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AIBU?

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Is this unhygienic?!

766 replies

loislaneloves · 23/07/2026 07:55

I have an Airbnb on my property. It’s basically a tiny home at the bottom of our large garden with an amazing view. Most people come for the weekend by train and I don’t want people to spend their holiday shopping for stuff like coffee, tea, milk or having to cram suitcases full of toiletries or beach towels so I provide all of those. I also provide a little evening snack (crisps usually) some wine to watch the sun set on the deck with and fruit from the garden and a croissant and jam for breakfast. People love it and I make it quite clear on my ads that these things are provided.
Just got a review from a couple who stayed with us a few days ago. They gave us a good review but took one star off and in her private message to me she said ‘We loved our stay with you but we weren’t very happy that the toiletries are in big shared bottles rather than individual use. This is obviously very unhygienic (we don’t know who has used them!!) so we had to make the trip to buy some for ourselves which was an expense and effort we weren’t expecting’.
To be clear I offer Aesop Shower Gel, Shampoo and Conditioner in the shower and Aesop Hand Wash by the sink in 500ml bottles. They get replaced when empty which is usually about every 10 months
AIBU to think this is not unhygienic?!

OP posts:
Tableforjoan · 23/07/2026 12:56

Make sure you have a photo of your complimentary shower gel in your listing photos.

That way you can weed out the crackpots.

Grammarnut · 23/07/2026 12:55

Bamboozledbylife · 23/07/2026 07:58

Perfectly normal in my book! All of that waste (and cost) if you bought individual's. Maybe include a photo of them in the listing?! Curious as to what makes them unhygienic 🙄

Edited

They are soap, which is the opposite of unhygienic. I sometimes suspect people do not realise this.

Emilesgran · 23/07/2026 12:55

@loislaneloves You have a right to reply, so tell them you avoid using individual sachets for environmental reasons!

They’re being unreasonable in removing a star for your kindness in providing the products in the first place!

Bloozie · 23/07/2026 12:54

loislaneloves · 23/07/2026 08:02

They are pump bottles and they are sort of ‘locked’ into a shelf in the shower like you might see at a hotel.
I travel a lot for work and see this set up in fancy hotels all the time. Can’t remember when I last got those individual little bottles of plastic landfill.

Definitely not unhygienic in this set up. That's a harsh mark down.

Oscillating · 23/07/2026 12:53

Simonjt · 23/07/2026 12:48

My hands are washed regularly, at the moment every hour at the very minimum as my diabetes is currently working over time to irritate me.

Plus the point wasn’t about me having hygeine issues (I don’t), but a poster who felt putting their dirty hands in their bag and all over their belongings after using a public toilet, was cleaner than using soap in a public toilet to wash their hands.

yes, but in that 45 minutes you will have possibly touched your previously dirty bag, handles, your face, walls/doors/tables, other people, cutlery, menus, handrails etc.... then you haven't washed your hands for 45 mins+, then you sling your dirty bag on your back, go to toilet touching more dirty things, wash your hands and then immediately touch door handles, maybe your bag, other people, hand rails etc etc

But you're worried about a soap dispenser pump, and that's a germ too far?? 🤔🤔🤔🤔

blondiepigtails · 23/07/2026 12:48

Bonkers!
ive recently stayed at a very top end expensive hotel and all their toiletries were in big pump bottles. In fact I can’t remember the last time that any hotel I stayed in offered individual small bottles. I often take my own bar soap because I prefer it. Sometimes my own shampoo because I have a sensitive scalp. But nothing to do with germs!
In my own holiday cottage you just get a refillable bottle of Smol hand wash. It’s self catering.

MaidOfSteel · 23/07/2026 12:48

It’s perfectly normal and I’d be delighted to use such lovely luxuries.

Some people are just never bloody happy.

ChaToilLeam · 23/07/2026 12:48

She's a fusspot and completely unreasonable. Hotels, restaurants, all kinds of places have these large refillable toiletry bottles. If you don't like them, or have particular needs, then you take your own.

Simonjt · 23/07/2026 12:48

Oscillating · 23/07/2026 12:44

And to put it on your back you use hands that perhaps haven't been washed for a while.... Then you touch it again immediately making your hands dirty with the same germs.

My hands are washed regularly, at the moment every hour at the very minimum as my diabetes is currently working over time to irritate me.

Plus the point wasn’t about me having hygeine issues (I don’t), but a poster who felt putting their dirty hands in their bag and all over their belongings after using a public toilet, was cleaner than using soap in a public toilet to wash their hands.

LeedsLoiner · 23/07/2026 12:47

One final point, if anyone really is that precious about "germs" wouldn't they bring their own toiletries including shampoo and shower gel?
Does anyone really go on holiday without a "wash bag" ?

hereforthelolz · 23/07/2026 12:47

Another thread on MN to demonstrate just how completely batshit some people are.

Absolutely nothing wrong with it. Most hotels have switched to this because it's more sustainable.

Oscillating · 23/07/2026 12:47

MorningCoffeePlease · 23/07/2026 12:43

Use it. Give the top a quick rinse-off.

You rinse the top of the bottle off? With water?
What good will that do??? 😂😂😂😂

Of you think rinsing a bottle top off with water cleans it enough to kill any lingering germs ... Then you think rinsing hands with water is enough 😂😂😂😂😂😂

What do you do with those ones that are wall mounted? That you can't clean?

HoppingPavlova · 23/07/2026 12:46

That’s ridiculous. We stay in 5 hotels frequently, and over the past few years many have swapped over to the bulk dispenser system. Of course, they promote it as for environmental reasons but obviously it’s financial. Irrespective, it’s what most 5 are moving towards so these people seem odd.

ponyprincess · 23/07/2026 12:45

Sorry if this has been said already but large bottles are much better for sustainability than little individual ones- maybe you can highlight this? I don't see how it is unhygienic- in any public toilet you would have a common soap dispenser, for example. And as PPs said common in hotels for toiletries too.

Oscillating · 23/07/2026 12:44

Simonjt · 23/07/2026 12:37

On my back.

And to put it on your back you use hands that perhaps haven't been washed for a while.... Then you touch it again immediately making your hands dirty with the same germs.

Barryselection · 23/07/2026 12:44

Pretty much all of the best 5 star hotels I have stayed in have big shared bottles of shampoo and conditioner….

LeedsLoiner · 23/07/2026 12:44

Trallers · 23/07/2026 12:37

Just the other day I was watching a video on YouTube/Facebook where someone was conducting an experiment to measure the cleanliness of the hygiene of big refillable bottles of shampoo etc in hotels. The upshot was that they were pretty minging with layers of biofilm build up that harboured lots of bacteria and mould. There was a caveat that while this was present in basically all the hotel refillables, there were 0 records of anyone ever getting ill from refillable toiletries. And yes the bacteria was measurable in the soap itself. The reason it was ok was because you still ended up washing it down the sink alomg with your own bacteria when you used the product.

Maybe she'd seen that?! Perhaps worth reassuring her that youu know hygiene is an issue with refillable, but you always replace when empty and clean between guests so are a little upset to lose a star and would she consider changing her rating?

I hope she never looks up what they find on train/London Underground/aircraft seats !!

MorningCoffeePlease · 23/07/2026 12:43

Oscillating · 23/07/2026 12:35

... So what do you do in every toilet except the ones in your house?

Use it. Give the top a quick rinse-off.

Picklesandfrickles · 23/07/2026 12:43

She is completely unreasonable. Hotels do this including 5* luxury hotels. Cafes, restaurants, work places.

your set up sounds gorgeous

Simonjt · 23/07/2026 12:42

KilkennyCats · 23/07/2026 12:38

So it doesn’t feature in the discussion of how hygienic or otherwise shared bottles of handwashing are?
What am I missing?

I had beem replying to a poster who refuses to touch communal soap dispensers, but is happy to route around in their bag for some soap after using a public toilet. I thought it was odd that someone would be happy to put dirty hands in their bag and all over their belongings in the name of hygiene.

Oscillating · 23/07/2026 12:42

Simonjt · 23/07/2026 12:15

I don’t put my dirty unwashed public toilet hands in my bag. Its also leather, so the exterior gets a regular clean.

No but your hands that haven't perhaps even washed in a couple of hours touched the doors going into the toilet, touched the lock and touched your bag handles when you put the bag down/hang it up/ put in your shoulder (which again is hardly sterile). So it is covered in germs... Then you wash your hands, and touch the bag again....

People worry far too much about germs.

Goldengamer · 23/07/2026 12:41

Sounds wonderful , and she doesn’t have to use your stuff if she doesn’t want to ,I’ve stayed in loads, some provide shampoo etc and some don’t , but have to admit , I don’t thiink I’ve ever stayed in an air b and b with little sample bottles . Hotels yes. She’s a fussy pants . You always get one

ByTheSeas · 23/07/2026 12:41

Oscillating · 23/07/2026 12:35

... So what do you do in every toilet except the ones in your house?

There is a difference though.

When anyone stays in self-catering, the first rule is you want to feel you are the only ones who are there , with no sign of previous occupants, even if they left 3 hours ago!

Staying in a house is a different emotional experience to using outside loos etc.

If you use public loos or any shared spaces, you accept you're there as you're very much in need!

Going back years, self catering didn't provide any toiletries other than loo rolls. Or the fashion then was tiny packets of soap, wrapped in paper, that were changed after each guest.

mydogisthebest · 23/07/2026 12:40

Trallers · 23/07/2026 12:37

Just the other day I was watching a video on YouTube/Facebook where someone was conducting an experiment to measure the cleanliness of the hygiene of big refillable bottles of shampoo etc in hotels. The upshot was that they were pretty minging with layers of biofilm build up that harboured lots of bacteria and mould. There was a caveat that while this was present in basically all the hotel refillables, there were 0 records of anyone ever getting ill from refillable toiletries. And yes the bacteria was measurable in the soap itself. The reason it was ok was because you still ended up washing it down the sink alomg with your own bacteria when you used the product.

Maybe she'd seen that?! Perhaps worth reassuring her that youu know hygiene is an issue with refillable, but you always replace when empty and clean between guests so are a little upset to lose a star and would she consider changing her rating?

Well if she had seen that or just has strange views on what is or is not hygienic then I just don't understand why she doesn't take her own toiletries with her when she goes away.

I almost always take my own (I use smallish travel bottles) but if the accommodation has provided toiletries I will use theirs.

Tableforjoan · 23/07/2026 12:39

As long as they are in the pumps that cannot be opened by other guests which it looks like you do I have no problem with them.

I don’t understand who doesn’t take their own however what if what you have wasn’t what they wanted to use anyway.

I hate the smell of some shower gels and body washes so I always take my own but if I like yours I’ll use it otherwise I’m prepared anyway. Plus tiny individual bottles are useless one wash at best if you are lucky.