To ask why people think it’s okay to abuse NHS staff?

I think you’re viewing this the wrong way. People don’t think it’s “ok” as such- when you walk past someone getting arrested telling the police to fuck off im sure your first thought isn’t “why do they think it’s ok to tell the police to fuck off?”

its sadly a small part of a public facing role. In the nhs you’re dealing with people who are frustrated by the bureaucracy and errors, often struggling to navigate a complex and unfamiliar system, and often unwell and stressed to boot.

It isn't acceptable at all. No excuses.

However after spending 4h waiting in A&E for my daughter to be seen, I truly wish we could move away from the "envy of the world" system that's actually pretty shit for many using it. I think most people would rather pay a little more towards an insurance model that still protected the poorest.

Sorry to hear you have had that experience.

Some people are just horrible, and you are unfortunately just in the wrong place at the wrong time.

I was chatting to a worker in the supermarket a few weeks ago, and they said they are regularly abused to their face by customers.

It’s extraordinary really. I suspect part of the issue is lack of consequences for doing so - if they suddenly couldn’t use NHS services or were banned from the shop, they’d probably behave themselves.

nhs Doesn’t give you any special status

the general public are like this with anyone customer facing there just rude and entitled