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AIBU?

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Is this unhygienic?!

766 replies

loislaneloves · 23/07/2026 07:55

I have an Airbnb on my property. It’s basically a tiny home at the bottom of our large garden with an amazing view. Most people come for the weekend by train and I don’t want people to spend their holiday shopping for stuff like coffee, tea, milk or having to cram suitcases full of toiletries or beach towels so I provide all of those. I also provide a little evening snack (crisps usually) some wine to watch the sun set on the deck with and fruit from the garden and a croissant and jam for breakfast. People love it and I make it quite clear on my ads that these things are provided.
Just got a review from a couple who stayed with us a few days ago. They gave us a good review but took one star off and in her private message to me she said ‘We loved our stay with you but we weren’t very happy that the toiletries are in big shared bottles rather than individual use. This is obviously very unhygienic (we don’t know who has used them!!) so we had to make the trip to buy some for ourselves which was an expense and effort we weren’t expecting’.
To be clear I offer Aesop Shower Gel, Shampoo and Conditioner in the shower and Aesop Hand Wash by the sink in 500ml bottles. They get replaced when empty which is usually about every 10 months
AIBU to think this is not unhygienic?!

OP posts:
Notbridezilla · 24/07/2026 00:09

WOW. I think of myself as a worrier and get anxious about lots of things but this is genuinely a concern that wouldn’t even enter my head!!!! I love staying somewhere that provides nice toiletries - it’s such a treat and using them out of big pump containers is actually easier than using the tiny ones, as well as being better for the environment of course.

ignore the crazy person OP. She is the one BU, you are not and your Airbnb sounds lovely!!

Pherian · 23/07/2026 23:31

loislaneloves · 23/07/2026 07:55

I have an Airbnb on my property. It’s basically a tiny home at the bottom of our large garden with an amazing view. Most people come for the weekend by train and I don’t want people to spend their holiday shopping for stuff like coffee, tea, milk or having to cram suitcases full of toiletries or beach towels so I provide all of those. I also provide a little evening snack (crisps usually) some wine to watch the sun set on the deck with and fruit from the garden and a croissant and jam for breakfast. People love it and I make it quite clear on my ads that these things are provided.
Just got a review from a couple who stayed with us a few days ago. They gave us a good review but took one star off and in her private message to me she said ‘We loved our stay with you but we weren’t very happy that the toiletries are in big shared bottles rather than individual use. This is obviously very unhygienic (we don’t know who has used them!!) so we had to make the trip to buy some for ourselves which was an expense and effort we weren’t expecting’.
To be clear I offer Aesop Shower Gel, Shampoo and Conditioner in the shower and Aesop Hand Wash by the sink in 500ml bottles. They get replaced when empty which is usually about every 10 months
AIBU to think this is not unhygienic?!

Consider getting a wall mounted dispenser for the shampoo and conditioner and a nice bottle for the hand soap to be decanted into.

GingerCatLove · 23/07/2026 23:07

@loislaneloves if you want to pm a link to your property I would love it.
Quality toiletries, beach towels, crisps and wine, a deck to watch the sunset and croissants, jam and home grown fruit ticks all my boxes.

EmailsaysOOO · 23/07/2026 22:56

@Yogafiend ok sorry if my posts have felt intrusive. Glad it's not stopping you live your life.

ImImmortalNowBabyDoll · 23/07/2026 22:51

Pinkflamingo10 · 23/07/2026 22:12

Ignore this ridiculous review !
I just came back this evening from a stay in a fabulous 5 star hotel. All of the toiletries were in big bottles with pump dispensers. Beautiful high-end products that I enjoyed using.

no reasonable person wants all of those tiny little plastic toiletry bottles any more. They’re so bad for the earth.

you can reply to your 4 star review publicly and explain why a star was deducted. You care about the environment and you provide luxury toiletries for your guests.

Yes- we once went a bit mad for our anniversary and treated ourselves to a really posh hotel and all the toiletries were in bottles to use as much as you wanted. There was a polite notice next to them saying that if you chose to keep the bottle, it would be charged to you, and they recommended buying a full, unused bottle from the spa if you wanted to take the product home. They were about £28 a bottle so we didn't. 😂

TinDogTavern · 23/07/2026 22:44

I’m an Airbnb host and I do the same. Never had a complaint. It’s basically the same as in a budget hotel where they have e.g. shower gel dispensers on the wall. As long as the container is clean what’s the problem?

Yogafiend · 23/07/2026 22:36

EmailsaysOOO · 23/07/2026 20:21

But what stops you from using bottles that are supplied for people to use to clean themselves? Do you recall the occasion when the feeling first came to you? presumably you were able to do it at one point? Your mum made sure you used whatever was available in a public toilet but then at some point you couldn't do it any more. Just wondering what caused you to change.

Edited

🤣🤣 frankly put no! And I honestly have no interest in thinking about it that deeply. It makes sense to me which is what matters and doesn’t stop me from living my life and honestly a little bit surprised that this has engendered such a response. Honestly it’s not that deep. So many other things to think about!

Pinkflamingo10 · 23/07/2026 22:12

Ignore this ridiculous review !
I just came back this evening from a stay in a fabulous 5 star hotel. All of the toiletries were in big bottles with pump dispensers. Beautiful high-end products that I enjoyed using.

no reasonable person wants all of those tiny little plastic toiletry bottles any more. They’re so bad for the earth.

you can reply to your 4 star review publicly and explain why a star was deducted. You care about the environment and you provide luxury toiletries for your guests.

TheSquashyHatofMrGnosspelius · 23/07/2026 21:42

TheCrenchinglyMcQuaffenBrothers · 23/07/2026 11:54

Mental. She does realise that the shower cubicle isn't re-tiled between stays, right? And that each new incumbent doesn't get their own, box fresh, loo seat? That they're just, you know, cleaned - which presumably the bottles are too as they're part of the shower.

Exactly. Everything in our environment is covered in bacteria, viruses and mould spores. We have more bacterial cells in us than us cells but as long as they are not pathogens, they are good for tuning our immune system and they have to live too. Does she never eat in restaurants or cafeterias or eat in other peoples homes? Bring on the bacteria I say.

BeverleyBrooks · 23/07/2026 21:08

pastadish · 23/07/2026 19:08

Many people are more weird than we can imagine. Because we don’t do it we can’t imagine people doing it or even thinking it will happen but a lot of people are fucking weirdos

Yes maybe but my point is that if you are so worried about weird people putting stuff in your shower gel then you wouldn’t be able to eat in a restaurant either. Or get a take away. Or go on public transport. If you worry about weird people then it’s going to really restrict your life!

MorningCoffeePlease · 23/07/2026 20:47

Oscillating · 23/07/2026 12:47

You rinse the top of the bottle off? With water?
What good will that do??? 😂😂😂😂

Of you think rinsing a bottle top off with water cleans it enough to kill any lingering germs ... Then you think rinsing hands with water is enough 😂😂😂😂😂😂

What do you do with those ones that are wall mounted? That you can't clean?

I don't get too precious about using the facilities in public loos, I'm just grateful they are there!
Different when you are shelling out to stay somewhere on a holiday. For that little portion of time, it is your home.

Hankunamatata · 23/07/2026 20:22

Ita sounds lovely op. Iv stayed in many 4 star hotels in uk and many have big bottles like this

EmailsaysOOO · 23/07/2026 20:21

Yogafiend · 23/07/2026 18:04

Not worried about anything just don’t like it.

But what stops you from using bottles that are supplied for people to use to clean themselves? Do you recall the occasion when the feeling first came to you? presumably you were able to do it at one point? Your mum made sure you used whatever was available in a public toilet but then at some point you couldn't do it any more. Just wondering what caused you to change.

Calliopespa · 23/07/2026 20:08

YonderlyYonderly · 23/07/2026 19:01

Mattress protectors are not heavy... are you thinking of toppers?

Our ones are less heavy than a topper but heavier than a sheet by quite some way.

You can get those waterproof ones I guess, that are very thin. But the ones with sort of diamond quilting are quite slow to dry. I do wash ours quite a bit, but some weeks I just skip it as I don't have time to get it dried. I know hotels use laundry services with massive machines, but I still never see them being stripped by hotel staff.

ByUniqueViper · 23/07/2026 20:03

We often stay at hotels within the Hilton chain, i stay at the Holiday Inn hotels with work and recently we stayed at an airport premier inn and all of them had big bottles of shower gel, shampoo and soap that were attached to the wall for guests to use. They were reused by the next guests until they ran out and were eventually replaced. What's unhygienic. You just squirt/squeeze the bottle.
Your guests are being unreasonable!

Oscillating · 23/07/2026 19:35

eurochick · 23/07/2026 19:10

You clearly haven’t watched the Friends episode where Joey asks Chandler to think about what he washes first and what Joey washes last…

I could never work out the answers to that ha ha

mixedpeel · 23/07/2026 19:33

@loislaneloves, 4.8 stars wouldn’t stop me booking anywhere. Once anywhere has had over a certain number of reviews it is just statistically likely that some fussy bugger has come along and docked a star for something silly, as has happened to you. People will still be able to read all the other reviews giving you five stars for cleanliness, so it will be obvious the four stars is an outlier. I get that you are disappointed, and agree it’s unfair, but this is the nature of dealing with the general public. I reckon you’ll still get lots of happy customers!

FaceIt · 23/07/2026 19:20

No matter what you do there is ALWAYS one.

In your trade, that’s having to deal with idiotic people I’m afraid.

MaeshoweDragon · 23/07/2026 19:17

LittleMi55Nobody · 23/07/2026 19:04

so you dont use the soap dispensers in public toilets then ?

Keep seeing this mentioned, but who is spending so much time in public toilets with soap dispensers that actually have soap in them to dispense.

Agrumpyknitter · 23/07/2026 19:11

We stayed at the Langham in Boston over Easter for a week. They had bottles that they just refilled for their hotel guests and it’s a 5 star hotel. It’s good for the environment too.

eurochick · 23/07/2026 19:10

Oscillating · 23/07/2026 08:10

Why would sharing SOAP be unhygienic? It's soap ....

Like it literally cleans 😂😂😂

You clearly haven’t watched the Friends episode where Joey asks Chandler to think about what he washes first and what Joey washes last…

pastadish · 23/07/2026 19:08

BeverleyBrooks · 23/07/2026 18:48

It’s fine OP. She’s being precious. I have noticed that very few hotels I have stayed in now give individual bottles of toiletries, and DH travels for work and he used to sometimes bring me back nice mini toiletries but he says hotels don’t usually do those anymore, presumably for environmental reasons, it’s usually refillable bottles. It makes sense really. Sorry about your rating though. Your Air bnb sounds lovely, I want to stay!

I think if someone is that fussy they should take their own toiletries with them.

As for the idea that someone might have put ‘something’ in the bottles …. Well firstly I doubt many people are that weird, but if you start going down that rabbit hole, you could think that about most things that you buy in the shops, and before you know it you would literally have to grow all your own food and weave your own clothes because some factory or shop worker with a fetish might have done something to it 🙄 in fact maybe never leave the house….

Many people are more weird than we can imagine. Because we don’t do it we can’t imagine people doing it or even thinking it will happen but a lot of people are fucking weirdos

NullaEffugium · 23/07/2026 19:08

It was a private message so you don’t need to reply or consider. The one star off is a tiny bit disappointing but then some people are overly fussy.

500ml bottles is standard now when toiletries are provided.
I never use them because they often have SLS or parabens or benzoates in them. I hate when hotels bolt them to the wall as I can’t even read the ingredients. So I always take all my own toiletries.

momager22 · 23/07/2026 19:05

Loads of hotels use big refillable bottles now. I wouldn’t have an issue with it.

LittleMi55Nobody · 23/07/2026 19:04

comofn · 23/07/2026 07:57

It’s lovely that you do all that but I can see her point. I wouldn’t like to use toiletries that past guests have used before

so you dont use the soap dispensers in public toilets then ?