Is this unhygienic?!

That's a bit silly because mattresses have covers which should be changed between guests.

You do realise that when pump bottles are down to the last inch they rarely dispense properly?

If you're only refilling them when empty every 10 months, the guests in the last month (at least) would be acutely aware they are getting the dregs of the product.

I sometimes think about the mattress ...😬
Then I make myself stop because I don't want to never go on holiday.

Agree. I wonder if they think the mattress is replaced for every guest?

Especially if you are a guest in Month 9, and the shampoo bottle is down to the last inch - making it very plain that many people have gone before.

I wouldn’t use them either but that’s because I’m fussy about what brands I use not because it’s unhygienic.
Maybe note in your listing that ‘we provide toiletries in refillable bottles, you won’t find us using those mini bottles that create excess waste’. Use your eco awareness as a selling point?

Thought as much. If they're pump dispensers, that's very different and is what you'd find in most hotels, I should think?

This 💯

That's just silly. They could bring their own if they're so fussy, and probably should. I never use hotel shampoo, for example, and I am both slatternly and low-maintenance. My hair, however, is not. So I pander to its whims myself, rather than expect the hotelier to guess. Personally I find individual use toiletries very wasteful, so I would much prefer your arrangement.

it is literally detergent how is using it in a pump dispenser unhygenic! Ridiculous OCD type behaviour and her issue not yours

They’re lovely brands of toiletries you’re providing.
Lots of hotel chains (even big, expensive ones) have big bottles near sinks or showers as it’s more environmentally friendly and generally cheaper.

Can’t please them all OP. They sound like a bunch of weirdos. Wish people like that would just arrive prepared with their own mini bottles of whatever.

Not unhygienic at all.

I think people who are fussy about this stuff shouldn’t stay anywhere other than their own home.

They’re complete knobs. It’s ok for them to not want to use them but that’s their choice. It was provided as advertised. All big hotels have stopped using the sample bottles.

Here I am beginning to part company from the "not unhygienic" crowd! A bar of soap that has possibly been rubbed in someone's bottom crack is pushing me too far...

I’ve stayed in 5* hotels that offer the same products in big bottles

I wouldn’t give a monkeys but clearly some people do. Your Airbnb sounds wonderful! Maybe put a note in the bathroom that if they want one use size stuff, they have only to ask - then give them travel size Boots stuff.

Geeze you have to wonder what some people are doing with a bottle of shower gel to the extent they think it would be unhygenic for others to use the bottle after them.

The mind boggles!

Even a bar of soap is not unhygienic. It just looks nicer when new.
let alone liquids.

you aren’t obligated to provide them at all so just ignore

Exactly. Or ejaculate into the conditioner bottle.

It's only really unhygienic if your imagination is concocting skulduggery. And that's a them issue to deal with privately, not in a review.

All these villains renting an airbnb just so they can put acid in the hand soap.....

People who think this is unhygienic, can you explain how? - genuine question as I can’t see the difference between this and using a soap dispenser in a public toilet.
Surely we are all touching things that others have touched all the time. What do we think people are doing to the shampoo 🙄

She's being weird, imo. Those are all things you lather and wash away! Not like you're sharing a pot of moisturiser and inviting a hundred random people to dip their germ-covered fingers in. I think you'd struggle to make soap 'dirty', if you tried. Assuming there are any germs on the dispenser, you're immediately washing them away when you use the product.

She should always bring her own toiletries if she's this fussy.

If one review dropping a star has dropped your 5 rating to 4.8 then I suspect you've not had many reviews yet. I think you'll find that unless several reviewers more give you dropped ratings, it will be inconsequential in the long run. I'm a seasoned AirBnB user and, like other PP have said, I read the reviews in reverse order, looking first at the least stars and then the most recent. If their review was good and there was no mention of an issue with cleanliness in it and no other reviews had said anything about cleanliness, I'd be disregarding their rating. I wouldn't change how you provide for toiletries at all, but I also don't think it would hurt your sales if you just omitted mentioning that they were provided. That way your guests will be pleasantly surprised. I'm not particularly impressed when a host provides food because I'm vegan and I don't like having to dispose of food that I'm not going to eat. It's one thing to have staples there like olive oil and some condiments, and possibly coffee (especially if you have a specific kind of coffee maker) but I think it's OTT to provide beyond that.