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AIBU?

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Is this unhygienic?!

766 replies

loislaneloves · 23/07/2026 07:55

I have an Airbnb on my property. It’s basically a tiny home at the bottom of our large garden with an amazing view. Most people come for the weekend by train and I don’t want people to spend their holiday shopping for stuff like coffee, tea, milk or having to cram suitcases full of toiletries or beach towels so I provide all of those. I also provide a little evening snack (crisps usually) some wine to watch the sun set on the deck with and fruit from the garden and a croissant and jam for breakfast. People love it and I make it quite clear on my ads that these things are provided.
Just got a review from a couple who stayed with us a few days ago. They gave us a good review but took one star off and in her private message to me she said ‘We loved our stay with you but we weren’t very happy that the toiletries are in big shared bottles rather than individual use. This is obviously very unhygienic (we don’t know who has used them!!) so we had to make the trip to buy some for ourselves which was an expense and effort we weren’t expecting’.
To be clear I offer Aesop Shower Gel, Shampoo and Conditioner in the shower and Aesop Hand Wash by the sink in 500ml bottles. They get replaced when empty which is usually about every 10 months
AIBU to think this is not unhygienic?!

OP posts:
Ladyfromthehill · 23/07/2026 09:10

comofn · 23/07/2026 07:57

It’s lovely that you do all that but I can see her point. I wouldn’t like to use toiletries that past guests have used before

When you go to a restaurant do you not use the soap in dispensers after using the toilet, and bring your own in your bag?

Ohdearnotthisagain · 23/07/2026 09:09

Weird.

Im in a Airbnb right now that is in someone’s garden! And yes large pump packs of toiletries which is great, they also left us a bottle of wine which was appreciated!

What do these people do in public bathrooms?

Pipsquiggle · 23/07/2026 09:09

loislaneloves · 23/07/2026 08:20

This is the kind of thing they are in. Also Aesop bottles are pretty opaque. It’s not really possible to see how much is inside.

@loislaneloves This is absolutely normal. She's being really nit-picky.
Think nothing more about this random person & comment. She's an outlier.

Aesop is a lovely touch and I am sure appreciated by the vast majority of your guests

Years ago I used to buy BBQs for a living. The packaging would have various colour pictures of the BBQ showing the features etc. One of the pictures was a 'lifestyle' shot - so had some vegetable skewers/ kebabs on the grill. I think it said in small writing 'suggested use'

We got a customer complaint saying how disappointed they were that food wasn't in the same box as the BBQ and that the photo was extremely misleading 🙄. Some people are just so thick. The next year legal advised us not to have a food shot because of this one complaint. It's very annoying.

BTW your AirBnB sounds lovely - any chance of sharing the link?

MaeshoweDragon · 23/07/2026 09:08

PhaedraTwo · 23/07/2026 09:05

So presumably you never use soap when you wash your hands in a restaurant?

I do, but hand soap is a bit different to something you wash your hair and body with.
I just take my own stuff to hotels.

BringBackCatsEyes · 23/07/2026 09:08

flobo3 · 23/07/2026 09:05

You sound like a really thoughtful host however I do see her point. I think it would be better to maybe have a dispenser on the wall like in hotels, where it needs to be opened with a key. My initial (and probably completely unfounded) concern would be that anyone would take the lid off a bottle and do something with the contents. Unlikely maybe but you don’t know who has been in there before.

I wouldn’t have knocked a star off after all the other effort you go to though, seems mean. Maybe it’s just something to consider going forward.

Unfounded because you haven’t read op saying they are locked in. Not possible to meddle with the contents.

TheThirteenthFairy · 23/07/2026 09:08

NorrisToenail · 23/07/2026 08:04

Not unhygienic at all, maybe they're concerned that previous guest might have added things to the bottles? I would get some small travel bottles to decant into op. Nice label maker to mark the bottles.

We all know how kettles are used. Sometimes.

Perpetualscroller · 23/07/2026 09:08

LeedsLoiner · 23/07/2026 08:57

What your reviewer is really annoyed about is that you didn't provide the "individual" sized toiletries that she could put in her luggage and take home with her...

This!

This is exactly what I was going to say. She’s that person who always steals the toiletries and was gutted you foiled her plan.

I stayed at an Airbnb that had all toiletries in pump bottles, including washing up liquid in the kitchen. There weren’t any shower type ones (shampoo/shower gel) but it didn’t even occur to me to be annoyed about that cause I always use my own anyway, but not cause of hygiene, because I’m fussy.

Snufkin88 · 23/07/2026 09:07

I wouldn’t bad an eyelid. There is something nice about individual bottles of toiletries in fancy places but I end up bringing them home and forgetting about them. Really it’s wasteful. Waste of money , waste of plastic . Anyone who thinks otherwise is being unreasonable. I mean if it’s unhygienic to use that then it’s unhygienic to use a communal bottle of fairy liquid or hand soap as well which is ridiculous. There are people out there who will always find something to complain about unfortunately

Jo7890123 · 23/07/2026 09:07

loislaneloves · 23/07/2026 08:02

They are pump bottles and they are sort of ‘locked’ into a shelf in the shower like you might see at a hotel.
I travel a lot for work and see this set up in fancy hotels all the time. Can’t remember when I last got those individual little bottles of plastic landfill.

Agree OP, almost all 'nice' hotels now have pump dispensers, and as u have them locked into a shelf, the tiny risk that a past guest has messed with the contents is reduced ti miniscule. Your guests were just a bit odd 😁

Amba1998 · 23/07/2026 09:06

What a lunatic surely she uses hand soap in a public toilet. Providing indiviual plastic minis for each guest is bad for the environment

Ive stayed in some of the most luxuries hotels abroad and they all provide 500ml shower gels / shampoo etc

LoftyPlumLion · 23/07/2026 09:06

I don't think it is unhygienic but I'm a skuzz, some people are prissy about this sort of stuff

They still gave you 4 stars, if there was something really bad it would have been much lower.

For what it's worth I hate the word obviously. It's such an aggressive word. Them being anal makes it not obvious,;the fact that none of your previous reviews commented shows it is only them that sees this as obvious.

DoloresDelEriba · 23/07/2026 09:06

loislaneloves · 23/07/2026 07:55

I have an Airbnb on my property. It’s basically a tiny home at the bottom of our large garden with an amazing view. Most people come for the weekend by train and I don’t want people to spend their holiday shopping for stuff like coffee, tea, milk or having to cram suitcases full of toiletries or beach towels so I provide all of those. I also provide a little evening snack (crisps usually) some wine to watch the sun set on the deck with and fruit from the garden and a croissant and jam for breakfast. People love it and I make it quite clear on my ads that these things are provided.
Just got a review from a couple who stayed with us a few days ago. They gave us a good review but took one star off and in her private message to me she said ‘We loved our stay with you but we weren’t very happy that the toiletries are in big shared bottles rather than individual use. This is obviously very unhygienic (we don’t know who has used them!!) so we had to make the trip to buy some for ourselves which was an expense and effort we weren’t expecting’.
To be clear I offer Aesop Shower Gel, Shampoo and Conditioner in the shower and Aesop Hand Wash by the sink in 500ml bottles. They get replaced when empty which is usually about every 10 months
AIBU to think this is not unhygienic?!

People are nuts. Your set up sounds lovely and thoughtful and generous.

PhaedraTwo · 23/07/2026 09:05

MaeshoweDragon · 23/07/2026 09:00

My aunt ran a b&b before airbnb times. The bottles were expensive, the contents were supersaver.

I don't use something where I don't know the contents. Refillable may mean more environmentally sound, but also means you as a guest don't 100% know what's in the bottle.

So presumably you never use soap when you wash your hands in a restaurant?

flobo3 · 23/07/2026 09:05

You sound like a really thoughtful host however I do see her point. I think it would be better to maybe have a dispenser on the wall like in hotels, where it needs to be opened with a key. My initial (and probably completely unfounded) concern would be that anyone would take the lid off a bottle and do something with the contents. Unlikely maybe but you don’t know who has been in there before.

I wouldn’t have knocked a star off after all the other effort you go to though, seems mean. Maybe it’s just something to consider going forward.

diddl · 23/07/2026 09:04

So she didn't even put her reason for 4 stars?

Only privately to you?

Honestly most people would have just rolled their eyes.

Perhaps you should make it clear that anyone not wanting to use these sort of pumps should bring their own?

Eta I don't think you should need to do that but it seems a few people might still be expecting small stuff?

Pedant61 · 23/07/2026 09:04

It's completely normal - most hotels have large bottles. I can't see how it could be "unhygienic" (it's soap, FFS!), and it's very wasteful to have those little bottles.

dizzydizzydizzy · 23/07/2026 09:04

loislaneloves · 23/07/2026 08:12

I’m definitely NOT offering individual bottles due to the plastic waste and product waste.
I clean the place myself and I am proudly meticulous. The bottles get cleaned in an antibacterial spray between guests anyway.
Im devastated as we work really hard to ensure our guests have a nice time and my 5 star rating ive held for a year has now dropped to 4.8.

I would be upset in your shoes too although realistically nobody is going to think a 5 star rating is going to mean the place is better than somewhere with a 4.8 star rating. The vast majority of reasonable people know that some people have unreasonable expectations.

BibbityBobbity2 · 23/07/2026 09:03

I’d give you an extra star for the Aesop, personally.

kitchentileszz · 23/07/2026 09:03

How can soap be dirty? She sounds unhinged.

Yogafiend · 23/07/2026 09:02

Oscillating · 23/07/2026 08:49

Amusingly she takes soap sheets with her.... Presumably the soap sheets are in her bag rattling around or in a smaller bag, which isn't presumably sterile, and she then has to touch the soap sheet holder which I don't see how is more hygienic.....

Regardless, whether it shared dispenser or the soap sheet dispenser... The soap is on your hand in a second and you are immediately washing your hands 😂😂😂

It’s really interesting on how people make assumptions… 🤣🤣🤣🤣 I never said it was unhygienic I said it’s a personal preference of mine.
Amusingly, we are not all the same and supposedly free to make our own choices. It doesn’t have to make sense to anyone but the person doing it.

Rainbows246 · 23/07/2026 09:02

Plenty of hotels do the same thing, increasingly so. It sounds like you have a similar set up not just random bottles everywhere.

I’m assuming hotels now do it for cost effective reasons and also sounds good on the environmental side: less waste etc,

Bulbsbulbsbulbs · 23/07/2026 09:01

Oscillating · 23/07/2026 08:56

Only if the listing doesn't advertised it

That's not true either. You can't leave it without a licence, whether you advertise it or not. Just interested as to why you are so certain it's ok if you don't advertise it?

Jackiepumpkinhead · 23/07/2026 09:01

Who provides individual toiletries in an Airbnb, would cost a fortune and be really environmentally unfriendly. I recently stayed at an Airbnb that had lots of toiletries for use, even hair products. I had brought my own but I thought it was great.

MaeshoweDragon · 23/07/2026 09:00

My aunt ran a b&b before airbnb times. The bottles were expensive, the contents were supersaver.

I don't use something where I don't know the contents. Refillable may mean more environmentally sound, but also means you as a guest don't 100% know what's in the bottle.

Bundleflower · 23/07/2026 08:59

comofn · 23/07/2026 07:57

It’s lovely that you do all that but I can see her point. I wouldn’t like to use toiletries that past guests have used before

So when you go to a restaurant, you expect single use hand wash?

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