Is this unhygienic?!

What do you think the odds of them still being there at the end of the stay are?

Hope you have an alcohol licence if your leaving alcohol.

I have stayed in many AirBnbs where there has been no soap etc at all. If I'd come to yours I'd have been delighted! It sounds a lovely property and I am sure the other reviews and photos speak for themselves. Sadly, despite all your efforts there are always going to be one or two who find fault. Continue what you are doing and try not to let it bother you. I have seen exactly the same set up in hotels so can't see any problem myself. If they are that fussy then they should bring their own!

Having spent a summer working in a hotel, if it's not bolted to the floor people will try and take it.

To quote the much missed Sean Lock "that's a challenging wank!" 😀

Can see both sides to this! If they are in “locked” pump containers then no problem but if they were in standard bottles like we have at home, I would be worried in case someone had put something in it! I always take my own regardless but I am quite happy to use ones with the pump if the customer can’t open them! Personally wouldn’t stress over her comments!

The OP should not have to do this to pander to strange people. Good chance too that some people would steal the travel bottles so she would be forever buying new ones.

You may see their point but by far the majority on this thread do not and, as I and a few others have said, if you feel that way take your own toiletries.

So all the people saying they wouldn’t use because other people have, do you not use the soap dispensers in public toilets either? The product inside hasn’t been used, then put back for goodness sake 🤣

They would get taken home though.

Me too. Most high-end hotels do this now. I am sure they have to to satisfy certain environmental credentials. Your Airbnb sounds amazing!

It's soap. It is antiseptic. No germs. It kills them. That's the point of soap.

Ive just come back from a stay at an upmarket hotel. The shampoo/Conditioner/Body wash were all in pump containers that were attached to the wall in the shower.
I wouldn't worry too much about her review, some people like complain for the sake of it! Your place sounds lovely 😍

Me too. And some guests may prefer the large bottles on environmental grounds..

Good idea

There are suggestions that topping up toiletries ( and not washing out the container in between top ups) can lead to contamination and a buildup up of bioforms and mould. - so I guess this might me the suggestion it is ‘ unhygienic’ can’t say it would bother me but that being said I always bring my own toiletries to airbnb but would have happily used the supplied Aesop instead of my own.

I see this as absolute nonsense.
It’s incredibly bad for the environment to have hundreds of little plastic bottles, so that’s a bonus on your side!

Another example of how the world has gone mad!!!

I use Airbnb a lot and wouldn’t think twice about using toiletries. I might take my own shampoo but only cos I have a personal preference.

Likewise I would use the tea bags etc, even if they were in a box.

Does the daft bat expect the toilet to be individually wrapped too?!?

Yes she is being fussy. You could word it as they can bring their own or there will be toiletries on offer should you need.

I like my hygiene and this wouldn't bother me at all. The less plastic wasted the better.

All the little plastic bottles, it is so wasteful. And you're providing a nice brand not something super cheap. I get the little plastic bottles of pricey stuff are a perk at high end places, but even those are starting to go away.

To avoid this I would buy tiny bottles (travel one) and I would fill them for every guest :)

You are very kind to do this and I think that it how it should be done, however I can see their point. x

I hate the little toiletry bottle. There is never enough in them for me. They fall over in the shower, the lids are all over the place. Your big high quality bottles sound ideal. Also less plastic wastage.

I don't really get how the client is saying they are unhygenic is it because of other people touching them ? This could be sais of any surface surely.

People need to manage their expectations!

That's kettles 🤣

Drunk people pee or men do you know what in them they think it's funny. My friend who works in hospitality told me it happens all the time.

Same as BoTree, Churchill and Intercontinental. All big bottles.

Tell her you don’t support single use plastic and so a refillable bottle is better for the environment. I used to think the same that individual bottles are better than shared but it’s so common to see even five star hotels going down the refillable route.

you could even add something about sustainability in your listing to show it’s actually a positive thing!