Is this unhygienic?!

I don’t think using Aesop toiletries instead of the cheapo single use brands is cost cutting

I travel a lot and it's been years since I've stayed in a hotel that didn't do this!

I think a lot of hotels, etc have adopted this approach because it’s more green.

what do they do in a public toilet?!

It’s one thing for them to be topped up and ‘look’ as if you’re the first person to use vs every bottle being at different levels

Guests are insane a lot of the time. I once got a 1* review for a country cottage I let out because - and this really was the quoted reason - there was a newly dead moth in the otherwise spotless cottage on arrival.

I remember feeling a bit 'icky' about using leftover bottles of shampoo in leisure centres/hostels as a teenager, but when hotels/leisure centres started having refillable bottles I think that my attitude changed. Now, if I see a leftover bottle of toiletries I think winner.

Its the same with paperless mail order: simply makes it a total pain to return anything, so they "go green" in the hope most people will give up and keep unwanted items.

They were being ridiculous! I travel fairly frequently and it's a long time since I've stayed in a hotel that doesn't have those big bottles rather than little individual bottles. I've never considered it to be unhygienic! How? It's not like people are rubbing the products on their bodies and then putting it back in the bottle! (For that reason I would never want to use a bar of soap that had previously been used by someone else.)

If they were so particular that they didn't want to use "communal" products, why didn't they bring their own with them? Were they seriously expecting that you would provide individual bottles? If so, they are seriously out of touch.

Your property sounds lovely and I would be thrilled to stay there!

Oh I'm not advocating for the return millions of little bottles, just amused at the greenwashing of a cost cutting exercise.

I take my own, I would commend anyone who is fussy about their products to do the same as you really don’t know what is in the big bottles.

Yes messaging privately is fair enough - if I have a minor quibble with a good place I message rather than put it in the review and I always accept it may just be me.

The OP is best to leave it stand unless they are desperate to send a private message explaining why (I wouldn’t). Leaving pompous replies (as a couple of the suggestions on this thread) to reviews always reflects worse on the owner - most people are capable of reading through reviews and ignoring those whose issues are not relevant to them.

She sounds like an absolute dick. You sound lovely 😘

Totally agree with your last paragraph.

But I still think the OP should be using big bottles. People can take their own if it bothers them. It's a courtesy for if they forget or, for phobia-free individuals, to try a nice brand if it interests them to. Although I agree that many hotels are NOT providing the same as you would get in the store, I have nonetheless discovered some nice toiletries in hotels that I have thereafter kept using.

Yes I take my own because I’m picky and always have been but I’m interested that the posters concerned about the contents are mostly ex cleaning/chambermaiding or other hotel experience and its the contents people are worried about not the poo crumbs. The big brands also own the cheap brands so even if they are providing the bulk containers it is not remotely the same product which retails at 20+ quid a bottle.

The main difference with public loos is that they usually have tamper proof dispensers (to prevent theft) and hotel restaurant loos either have tamper proof or rely on the footfall to minimise opportunities. Hotel rooms offer much more opportunities for playing silly games with the contents even if the hotel is using produce which conforms to the labelling.

Mostly I laugh at the idea that its all for eco purposes when its about cost cutting - the eco badge just makes it acceptable much further up the chains than used to be the case.

100%

I take it that you would you wash your hands with the soap in the toilets after your business? Before then using hand sanitiser at the table

Yes, I have definitely seen those maid's trolleys at hotels, and, despite the posh bottles in the bathroom, they have a large plastic container of shampoo and shower gel refill in industrial quantites! It may be that places like Aesop and Diptique provide these direct to hotels .... but ... one cannot be certain!

Ditto the mattress protector change. I see lots of sheets bundled for laundering but not many mattress protectors. I am sure they get overlooked unless someone actually defecated in the bed or similar.

BUT life is full of risk! If you want to go on holiday, you deal with it (and take your own toiletries).

As someone who spent 10 years working in hotels - the full bottles of toiletries are ALWAYS refilled, you can literally have body lotion from 2021 and 2026 in the same bottle. It is expensive, most of them cost £40-£50 .Don't think they change it every time, when room costs £700/night - half of it would be toiletries only. Most of the luxury brand companies have refill bottles (2-5litres) for hospitality, just email them.

TBH if I'm eating out I usually use hand sanitiser after coming out of the loos because you've touched the doors etc after washing your hands.

I wouldn’t touch an open soap bar, that aside pump hand soaps and shower products are absolutely fine. The people who think these are unhygienic what do you do in restaurant toilets, take your own hand soap?!

Edit: in your response to her acknowledge her review comments to you that she dropped a start for those reasons….most others won’t care.

But so what if they are 'the dregs'? It's not a bottle of milk, or mince, or something: it's just soap!

There is no pleasing some people! Pls feel free to DM me your Airb&b it sounds amazing!

I’m impressed by the number of people who see $MUCHOEXPENSIVE brand label on dispensers and believe that is always what they contain.

That is very true, it’s just that you can’t see it for me.

If someone wiped a bogey or some other bodily fluid or something on anything you can usually see it or at least see the smear mark where as things going inside a bottle or a tub of coffee you can’t lol

I don’t think it was fair of them to drop the rating for it but them messaging her about it isn’t a bad thing, it’s just feedback and another persons opinions, better to know then at least if 5 more people mention it being a problem it’s something OP can consider changing

if the bottles are unhygienic.. then so is the shower, taps, everything surely?

Eejit.

And bottles can be cleaned.