Is this unhygienic?!

People on here compete to outming themselves I. How often they shower/ how many people share one bath, washing clothes and towels etc. I'm actually surprised they whinge about dispensers when it's probably they can't take the smelly shit home with them

But you're washing your hands with the soap that you got from the germy dispenser ... the thing you are told to do regularly to avoid picking up too many germs.
Your hands will be clean at the end of washing them, I genuinely don't get the problem? 🤷‍♀️

I dont think its unhygienic at all. How can it be?! You press the top and some comes out, which you use, the rest stays safely (and cleanly) inside and untouched for the next person. I honestly dont get how it could be seen as unhygienic. I'd be upset about the drop in rating too. Your place sounds amazing!

If you touch something to get soap you do it BEFORE washing your hands and therefore all the Ebola, E. coli and other lethal bugs get washed off!

Can you ask how they think it’s un hygienic ?

Yep, not unhygienic. I have recentlyish stayed at The Standard in London, the St Pancras Grand (or whatever it's calling itself these days) and the Ned and they all do these big bottles. I prefer it. My hair can take a lot of conditioner.

I find people strange though. As many have said, they will quite happily use soap in public toilets, communal ketchup and mayo bottles. My in-laws won't eat food that either I or their son makes. They will quite happily order Deliveroo, which has been touched by god alone knows how many people, in service stations and Costas etc. We are not remotely unclean. Everything is wiped down and hands washed before we start cooking. Don't lick spoons or anything like that. It's nuts.

Probably don’t worry about it then because it’s free. When people are paying for things they tend to critique it more thoroughly.

But they're MY microbes, not anyone else's :-D

I don’t put my dirty unwashed public toilet hands in my bag. Its also leather, so the exterior gets a regular clean.

Why does the clarity/opacity of the bottle affect the level of lethal contamination?

NB sarcasm alert. Ppl are batshit & clueless here about germs.

I love Aesop, never come across it in an Airbnb before ££££. Sounds like this guest didn't appreciate such lovely products!

but not off the pump - ewww.

I wonder if the guest who refused to use your shampoo and soap don’t use the soap from dispensers in public toilets!

Do you never use soap in public toilets either?

??? People don't lather themselves with shampoo and then put it back in the bottle. I can see the argument for a bar of soap, but using a pump bottle of shampoo is no different to using a soap dispenser in a public toilet. You're also not obliged to even provide this to them, they should have packed shampoo with them if they are that concerned.

Posh coffee 🤣😂 god some people are weird.

You’re doing nothing wrong OP and your Airbnb sounds lovely ☺️

In theory what you're doing is fine OP, but probably wouldn't be keen on using shared stuff, but only because I've read (on MN I believe) that some people, or should I say men, get a kick out of adding certain bodily substances to such containers knowing that others will use them.

some people are neurotic. I don’t know how they get through life. I never worry about stuff like this including touching the handles on a public toilet and I’m never ill. I haven’t even had a cold in years

I’m just back from a stay in a 5* hotel which had refillable dispensers!
A lot of people on MN complain about things being “unhygenic” who clearly have no scientific background or understanding of how infection is spread.

Clue: you can’t get an infection from a soap dispenser or a bar of soap 🤦‍♀️

And then washes their hands, therefore washing any transferred germs off their hands.

You’d be amazed at what some people do in a bathroom when they are either bored, drunk or think no one will find out it’s them. I say this as someone who’s worked in a hospital, a pub and been a cleaner in a male dominated office environment.

I have a couple of top rated Airbnb's and we have started providing Faith in Nature toiletries in pump bottles. We get lots of lovely comments about them. I would simply respond to say that the toiletries are in refillable bottles due to this being more environmentally friendly, and stress the bottles/dispensers are cleaned between guests. We do the same with hand wash - surely guests wouldn't expect an individual hand wash for each stay? Your Airbnb sounds really lovely.

Nothing unhygienic about using a large bottle.
I'd be pissed off that she took a star off your review but messaged you privately to say why. This message would've been better for public view so that other potential customers could see that she'd dropped a star due to a non issue.

Person wipes bottom then presses pump to release the soap.

How it unhygienic - it's literally soap??!

I wouldn't expect things like that to be provided (and I'd be v happy if I found Aesop products somewhere I was staying) but I'd be less impressed if I found loads of individually-wrapped things as it's so wasteful.