People looking round our hotel room?

There were 2 of them and 1 staff. Also, it's possible staff is complicit.

It's really a good thing OP came back when she did and took this higher than the first employee. I would let corporate know, they have a big security problem there.

I wouldn't worry about theft because the hotel staff was with them. It's more a question of my privacy. I'd be furious if, for example, I had some underwear on the floor or on a chair or they walked in to the room and could hear me in the toilet.

Wow, I would find that so upsetting. I would worry about my things being stolen, with random people being allowed into the room like that. And even if nothing was stolen, I would see it as a massive breach of my privacy.

Cmon. Nothing was nicked and a member of staff was there, howver young.

blimey people have imaginations on here. Sometimes it really is just what it says on the tin.

Also a good point. What if they showed round a potential wedding client and the room they went into had underwear strewn around/sex toys out/old takeaway cartons with flies buzzing around them?

If it’s an expensive 5* hotel I might imagine designer clothes and bags in the wardrobe, expensive toiletries and make up in the bathroom, perhaps if I’m lucky some jewellery or money or a purse that the resident forgot to lock up. I can’t imagine a legitimate couple wanting to look at wedding venues rocking up without an appointment and then shoving their way around where they aren’t invited. I’m sure they were rude and entitled but confidence criminals will be. I am not saying the hotel are in on it at all but I wouldn’t be surprised if this isn’t a common scam that the hotels hush up because it’s terrible for business.

Well, she was busy noseying around the bathroom too.

Anyone sparing a thought for the poor woman about to marry the arrogant arse who barged past the staff and waltzed into someone elses room, looked in all their cupboards before declaring the room is shit and leaving...

Charming

I'm back. A senior manager was there to speak to us, someone above this morning's guy. Very apologetic.

Their story is that a couple came in without an appointment to see about a wedding. One of the reception staff agreed to show them round the public areas. As they were walking along our corridor the cleaner was just finishing up in our room and they asked if they could have a quick look. They then walked right past the staff member showing them around and walked right into the room. She was shocked and wasn't very forceful in asking them to leave. Then just at that minute we came back.

All of that makes sense to us. The cleaner was indeed in the corridor. Our corridor was on the way to the wedding function space. The girl did look very young and totally our of her depth, the couple were entitled knobs.

The manager wasn't able to explain why we were told it was standard. He said it's absolutely not standard.

He said he has spoken to all the staff involved.

He has offered us one free night and no charge for breakfasts and has left a bottle of champagne and a box of chocolates in our room.

All of the staff here seem very young. We actually commented on it when we checked in that the reception staff looked like they should still be in school and we must be getting old. This morning's manager looked about 25. This afternoon's one looked like a proper grown up.

Anyway, we're happy enough I guess. I don't think they're a crime syndicate or anything, just surprisingly young and inexperienced staff for such a nice hotel.

We're going to drink our champagne now. We've got an early dinner booked then a table in a pub to watch the football. Free breakfast in the morning then heading home.

Dh is now worried that the staff will all be sacked. But I'm not going to worry about that. I'm just going to enjoy my champagne.

We'll chew over what kind of public review we might leave. We'll certainly put something in writing to the hotel I think.

The thing that upset me the most actually was that we thought our room was great. Nicer than anything we've ever stayed in before. And that horrible man strolled out of it saying it felt a bit small and were all the rooms that size?

Hey ho. He might be rich but he's also horrible.

Cleaner shouldn"t have been in your room though if you were not checking out and did not request a room clean? Put the Do Not Disturb sign up next time, maybe the cleaner thought you had vacated?

I'm back. A senior manager was there to speak to us, someone above this morning's guy. Very apologetic.

Their story is that a couple came in without an appointment to see about a wedding. One of the reception staff agreed to show them round the public areas. As they were walking along our corridor the cleaner was just finishing up in our room and they asked if they could have a quick look. They then walked right past the staff member showing them around and walked right into the room. She was shocked and wasn't very forceful in asking them to leave. Then just at that minute we came back.

All of that makes sense to us. The cleaner was indeed in the corridor. Our corridor was on the way to the wedding function space. The girl did look very young and totally our of her depth, the couple were entitled knobs.

The manager wasn't able to explain why we were told it was standard. He said it's absolutely not standard.

He said he has spoken to all the staff involved.

He has offered us one free night and no charge for breakfasts and has left a bottle of champagne and a box of chocolates in our room.

All of the staff here seem very young. We actually commented on it when we checked in that the reception staff looked like they should still be in school and we must be getting old. This morning's manager looked about 25. This afternoon's one looked like a proper grown up.

Anyway, we're happy enough I guess. I don't think they're a crime syndicate or anything, just surprisingly young and inexperienced staff for such a nice hotel.

We're going to drink our champagne now. We've got an early dinner booked then a table in a pub to watch the football. Free breakfast in the morning then heading home.

Dh is now worried that the staff will all be sacked. But I'm not going to worry about that. I'm just going to enjoy my champagne.

We'll chew over what kind of public review we might leave. We'll certainly put something in writing to the hotel I think.

The thing that upset me the most actually was that we thought our room was great. Nicer than anything we've ever stayed in before. And that horrible man strolled out of it saying it felt a bit small and were all the rooms that size?

Hey ho. He might be rich but he's also horrible.