AIBU to be annoyed my daughter’s party package changed last minute?

I just don’t understand why you posted. Surely you knew every was going to say ‘you can’t pay the price you were quoted when you didn’t receive what you were quoted for’?

so why are you here?

It seems like you are arguing against posters who are supporting you to get some discount and who agree YANBU

What are they providing now? A party is not much without a cake! Have you missed an email, in spam perhaps, that advised you of this earlier?

“I don’t want the day to be tainted”
by any confrontation with them (and they moved your party time too and promised you a part refund and didn’t honour it and still paid!) but you’ll spend the day with the voices of mumsnetters ringing in your ears about what a pussy you are…

I would deduct £50 off the final payment as well. A cake and party bags are pretty essential parts of a party! (Or ask for £50 refund if already paid), especially as you said they’re still advertising these on the website.

But you haven’t even asked?! Never mind forced them.
i genuinely can’t imagine ever being this passive and mousey 🙈

It’s annoyed you enough to post on here but not to make a complaint to them?

You can get decent large cakes from M&S to be fair, I’d do that and show them the receipt to deduct that amount from the bill.

Did you have written confirmation of what was included in your booking? Surely you should be getting a discount/money off? They are ripping you off and may continue doing it to others.

I also don’t really want the day tainted

That ship has sailed. The fact that you have created a post about it means that the situation has affected you and your view on the place. When you look back at photos of candles being blown you will again remember the last minute dash for a cake.

Be a role model to your DD. One of these things is assertiveness and politely negotiating the final price given the change of terms not communicated to you in advance.

Depending on numbers, surely they're getting away with at least £50 of your money now and you having the hassle of rushing around. You could have bought party bag tat far cheaper online than in Tesco too.
They won't cancel your party. Go in and pay the bill today (no embarrassed on the day) and ask to speak to the owner.

I agree, they should honour the package you paid fir, unless T and c have said they can change the package, but no cake or party bags is quite significant, Emaiil them after the party if not before.

To avoid any further awkwardness I would suck it up and get a cake so your child gets a party. But after if you have emails saying what is included etc I would be looking for a refund for the cost of the cake at least and taking about breach of contract and going to court. Also make sure you leave a review on every site possible so others can avoid being treated the same. Not fair of them to change with such little notice

Check the fine print if any. Sometimes they will say something about changes in their t&c section. A cake and party bags is quite a cost hit to endure though so there should definitely be some sort of compensation/refund.

Surely a customer is more "difficult" saying nothing, nodding and grinning politely and thanking them for a lovely party then writing a bad review - rather than discussing it, complaining in a polite but constructive way and giving them an opportunity to right things?
There is obviously a world of difference between communicating dissatisfaction and causing a scene, and i would definitely be bringing it up before the day of the party to avoid any awkwardness when it comes to the rest of the money being due.

I don't know why people struggle so much to stick up for themselves. This is like the post someone wrote on mumsnet earlier about a family using their private pool rather than just approaching the hotel staff and getting them to deal with it!

Definitely screenshot it.
Then give an honest review of their false advertising.

Have you even asked if they’ll discount you the cost of the cake? That doesn’t need to be an argument or confrontational in tone. It’s a fair question.

As PP have said, be polite but firm and take the cost of the cake off the final payment. They need you to be happy as word of mouth is extremely important for a small business! And customers tell far more people about bad service than good (think I read ratio of 10:1 somewhere)

Yes, always two cakes. One already cut up and a spare for any extras on the day 👍🏼👍🏼

I like a 'Ms Molly's' from Tesco with a plastic character stuck on the top. Child keeps the figure, I don't have to bake... everyone's happy.

Not a comment on how badly treated you’ve been but a cake “ top tip”
also unsure re age of child. But you can’t see past a Colin caterpillar. Buy two. Cut one up in advance. Wrap up individual slices and place in party bag in advance.