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AIBU?

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Is this unhygienic?!

766 replies

loislaneloves · 23/07/2026 07:55

I have an Airbnb on my property. It’s basically a tiny home at the bottom of our large garden with an amazing view. Most people come for the weekend by train and I don’t want people to spend their holiday shopping for stuff like coffee, tea, milk or having to cram suitcases full of toiletries or beach towels so I provide all of those. I also provide a little evening snack (crisps usually) some wine to watch the sun set on the deck with and fruit from the garden and a croissant and jam for breakfast. People love it and I make it quite clear on my ads that these things are provided.
Just got a review from a couple who stayed with us a few days ago. They gave us a good review but took one star off and in her private message to me she said ‘We loved our stay with you but we weren’t very happy that the toiletries are in big shared bottles rather than individual use. This is obviously very unhygienic (we don’t know who has used them!!) so we had to make the trip to buy some for ourselves which was an expense and effort we weren’t expecting’.
To be clear I offer Aesop Shower Gel, Shampoo and Conditioner in the shower and Aesop Hand Wash by the sink in 500ml bottles. They get replaced when empty which is usually about every 10 months
AIBU to think this is not unhygienic?!

OP posts:
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Switchnow · 28/07/2026 17:49

milveycrohn · 27/07/2026 22:09

I remarked before that I understand this was an EU directive re it being wasteful to use the small indiviual bottles. (and although we are not technically in the EU, we still follow stuff like this).
And frankly, no matter how many times I told my DH we did not need any more of these free toiletries, he always took them back with us. We still have loads of unopened bottles in a box in our bathroom. I thought I giving them to a foodbank, but I don't thik they take them.
Personally, I have not heard of communal soap being tampered with, but I usually take my own toiletires when I go away. (as does my DH. He just can't resist the little bottles).
However, there are many occassions when I will use a public washroom, (in a pub, cafe or station), and they all have large communal soap dispensers. I have generally used these without any mishap, so far.

Many food banks will accept donated (unopened) toiletries. If not there may be a hygiene bank or a domestic abuse or refugee charity near you that will.

BrickBiscuit · 28/07/2026 14:08

MargoLivebetter · 27/07/2026 15:08

Whhhhhhaaaaaaaaaaaaaaaaaaaat? I have never heard of soap being tampered with. What are these stories? Where are they happening? I could just about think of stupid school kids messing with soap at school, but are we really thinking that it is a regularly occurring issue for adults to go around tampering with soap? Surely, if they were of a sufficiently evil mindset, they'd find something more rewarding and discriminate than introducing an external fluid to soap?

@MargoLivebetter
@minipie
There is a least one such story on this very thread.

milveycrohn · 27/07/2026 22:09

I remarked before that I understand this was an EU directive re it being wasteful to use the small indiviual bottles. (and although we are not technically in the EU, we still follow stuff like this).
And frankly, no matter how many times I told my DH we did not need any more of these free toiletries, he always took them back with us. We still have loads of unopened bottles in a box in our bathroom. I thought I giving them to a foodbank, but I don't thik they take them.
Personally, I have not heard of communal soap being tampered with, but I usually take my own toiletires when I go away. (as does my DH. He just can't resist the little bottles).
However, there are many occassions when I will use a public washroom, (in a pub, cafe or station), and they all have large communal soap dispensers. I have generally used these without any mishap, so far.

Shopsrshut23 · 27/07/2026 18:27

The last one I went to with my friends, we all liked the brand so much we all went out and bought our own when we got home 😀

I wouldn't bat an eyelid. I guess if you're a germophobe you need to be taking your own toiletries anyway. I wouldn't change anything OP.

RoyGary · 27/07/2026 18:13

Oscillating · 27/07/2026 15:24

So.... You don't wash your hands after the loo then??

Of course I wash my hands after the toilet. Do you not wash yours? People who don't are frankly disgusting.

Andshesoffatatrot · 27/07/2026 16:15

Cara707 · 26/07/2026 15:01

My reasoning is this: the bottles will be covered in faecal bacteria from toilet trips and showers (you'd be surprised where you can find ecoli in bathrooms). Then most people do not wash properly after squirting hand-wash on their hands (think the Covid 20-40 seconds) so there is a risk from handling these things. It's a small risk but viruses like Heptatitis A, Norovirus, as well as some bacterial infections spread in this way.

Just coz you make it sound like science, doesn’t make your take any less mental. As long as YOU wash your hands properly, job done.

People are nuts about germs and often when it’s not relevant.

Oscillating · 27/07/2026 15:24

RoyGary · 27/07/2026 11:42

Never use communal soaps with easily removable lids. Heard to many story's of old. About the things done to that type of bottle.

So.... You don't wash your hands after the loo then??

MargoLivebetter · 27/07/2026 15:08

RoyGary · 27/07/2026 11:42

Never use communal soaps with easily removable lids. Heard to many story's of old. About the things done to that type of bottle.

Whhhhhhaaaaaaaaaaaaaaaaaaaat? I have never heard of soap being tampered with. What are these stories? Where are they happening? I could just about think of stupid school kids messing with soap at school, but are we really thinking that it is a regularly occurring issue for adults to go around tampering with soap? Surely, if they were of a sufficiently evil mindset, they'd find something more rewarding and discriminate than introducing an external fluid to soap?

RoyGary · 27/07/2026 14:26

minipie · 27/07/2026 12:38

What stories are these? As I haven’t heard any of them.

And surely tampering by a guest in an air bnb is pretty unlikely. I can see it might be a risk (albeit a small one) for bottles in, say, a communal shower in a public swimming pool or gym.

External fluids or substances being introduced.

MrsShawnHatosy · 27/07/2026 14:17

MasterBeth · 25/07/2026 20:10

When you use a shared cleaning product, you press the pump button with one hand, get the clean soapy stuff in your other hand, rub your hands together to clean them and use the lather to clean yourself.

Maybe stop licking the bottle.

Exactly. If you wash your hands properly, why does it matter what's on the bottle?

minipie · 27/07/2026 12:38

RoyGary · 27/07/2026 11:42

Never use communal soaps with easily removable lids. Heard to many story's of old. About the things done to that type of bottle.

What stories are these? As I haven’t heard any of them.

And surely tampering by a guest in an air bnb is pretty unlikely. I can see it might be a risk (albeit a small one) for bottles in, say, a communal shower in a public swimming pool or gym.

BrickBiscuit · 27/07/2026 11:45

RoyGary · 27/07/2026 11:42

Never use communal soaps with easily removable lids. Heard to many story's of old. About the things done to that type of bottle.

I'm beginning to think you have a point, reading the above. I would only feel safe using tamper-resistant bottles (as PPs describe above), though even then the staff have access ...

RoyGary · 27/07/2026 11:42

Never use communal soaps with easily removable lids. Heard to many story's of old. About the things done to that type of bottle.

Oscillating · 26/07/2026 16:58

Cara707 · 26/07/2026 15:01

My reasoning is this: the bottles will be covered in faecal bacteria from toilet trips and showers (you'd be surprised where you can find ecoli in bathrooms). Then most people do not wash properly after squirting hand-wash on their hands (think the Covid 20-40 seconds) so there is a risk from handling these things. It's a small risk but viruses like Heptatitis A, Norovirus, as well as some bacterial infections spread in this way.

...but presumably you wash your hands properly?

Tabarnak · 26/07/2026 15:08

Cara707 · 26/07/2026 15:01

My reasoning is this: the bottles will be covered in faecal bacteria from toilet trips and showers (you'd be surprised where you can find ecoli in bathrooms). Then most people do not wash properly after squirting hand-wash on their hands (think the Covid 20-40 seconds) so there is a risk from handling these things. It's a small risk but viruses like Heptatitis A, Norovirus, as well as some bacterial infections spread in this way.

Well surely you wash your own hands properly after risking the pump action bottle? Just as you do in toilets in restaurants, cinemas etc?

Cara707 · 26/07/2026 15:01

My reasoning is this: the bottles will be covered in faecal bacteria from toilet trips and showers (you'd be surprised where you can find ecoli in bathrooms). Then most people do not wash properly after squirting hand-wash on their hands (think the Covid 20-40 seconds) so there is a risk from handling these things. It's a small risk but viruses like Heptatitis A, Norovirus, as well as some bacterial infections spread in this way.

Cara707 · 26/07/2026 14:52

That sounds lovely in general OP!

I wouldn't personally use the products and would find it unhygienic but I wouldn't knock a star off as I'd just use my own. At least she didn't state 'unhygienic in the reviews!

Switchnow · 26/07/2026 14:22

Yaya147 · 25/07/2026 16:53

Hey there, I understand your intwntions and this is not a criticism. From professional experience, towels, wash scrubs etc are not to be shared and the stigma is assigned to addicts however; can you hand on heatt say that the shared containers are wiped down and disinfected after every single use? Light switches, door handles etc. Covid is an easy example however Hepatitis is easily transmitted via such things. So either the complainant was OCD or had another concern yet did not clarify. All said and done I have seen sooo so many people who do not wash their hands after bathroom use or wash with water soap/no soap yet actively contaminate areas out of laziness with the attitude "that's what they get paid for" hope you understand and don't take offence. Simply another perspective. Much love!

I don’t understand what you’re trying to say about addicts? And light switches, handles etc are equally likely to be contaminated whether the host provides shower gel or not. Most of us would expect at least hand soap to be provided in a rented or communal space, hotel or Airbnb, public or restaurant toilet - what’s the difference in terms of cleaning the actual bottle?

indigox · 26/07/2026 13:36

Yaya147 · 25/07/2026 16:53

Hey there, I understand your intwntions and this is not a criticism. From professional experience, towels, wash scrubs etc are not to be shared and the stigma is assigned to addicts however; can you hand on heatt say that the shared containers are wiped down and disinfected after every single use? Light switches, door handles etc. Covid is an easy example however Hepatitis is easily transmitted via such things. So either the complainant was OCD or had another concern yet did not clarify. All said and done I have seen sooo so many people who do not wash their hands after bathroom use or wash with water soap/no soap yet actively contaminate areas out of laziness with the attitude "that's what they get paid for" hope you understand and don't take offence. Simply another perspective. Much love!

If they have (not was) OCD they'd take their own toiletries, it's a mental health condition not a label.

Single use toiletries are being phased out, banned in some places so I wouldn't worry about it, refillables will be the norm everywhere soon enough.

JuneJuneHannah · 26/07/2026 13:33

What is she worried about? Someone spunking in them or something?

If it’s just actually touching them to use them then how is it any different from touching anything eg shower controls or fridge door?

Blingismything · 26/07/2026 11:32

I’ve been to Air BnBs that offered this, but always by car so had my own supplies, don’t see a problem with it at all. Not unhygienic in my opinion.

rwalker · 26/07/2026 10:28

i suppose the logic is it could of been tampered with or filled with anything
this outlook is extreme bordering paranoia
but if that’s how they feel that’s how they feel
but it’s unreasonable to mark you down as if this is the norm

MasterBeth · 26/07/2026 10:24

Rubyupbeat · 26/07/2026 10:11

I must admit, I couldn't use those bottles and I don't, but I have no reasonable explanation for it.
But I definitely would not lose a star and I wouldn't say anything.

Yeah, you could use those bottles. You choose not to.

MasterBeth · 26/07/2026 10:23

Yaya147 · 25/07/2026 20:22

They are not all pumps and secondly the inane comment of licking the bottle is something believe it or not some addicts tend to do, Covid was crazy for hand gel. Guess you speak from experience. Nothing dramatic in what I said, simple science and women can be the worst for lacking in personal hygiene e.g. not washing hands after using the bathroom, touching hand soap dispensers, door handles, playing with period then touching tv remotes etc. Excuse the pun but get a grip! Dont like the comment, say less and stay dirty then imagine who makes your food...

Edited

None of what you say negates the fact the soap comes out of the bottles which cleans your hands as you use the product. Therefore any "danger" from someone else having previously touched the bottle is immediately washed away.

And if women are wiping their period blood all over the TV remote, the fact someone else has used the hand wash before you is irrelevant.

smallsilvercloud · 26/07/2026 10:23

No not unhygienic it’s in a pump, also I wouldn’t expect to like or want to use complimentary toiletries, I always take my own. I don’t think it’s necessary to splash out on high end either as you’ve found, people don’t appreciate it.