel Blake" or watched any of the many tv programmes where this sort of thing has gone on?

They are shit hot about verification appointments because they get massively slagged off when people make fraudulent claims. I'm surprised they made a payment before the appointment at all, tbh.

Just accept you fucked up and pay back the money, 2 weeks JSA is hardly a fortune and if you can't afford £150 in one hit, they'll let pay it off at a tenner a week or something.

JSAd · 24/07/2026 14:11

This is what the government website says about what the interview is for.

I had a job so IMO reasonable to think I no longer needed to go.

AIBU to be annoyed about repaying JSA after starting work?
OP posts:
JSAd · 24/07/2026 14:07

LakieLady · 24/07/2026 14:06

Because the rules say so! You failed to attend the verification appointment so your claim was never officially open.

Not open yet they started paying me …

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LakieLady · 24/07/2026 14:06

JSAd · 24/07/2026 11:28

Why should I have to repay when I would have been eligible had I have gone to the appointment at the job centre. I was unemployed for the period I was paid, I was eligible and I was seeking work?

Because the rules say so! You failed to attend the verification appointment so your claim was never officially open.

JSAd · 24/07/2026 13:48

Passaggressfedup · 24/07/2026 12:30

It wasn't their error though but yours. You took it upon yourself to think you didn't need to attend the appointment but the appointment was clearly to check your eligibility, even for those two weeks.

It's an easy mistake to make when you are starting a new job, I can imagine myself making the same, but it's not their fault but yours.

Right because everyone who has never claimed before knows the appointment is to check the claims and not to help you look for a job?!
I just don’t believe a single person would ask that question when cancelling it.

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x2boys · 24/07/2026 12:52

Bonkers1966 · 24/07/2026 12:37

Agreed. They go after the soft targets. There are so many debts they cannot collect because the 'experts' work the system so well, I have found they pursue the other kind of client. Those who are genuine and earning. Sorry, OP.

Its actually easier for them to go after people in receipt of benefits as they can claw back the money directly from source.

Bonkers1966 · 24/07/2026 12:37

JSAd · 24/07/2026 11:41

I’m not sure I said they were easy to get, but definitely people seem to manage to get them for a whole for a whole lot longer then I needed them. It also feels like I am easy target to repay as they can simply deduct it from my salary.

Agreed. They go after the soft targets. There are so many debts they cannot collect because the 'experts' work the system so well, I have found they pursue the other kind of client. Those who are genuine and earning. Sorry, OP.

Passaggressfedup · 24/07/2026 12:30

It wasn't their error though but yours. You took it upon yourself to think you didn't need to attend the appointment but the appointment was clearly to check your eligibility, even for those two weeks.

It's an easy mistake to make when you are starting a new job, I can imagine myself making the same, but it's not their fault but yours.

BillieWiper · 24/07/2026 12:05

JSAd · 24/07/2026 11:52

They have said they shouldn’t have paid anything until the job centre had ‘approved’ the claim and the initial appointment. I never attended the appointment because it was booked for several weeks after I started my new role. If I had told them I hadn’t been when I closed my claim then they could have sorted me an emergency appointment apparently, but as I had no way of knowing any of this I just closed the claim and assumed I would be paid for the eligible weeks.

Gawd. Sounds pretty daft really. I guess just be fortunate you don't need to deal with them anymore. Presumably you can afford to pay it back? They should offer installments though.

x2boys · 24/07/2026 12:01

JSAd · 24/07/2026 11:41

I’m not sure I said they were easy to get, but definitely people seem to manage to get them for a whole for a whole lot longer then I needed them. It also feels like I am easy target to repay as they can simply deduct it from my salary.

Wwll arnt you lucky
My 19 yer old son is currently looking for work and its brutal out there.

JSAd · 24/07/2026 11:55

InWithPeaceOutWithStress · 24/07/2026 11:52

YANBU but it’s all the benefit bashing that’s led to the DWP tightening up like this.

Or pick on the easy targets.

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