Is this unhygienic?!

So it doesn’t feature in the discussion of how hygienic or otherwise shared bottles of handwashing are?
What am I missing?

Just the other day I was watching a video on YouTube/Facebook where someone was conducting an experiment to measure the cleanliness of the hygiene of big refillable bottles of shampoo etc in hotels. The upshot was that they were pretty minging with layers of biofilm build up that harboured lots of bacteria and mould. There was a caveat that while this was present in basically all the hotel refillables, there were 0 records of anyone ever getting ill from refillable toiletries. And yes the bacteria was measurable in the soap itself. The reason it was ok was because you still ended up washing it down the sink alomg with your own bacteria when you used the product.

Maybe she'd seen that?! Perhaps worth reassuring her that youu know hygiene is an issue with refillable, but you always replace when empty and clean between guests so are a little upset to lose a star and would she consider changing her rating?

Well you would hope that people have washed their hands after going to the toilet but we all know that some people don't.

You must have been in a toilet when someone comes out of the cubicle and just leaves? It happens quite a lot

So, you have never stayed in a Premier Inn or washed you hands in a pub/restaurant/other public toilet?

Sorry, but you and the guest are being ridiculous.

On my back.

I personally love the fact that there is shower gel and shampoo provided in a lot of hotels and places, saves the risk of having to pack them in a suitcase and leaking all over the clothes (that has happened to me). I don't see how its unhygienic unless she things somebody with a really contagious disease has touched the bottles.

... So what do you do in every toilet except the ones in your house?

Lots of good hotels do this, I assue if they had been taken to court because people had caught raging skin conditions they would'nt continue. Also where do you stop? the shower/bath has been used befoire as has the bed etc.
Someone who is that much of a germophobe needs to take their own toiletries.

I agree with you OP, I have recently stayed in two very expensive hotels and they both had a similar set up. High end products but large bottles. Much better for the planet.

It's just sensible OP, it would be extremely environmentally unfriendly to be constantly giving out individual plastic bottles of shampoo, conditioner and body wash. Anyone who thinks it's 'unhygienic' has issues IMO.

We recently stayed at a 5 star hotel and it had exactly this set up.

Where do you leave your bag when you’re using a public toilet?
I’m struggling to see the relevance to whether the soap dispenser is communal or personal?’

It was a spiteful move to remove one star.

I would be inclined to be spiteful back and report her to Airbnb asking for the review to be removed entirely due to her unreasonableness.

Airbnb are usually accommodating over this level of pettiness from guests.

Can you reply to her review? Explain what her complaint was in a ‘nice’ way?
Also, whereabouts are you because your Air B&B sounds gorgeous and I quite fancy a visit!

To be honest, all they really need to do is give the whole outside of the bottle a wash and rinse on first moving in - problem sorted.
Added at edit - those other instances you mention are not immediately after using a toilet - one would hope that people would have washed their hands after going to the toilet, before going to supermarket, etc.

I was in a Ritz Carlton this week and they had large pumps on the showers 🤷‍♀️

you can bring your own toiletries and not use the communal products but expecting tiny single use plastic bottles is very unreasonable.

I don't understand: the product is the same all the way through, the first pump load dispensed is exactly the same as the last pump load dispensed, how is it 'dregs'?
It's not a product that goes off unless it's been sat in the bathroom for yonks, which, here, certainly doesn't sound like is the case.
Edited to add: there was advice on a thread on economy/reducing waste, to just half-fill bottles/containers as people tend to be more frugal when they think they are running low on something, but tend towards extravagance if presentee with a full container. So the OP could be seen as helping to save the environment by not having full containers.

They’re being absolutely ridiculous. I’ve worked in hotels and hospitality most of my life, including some very nice ones and they usually have the same sort of set up. Some do have individual bottles of things but a move to be more eco friendly in recent times has led to things being refillable. You honestly can’t please everyone - chances are if you did provide individual tiny bottles someone would complain about the waste of plastic!

I don’t know, I am just guessing that is what some people think might be possible. Then again, more people than you think are gross so who knows. 😂

Those 'poopy fingers' might have touched the door handles, the stair railings, the lift buttons, other items in the supermarket that you also pick up.
In all honesty, I'd rather 'poopy finger' germs on the soap dispenser, just before I'm definitely going to wash my hands than any of the other places.

I suppose it's just the thought of strangers' poopy fingers being on the bottle is rather off-putting.

Neither do I “put my dirty unwashed public toilet hands in my bag” that is. Not sure where you read I did this. In any case don’t worry about it I’m nearly 40 and healthy as a horse so I’m sure I’m ok.

By the same token, would she not pour ketchup from a bottle in a cafe?

I also don't understand the "bar of soap is dirty" thing. You pick up the soap, create a lather, then wash the soap, any germs that might have survived being on the soap and any germs on your hands off. All you have to touch then is the tap to turn it off (unless automatic). If you're left with germs it's from the tap. I appreciate bars of soap can look a bit grim, but I don't really see how they would actually be unhygienic.

Also, immune systems are a thing.

This.
I always find it amusing in public toilets that they have the “no touch” flush, but you still have to draw the bolt and turn the handle to get out of the cubicle.
What’s the point? And you’re going to wash your hands anyway…