Is this unhygienic?!

Yeah they were twats OP

How is it unhygienic and why would offering small bottles be different?

Your system is absolutely normal for hospitality settings these days, and the right thing to do for ecological reasons.

Removing a star for such a ridiculous reason is very unfair, and I'd be irritated, too.

It's not unhygienic, and it's more usual than small bottles in hotels now ime.

Is the holder they're in one that stops people being able to take the pump lids off? If not, perhaps that something you can consider? If it is then she's certifiably batshit.

There is the potential for someone to put something disgusting or dangerous in the bottle if it's accessible, and while the vast majority of people wouldn't think of it there are people out there who are utter weirdos.

She's being ridiculous.

So what do you do in public/shared toilets at cafes, pubs, restaurants, work etc? Or your mum's/friends houses etc?

Most large hotels use big bottles now. I don’t see what is unhygienic about them. Perhaps she was
miffed because she couldn’t take them!

Does she think someone is pissing in the bottles or what?!

It’s a personal preference of mine.

It's annoying to lose the star rating but anyone reading the reviews will probably work out the guest is a snob.

Do you bring your own soap everytime you use a public toilet to avoid the communal handwash?

No one forces her to use the toiletries provided. Carry on as you are.

I'd be surprised and delighted just to have Aesop toiletries in any format - lovely touch and totally normal to have big bottles. Hate the waste of individual ones.

Why not? Do you think you'll get "other person" germs off them? Guess what? They're already everywhere.

Surely this is the same as when you’ve got those bottles fixed to the wall in the shower at a premier inn or equivalent? They just unscrew the top and refill but the bottle stays the same? God people really do like to nit pick.

Yeah its weird. So when they are at work or needing the loo at someone elses house, they're taking hand wash with them in their handbag and not using the liquid soap provided?
Seems very extreme to me. The hairdressers usually has massive bottles of shampoo and she wouldnt know who had used it there, would she?

Good for you. Can you add a comment to her review? I would if so explaining why she dropped a star and also explaining why you offer and will continue to offer reusable toiletries to guests.

If they are that fussy about hygiene, I'm surprised they left their house in the first place! They sound batshit and the cynic in me thinks they possibly leave similar reviews everywhere they visit in the hope of some sort of 'compensation'.

I stayed somewhere last week, they had left shampoo, conditioner and shower gel in the shared bathroom

I didn’t actually use them as I have my own and I didn’t know what the shared products were ( for me it’s smell of the shower gel and shampoo is how it leaves my hair whether it’s silicon free etc). It was a lively Airbnb and breakfast was a big sit down event with croissant, home made jams, coffee etc. Some people go to a lot of effort and I didn’t like one thing about the place - but I still gave them 10/10 as you’ll never actually going to please all the people all the time

the place I’m staying in now has a few cobwebs and dust but is clean enough, perfect location and lots of character/ cheap as chips. It’ll probably get an 8/10 from me when I leave

No it's not, she's being very picky. Individual toiletries are bad for the environment, I haven't seen them even in hotels for a long time.

This is what we have to contend with, people knocking a star off because of personal preference rather than there being something genuinely wrong with the property.

I'd put a photo of the bottles on your listing just to mitigate against it happening in the future. Also if she mentioned it in the review put a reply along the lines of not using single use plastic because of the environmental impact.

I don’t know if I would call them unhygienic per se if I’m honest. But I just don’t like the thought of using others toiletries. I don’t even use them in hotels either. I also pack my own. Even the hand wash I have a little molton brown with a pump in my hand luggage 🤣 so I can take it out straight away once we arrive. Yes - I’m aware I’m a bit extra - happy with that - but also I don’t visit it on other people. As I said I wouldn’t have expected or removed a star from it. I suppose that’s the problem with running an Airbnb - you will one time or another have to deal with people who are extra.

Just fill the bottles up to the top before each visit to give the impression it’s new. Presentationally I think that would look better anyway.

When I see the bottles part used it gives me a funny irrational feeling but I certainly get over it!

Oh soap is a different ballgame. I’m sorry to say but I’ve never understood soap users. Some people will literally rub the bar all over themselves rather than rubbing some into their hands or onto their flannel. Let’s not go there, it’s really gross though.

I donuse hotel's large bottles either. And REALLY sniff and rinse and boil kettles if I use them. People are fucking rank idiots. Hotels usually have small individual soap bar which might be good to add here? Most people will leave them so it's no large cost as well but good alternative option.

But I would absolutely not take star off for that. It's personal preference.