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AIBU?

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Is this unhygienic?!

766 replies

loislaneloves · 23/07/2026 07:55

I have an Airbnb on my property. It’s basically a tiny home at the bottom of our large garden with an amazing view. Most people come for the weekend by train and I don’t want people to spend their holiday shopping for stuff like coffee, tea, milk or having to cram suitcases full of toiletries or beach towels so I provide all of those. I also provide a little evening snack (crisps usually) some wine to watch the sun set on the deck with and fruit from the garden and a croissant and jam for breakfast. People love it and I make it quite clear on my ads that these things are provided.
Just got a review from a couple who stayed with us a few days ago. They gave us a good review but took one star off and in her private message to me she said ‘We loved our stay with you but we weren’t very happy that the toiletries are in big shared bottles rather than individual use. This is obviously very unhygienic (we don’t know who has used them!!) so we had to make the trip to buy some for ourselves which was an expense and effort we weren’t expecting’.
To be clear I offer Aesop Shower Gel, Shampoo and Conditioner in the shower and Aesop Hand Wash by the sink in 500ml bottles. They get replaced when empty which is usually about every 10 months
AIBU to think this is not unhygienic?!

OP posts:
PhaedraTwo · 23/07/2026 08:46

Negroany · 23/07/2026 08:44

I've just stayed in a five star hotel that had pump dispenser toiletries. It never occured to me that it might be unhygienic. I wonder what they mean!?

I've just had my post saying the same hidden by MN. I'd would mark a hotel or guest house down for using those single one off bottles.

MrsClatterbuck · 23/07/2026 08:46

What does she do when using the loo in other people's homes. Most people would have liquid hand wash in their bathrooms. Also does she bring her own shampoo to the hairdresser as they have large dispensers for shampoo and conditioner.
The loos at many cafés and restaurants have bottles of liquid soap for washing hands and how many people does she think have washed their hands in these places

SpeedReader · 23/07/2026 08:46

It's completely irrational..

A shared soap or shampoo dispenser is one of the lowest risk items, because you then proceed to wash you hands/body/hair, thus dealing with any contamination that may be present.

Everyone knows the big issue is the germs on the tap.

HarshbutTrue2 · 23/07/2026 08:46

I usually use hotel toiletries but I always have a selection of small bottles in my wash bag, just in case I need a backup.

As other posters have said, you could make future guests aware regarding toiletries and add that it's part of your sustainability programme.

BringBackCatsEyes · 23/07/2026 08:45

Hayley1256 · 23/07/2026 08:34

I wouldn't use the toiletries either. If I'm staying in a hotel that has that set up I ask for brand new bottles. I think it's nice you provide these things but not everyone will think it's nice to use bottles that other people have done for knows what with.

Do you take your own soap out and about with you at all times? To work? To the gym? The spa?

Ophy83 · 23/07/2026 08:44

Most nice hotels do this nowadays, it's far better for the environment. Some of them put a note explaining this in the room so maybe do that.

Negroany · 23/07/2026 08:44

I've just stayed in a five star hotel that had pump dispenser toiletries. It never occured to me that it might be unhygienic. I wonder what they mean!?

Lovemycat2023 · 23/07/2026 08:43

loislaneloves · 23/07/2026 08:02

They are pump bottles and they are sort of ‘locked’ into a shelf in the shower like you might see at a hotel.
I travel a lot for work and see this set up in fancy hotels all the time. Can’t remember when I last got those individual little bottles of plastic landfill.

If they are pump bottles this is fine and like most hotels. Your place sounds lovely!

MotherofPufflings · 23/07/2026 08:43

Oscillating · 23/07/2026 08:36

So what?

It's Soap. It cleans. So if you did touch it,you'd literally have soap on your hand in one second and could...you know...wash your hands....

And also, the OP presumably wipes the bottles clean between each visit?

And also you would also be touching it with your own arsey-hand, and then touch it again after to do your legs or whatever....

I agree. I'm querying that poster's logic in why bottles are more hygienic if attached to the wall!

PhaedraTwo · 23/07/2026 08:42

Yogafiend · 23/07/2026 08:00

So for me I wouldn’t use them either sorry 😔. But having said that I wouldn’t have removed a star from the review because of it. They could easily pack little toiletries which is what I do? Maybe you can offer those instead if it’s worth it?

Why not? It's becoming really rare these days for hotels not to provide only full size bottles - some in wall containers, some not.

I actually made a negative comment on Expedia recently about a guest house we stayed in a couple of weeks ago which was still using those ridiculous teeny one off bottles. They're horriblly bad for the environment.

Oscillating · 23/07/2026 08:42

TwisterSpice · 23/07/2026 08:41

Don’t offer alcohol.

Why not?

Girlwithavibe · 23/07/2026 08:42

loislaneloves · 23/07/2026 08:02

They are pump bottles and they are sort of ‘locked’ into a shelf in the shower like you might see at a hotel.
I travel a lot for work and see this set up in fancy hotels all the time. Can’t remember when I last got those individual little bottles of plastic landfill.

Perfectly fine maybe you should reply and say you thinking of the impact of plastic waste and the environment! That shud shut her up ,!!
I just travelled and I used the pump.bottles attached the the shower !!! Actually nice not having to worry about buying loads of mini travel items !

TwisterSpice · 23/07/2026 08:41

Don’t offer alcohol.

BringBackCatsEyes · 23/07/2026 08:41

grumpyoldface · 23/07/2026 08:37

Well Cunard P&O MSC Royal Caribbean are all unhygienic cruise lines then. Silly cow!

As are all fancy hotels and restaurants I should think!

CakeByTheSea · 23/07/2026 08:41

Can I come and stay? It sounds perfect!

Ginmonkeyagain · 23/07/2026 08:41

How utterly batshit. Who was your guest? Howard Hughes? Large wall mounted bottles of shampoo and bodywash are common everywhere in hotels, especially in Europe as there is an EU regularion that bans those mall throway minis now.

Also TBH I would not expect any free toileteries in a holiday let so you are going over and above.

I don't tend to use hotel stuff as I like my own shampoo and soap and always bring it with me, but that is a brand preference not an insane germ phobia thing.

Chalotte · 23/07/2026 08:40

There's always someone complaining about something OP. You are an unusually generous hist. The last Airbnb I stayed in offered nothing, not evrn teabags or salt and pepper. Stick some photos up of the shower get etc, and wait to see what other nitpicking you get.

MyDarlingRose · 23/07/2026 08:38

KitsyWitsy · 23/07/2026 08:33

The drop in rating is really frustrating. How irritating for you. Can you leave her a similar review so that her rating as a customer drops a bit? I have a 4.8 rating on Vinted due to some stupid woman being furious I wouldn't send exact measurements of some skirts she bought and she had to risk her £4 for three skirts! Lost my 5star rating for that.

I had similar. There was some light bobbling on a skirt I sold for m £1. It was a £60 skirt new!

grumpyoldface · 23/07/2026 08:37

Well Cunard P&O MSC Royal Caribbean are all unhygienic cruise lines then. Silly cow!

LeaveMeBee · 23/07/2026 08:37

Secretseverywhere · 23/07/2026 08:30

I’ve been a cleaner in a hotel and had to clean a room where someone had pissed in the shower gel. The bottle could be unscrewed from the pump for refilling. Ever since it’s put me off using communal toiletries. I wouldn’t knock a point off but would have brought my own as whilst most people are very normal every once in a while, you will have a weirdo who likes to add something “special”

Vile!!

And how on earth has someone even done that, the ones I've seen have been up at eye-level.

Some humans are just disgusting aren't they!

Oscillating · 23/07/2026 08:37

Hayley1256 · 23/07/2026 08:34

I wouldn't use the toiletries either. If I'm staying in a hotel that has that set up I ask for brand new bottles. I think it's nice you provide these things but not everyone will think it's nice to use bottles that other people have done for knows what with.

😂 why?

Do you think they actually give you brand new bottles?

TheresMillionsOfGeoffreys · 23/07/2026 08:36

I wonder if the reviewer had read the blog of someone who'd found that someone else had shat in (or otherwise got poo into) the shower gel dispenser at their gym showers.

Anyway they should have brought their own. Don't get hung up on it.

BrickBiscuit · 23/07/2026 08:36

Oscillating · 23/07/2026 08:10

Why would sharing SOAP be unhygienic? It's soap ....

Like it literally cleans 😂😂😂

There used to be an advert for a home soap dispenser with a no-touch mechanism - 'Never touch a dirty bottle again' or somesuch. The most pointless idea ever, as self-evidently the first thing you do after touching one is wash your hands!

Oscillating · 23/07/2026 08:36

MotherofPufflings · 23/07/2026 08:32

But even if attached to the wall, the arsey-hand would still have to touch the bottle to get more out.

So what?

It's Soap. It cleans. So if you did touch it,you'd literally have soap on your hand in one second and could...you know...wash your hands....

And also, the OP presumably wipes the bottles clean between each visit?

And also you would also be touching it with your own arsey-hand, and then touch it again after to do your legs or whatever....

MayaPyjama · 23/07/2026 08:35

Most hotels (even nice ones!) do this so the reviewer seems out of touch with reality.

I wouldn’t use them, but I’m funny about shampoo/conditioner/bodywash, and assume they’ll be cheap or not as good as what I use (even nice bottles can be cheaply refilled!) but I can’t imagine it ever featuring in my review of a property.

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