Is this unhygienic?!

Surely people aren't so bored on their holiday that they take time to wank/ spit/ shit into toiletry bottled the owner has fixed to the wall. That would be an impressive level of commitment.

Just two things, OP:

1. Review is ridiculous.
2. Can I come and stay at your Airbnb? It sounds amazing.

By that context then, is it unhygienic to use a public toilet where the soap is in a dispenser over the wash basins ?? FFS, some people are so precious!
OP, I’d suggest that you tweak your promotion material to state ‘ toiletries are provided but these are not single use packaging, we do this to prevent waste and keep our costs down’. Also consider naming the brand. Good luck with your enterprise, it sounds a lovely place to stay. 💐

Don't know how people like this get through life tbh. She must be extremely hard work. Don't give it another thought, OP; your place sounds lovely!

She’s being an entitled twat.

@loislaneloves OP, this woman was ridiculous. Large dispensers are definitely the way to go for sustainability reasons. There is nothing unhygenic about using any kind of liquid from a dispenser - even a bar of soap is ok in my book - it's literally there to remove germs FFS. Maybe you could pre-empt nonsense of that kind by putting up a little note in the bathroom explaining your reasons - environmental one being the most important? Everything you've described is completely fine for any normal human being without some incredibly rare immune disorder!

I think you'll find this was a change that came ina few years ago; (was it in the EU?); it was considered wasteful for hotels to provide all those little individual bottles.
They ALL now provide large bottles - sometimes attached to the wall.
This is now the norm

She's being ridiculous. What on earth is "unhygienic" about big pump bottles of shampoo, conditioner, and handwash?

I hope she always closes the lavatory lid before she flushes. Now, not doing that is unhygienic.

It’s not unhygienic as long as nobody has tampered with them and deposited any kind of other fluids in them is my immediate thought.

Shared use pump bottles are normal in hotels nowadays, not universal but widely offered. The 4* hotel where I stayed in central London last week had them. I also prefer them to individual bottles which are wasteful. You really can't please everyone. Shrug and move on.

To be honest I don't fully trust a place with 100% 5 star reviews. I prefer a 4.8 star, read the 4 star review and think "so everything else really must have perfect and this wanker only moaned about the shampoo bottle which doesn't bother me" and book.

Also, what magical properties do people think little bottles have that means they cannot be refused and refilled in exactly the same way large ones are? If you object to communal large bottle of shampoo, why would communal small bottles be better?

No. She's being a prissy pearl clutcher. Unless she thinks a previous guest would go out of their way to spit/pee in them there's no risk to things like this that's any greater than being in contact with humans period.

Since when was soap unhygienic?

Could you say why, without the answer being "Because I have severe germ-related OCD"? Because if that is the answer then it's not something the OP should be penalised for in reviews of her accommodation.

FWIW I have slight OCD with germs and still think this is utterly ridiculous.

Even if I wash my hands, I still have to touch the door on the way out. They normally open inwards in my area, so have to be pulled.

I'd be tempted to supply small amounts in travel sized pump dispensers, decant what's left after a stay and wash the bottles out for a refill before the next guest. That way you can cater for the batshit and keep being environmentally responsible!

But you don't pick up the bottle of hand-wash.You press your hand on the top and squeeze some out into your other hand. Then you wash your hands. Anything on the bottle dispenser would be washed off when you washed your hands. Grubby hands have obviously touched it ( as they have in every service station/ cafe/ shop toilet) that's why people are washing their hands in the first place.

Like a pp, I think it's be a good idea to add a photo of your lovely Aesop toiletries. As well as letting people know what they're getting, that kind of quality of would be a plus for most people!

So you'd rather have the poopy residue on your sleeve for the rest of the day than on your hands that you are about to wash?!?! That seems so much more unhygienic!! 🤢

This is really silly - lots of really nice hotels use this method too. I hate plastic waste so would prefer to use the larger bottles.

This. My husband will very happily use all the hotel products. I don't have a problem with hand-wash anywhere and I'll use the shower gel if it smells nice. I don't use the shampoo and conditioner because I have coloured hair and lots of shsmpoos turn it into straw. If I had to I would but I bring my own because that'd what I prefer. I've never given hygiene a thought. Presumably this guest wasn't bothered that multiple other people had had sex in the bed,sat on the loo seat, farted into the sofa ,washed the mugs and plates ( not necessarily very well) after using them.

Insane. If they are that wound up they should be travelling with their own stuff anyway. I’ve never seen little bottles outside of hotels and certainly not in airbnb situations. The large bottles on the wall are typical.

I’m sorry about you rating. It sounds like you are doing Airbnb correctly (without driving up house prices for first time buyers) it sounds like a lovely destination.

If she is that fussy and crazy then why on earth does she not take her own toiletries when she goes away?

I'm usually more concerned with the quality of the products, since I have sensitive skin. A bad review of this kind wouldn't put me off at all. If everything looks clean and hygienic, I won't second guess the bath products.

That reminds me to leave a five star review for the place we just stayed in (that was clean and had big bottles in the shower that didn't bother me at all).