Is this unhygienic?!

Hotels have been doing this for years now due to cost. It's not unhygienic. If customers want that they need to pay more. Up to you what you offer

This is a mad thread OP. You’re doing a lovely thing. Who are all these people so worried about germs off a shared bottle in the shower (they are about to wash for goodness sake) that they would rather add to the plastic landfill problem. I wonder how they survive in the wild!

Surely this is what happens in most hotels and b&b? Well, it has been the case in the ones I've stayed in. Was she expecting her own free bottles of Aesops products to take home?
I generally take my own showering products as I don't know what the place I'll be staying at has, and have been caught out with a conditioner that doesn't work in my hair

Most people don’t care what soap they use as the performance in the same regardless of what you use.

Shampoo is highly personal, I never use the hotel shampoo as assume it’ll be crap. Also assume there’s a high chance that they refill with cheap products into branded bottles. Maybe be wrong but that’s why I personally don’t use shampoo and conditioner in random bottles.

I’ve seen this too - I think it’s motivated by the fact that people would take the small bottles daily to stock up, so it was cheaper to have the wall based dispensers. As far as I can see these are disinfected when the shower is clean and shared toiletry dispensers are no more unhygienic than using a toilet or shower that someone else used the day before and which has also been cleaned.

I am guessing this guest doesn’t use the soap dispensers in public loos either?

Some people don't understand how germs spread, or what is unhygienic.
What you provide is perfectly safe. The "single use" toiletries don't seem to exist anymore. If people don't understand that you can use soap from a dispenser and it's hygienic, they should have paid more attention in yr8 Science

Haven't seem indicudual toiletries in a hotel in years. I can totally understand that people don't want to use the hotel products wither because they dont like the product, don't like sharing with strangers or are worried what soemone has done to the bottles. But then people can bring their own products, no biggie. Weird thing to complain about.

The most pristine airbnb I’ve ever stayed in (in Helsinki) had big shared bottles of products. No pumps. And it was greatly appreciated! There’s no “backwash” for germs and it’s not like she was drinking it. Some people are just entitled. I’ve stayed in really nice high end hotels and even they have pumps. Don’t be discouraged by the occasional negative Nelly OP — the phrase “you can’t please everyone” applies here. Some people have wired their brains for negativity and it has zero to do with others and everything to do with their incessant need to find SOMETHING to bitch about. It’s a sad way to live but some people choose it.

Or cutlery and glasses at a restaurant

Why didn't they bring their own toiletries if they're that weird and fussy?

I have soap and handwash in my bathroom. I use the soap but - from reading Mumsnet - I've taken on board that there are people who won't use someone else's soap. And should such a person visit me and use the bathroom, I really want them to wash their hands, so I make it easy for them.

I think quite a few people are very conscious of germs post covid. Going forward I'd perhaps have a set of (much cheaper) single use toiletries in the bathroom cupboard and then put a little note saying that if guests do not wish to use the toiletries provided then they can find single use ones in the cupboard but you do not use these as standard for environmental reasons. Completely unfair that she deducted a star and I personally would be delighted to find Aesop toiletries, its the sort off thing that makes a stay feel special.

It's the norm in good hotels, too. Hotels of all budgets are recognising the problem of plastic waste and acting accordingly.

I went to a hotel this weekend. There was shower gel, shampoo etc attached to the wall I.e. provided. She should’ve purchased he own if she’s so picky!

It's also daft because she must know that small wasteful bottles contents have been decanted from huge drums at the factory and that the product itself is sanitising. Peculiar

Odd. Aesop is lovely too.

OP I have been in 5* hotels where the very same set up is for bath and showering products.
They can't be interfered with.
I think its great.
I wouldn't pay any attention to it.

Really interested to learn why you wouldn't use these? @Yogafiend

She is being an idiot. How its unhygienic? What is she doing with them, sucking the nozzle or something? I hate little bottles, they are a nightmare to get stuff out - also, single use plastic - something that should be avoided. Pretty much every hotel I stayed at recently had large bottles of stuff rather than tiny plastic ones, I'd imagine precisely because of being environmentally conscious.

Also, why she did not say anything to you - considering you live across the garden? Weird.

But maybe put on your ad something about it, in case you encounter another bonkers visitor. And say you can provide individual bottles on request.

I certainly hope some of the people on this thread are prepared to use the soap in public toilets!

For a second I thought I saw their point but really, picking up a bottle someone else has touched versus the waste of those tiny bottles and environmental impact… seems a bit mad!!

This is the norm in budget hotels now and is better for the environment too.

What?? This is nuts.

This is more the norm now than individual. Can you reply to the comment that this is “industry standard practice, a more sustainable approach and reduces waste. Also allows us to provide high quality products. Guests are welcome to request individual toiletries and these will be charged at £10 per stay”

to provide I’m sure chat gpt would do a great response.

She’s bonkers.

I knew as soon as I read it someone would come along to say they carry their own soap everywhere.

But seriously no it’s a perfectly normal set up like many hotels.

Oh, they’re just cunts and not worth the headspace.
I can’t afford Aesop at home 😄 and I’d be thrilled if an Airbnb had Aesop toiletries (not to mention all the other thoughtful touches you provide).
I know on Airbnb anything less than a 5-star review puts you at risk of sliding down the algorithm and getting fewer views, so from that point of view it’s upsetting, but any reasonable person reading that review will dismiss them as nutters and just go by all the positive ones (I speak as a seasoned Airbnb user; you learn to identify the moaning Minnies!).
Where is your property? It sounds lovely 😊