People looking round our hotel room?

THIS. It hadn't occurred to me, but it would've been very easy to hide a camera or something.

You deserve a full refund.

Cleaners are most likely to have sticky fingers because they get paid less and have less to lose if caught, an area manager potentially on the way up through the organisation is unlikely to get caught up in illegal activity or want to excuse dodgy activity?

I'm back. A senior manager was there to speak to us, someone above this morning's guy. Very apologetic.

Their story is that a couple came in without an appointment to see about a wedding. One of the reception staff agreed to show them round the public areas. As they were walking along our corridor the cleaner was just finishing up in our room and they asked if they could have a quick look. They then walked right past the staff member showing them around and walked right into the room. She was shocked and wasn't very forceful in asking them to leave. Then just at that minute we came back.

All of that makes sense to us. The cleaner was indeed in the corridor. Our corridor was on the way to the wedding function space. The girl did look very young and totally our of her depth, the couple were entitled knobs.

The manager wasn't able to explain why we were told it was standard. He said it's absolutely not standard.

He said he has spoken to all the staff involved.

He has offered us one free night and no charge for breakfasts and has left a bottle of champagne and a box of chocolates in our room.

All of the staff here seem very young. We actually commented on it when we checked in that the reception staff looked like they should still be in school and we must be getting old. This morning's manager looked about 25. This afternoon's one looked like a proper grown up.

Anyway, we're happy enough I guess. I don't think they're a crime syndicate or anything, just surprisingly young and inexperienced staff for such a nice hotel.

We're going to drink our champagne now. We've got an early dinner booked then a table in a pub to watch the football. Free breakfast in the morning then heading home.

Dh is now worried that the staff will all be sacked. But I'm not going to worry about that. I'm just going to enjoy my champagne.

We'll chew over what kind of public review we might leave. We'll certainly put something in writing to the hotel I think.

The thing that upset me the most actually was that we thought our room was great. Nicer than anything we've ever stayed in before. And that horrible man strolled out of it saying it felt a bit small and were all the rooms that size?

Hey ho. He might be rich but he's also horrible.

That’s the staff. Not randoms who the hotel doesn’t have the personal details of.

No not a chance would I let someone go in a room when I was staying in it. Kick up a massive fuss tell them they’ve violated your privacy and demand a free stay…

I was going to say similar. I think by default if you're not there, that's when they'll
come in to clean; if you don't want them to, you put the DND sign up.

Oh I'm glad other people would be unhappy. We're having breakfast then I'm going to speak to reception about it again and ask them not to let people in.

It's not the bridal suite, just a normal room. They didn't ask. I might have said ok if they had asked and just looked in the room. But what was the man doing opening the wardrobe?

Fuck! That’s a MASSIVE security breach. How dare they? Obviously anything could have been stolen, but also what if they have hidden cameras or trackers? Be very careful about using WiFi or Bluetooth in this room. I wouldn’t do any banking, that’s for sure.

Staying in a lovely 5* hotel for 2 nights. Total treat, it's lovely.

Yesterday we went out for the day. Came back around 3pm and there were hotel staff in our room showing people around. They wanted to book the place for a wedding. They were right in the room, the woman was in the bathroom looking around. The man had opened the wardrobe.

I asked them immediately to leave and they did but they took their time about it, actually standing by the door commenting on how the room was a bit small. I nearly had to push them out and close the door.

We spoke to the reception staff later and they said it's common to let people look around occupied hotel rooms.

Really? Is this common? Right in the room opening wardrobes, not just putting their heads round the door for a quick look?

We got offered a free drink to compensate.

It's still bugging me this morning. I want to go to reception and make clear to them that no-one is to go in our room. Dh says I'm making a fuss. Cleaners go in there every day so this is no different.

I'm interested to hear if this is indeed normal and I'm over-reacting by being bothered by it?

I'll be wondering all day if someone is looking round our bedroom.

Cleaners are most likely to have sticky fingers because they get paid less and have less to lose if caught, an area manager potentially on the way up through the organisation is unlikely to get caught up in illegal activity or want to excuse dodgy activity?

I’d call them, complaining your ring is missing off the bedside table and let them know you’ll be making a police report.

WTF! If they’re going to let people explore booked rooms, then at the very least they should gain consent.

Not right at all.

Most hotels I’ve stayed in service the rooms daily, unless you’ve left the DND sign on. In my experience it’s only the cheap ones (Travelodge etc) that don’t

Most hotels I’ve stayed in service the rooms daily, unless you’ve left the DND sign on. In my experience it’s only the cheap ones (Travelodge etc) that don’t

I've spoken to a different manager on my way up from breakfast who looked horrified that this has happened. Promised me it's not standard and has promised that he'll investigate and speak to us when we get back. Has assured us that no-one will be in our room today

I wonder if he truly was "horrified" or putting a good face on what he knows perfectly well they do in order to avoid you taking this further

A wedding at a 5* place will be very expensive, and the money's probably driving this. To put it bluntly you're spending on a few nights whereas they're paying ££££, so good luck with that