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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

People looking round our hotel room?

361 replies

Randomchat · 15/07/2026 09:05

Staying in a lovely 5* hotel for 2 nights. Total treat, it's lovely.

Yesterday we went out for the day. Came back around 3pm and there were hotel staff in our room showing people around. They wanted to book the place for a wedding. They were right in the room, the woman was in the bathroom looking around. The man had opened the wardrobe.

I asked them immediately to leave and they did but they took their time about it, actually standing by the door commenting on how the room was a bit small. I nearly had to push them out and close the door.

We spoke to the reception staff later and they said it's common to let people look around occupied hotel rooms.

Really? Is this common? Right in the room opening wardrobes, not just putting their heads round the door for a quick look?

We got offered a free drink to compensate.

It's still bugging me this morning. I want to go to reception and make clear to them that no-one is to go in our room. Dh says I'm making a fuss. Cleaners go in there every day so this is no different.

I'm interested to hear if this is indeed normal and I'm over-reacting by being bothered by it?

I'll be wondering all day if someone is looking round our bedroom.

OP posts:
Randomchat · 15/07/2026 09:23

It's like a long thin room with the wardrobe at the far end so he was properly inside the room. And the woman was inside the bathroom, not just putting her head quickly round the door.

Anyway, I need to stop brooding about it and enjoy the rest of our stay. We don't go away often and this hotel is way nicer than our usual standard so I need to enjoy it.

OP posts:
Sunshineandgrapefruit · 15/07/2026 09:23

Which hotel?

B1anche · 15/07/2026 09:22

I would leave reviews mentioning this, and naming/shaming on every social media platform.

Totally unacceptable to show people an occupied room without the occupiers permission.

MermaidMummy06 · 15/07/2026 09:22

I'd be making a formal complaint as you've booked that space for your own use. Also if anything is missing or disturbed the hotel will be liable, and I'll be leaving a negative review. I'd not ever stay there if I was aware. How disgusting! They could touch/open your toiletries or personal belongings.

Randomchat · 15/07/2026 09:21

Oh I'm glad other people would be unhappy. We're having breakfast then I'm going to speak to reception about it again and ask them not to let people in.

It's not the bridal suite, just a normal room. They didn't ask. I might have said ok if they had asked and just looked in the room. But what was the man doing opening the wardrobe?

OP posts:
Shortbreadel · 15/07/2026 09:18

It's an invasion of your right to privacy, surely?

Ilovemyfam · 15/07/2026 09:18

Absolutely not standard practice. Complete security compromise. It would be helpful to future guests to write an honest review - I really would want to know to avoid the hotel. A couple of drinks wouldn’t make me feel that it is ok.

Im really cross on your behalf.

didntlikeanyofthesuggestions · 15/07/2026 09:16

Seems reasonable enough to me. No way I'd get married somewhere without checking what's in the wardrobe. What if it leads to Narnia and half your guests disappear?

PaigeMac · 15/07/2026 09:14

I’d be furious.
I mean if you were staying in a specific room ie the bridal suite, and they had checked with you first maybe but in this instance no bloody way!
Is it a chain? Can you go further up to complain such as Head Office?

Whyherewego · 15/07/2026 09:12

Absolutely not a standard practice. This would also represent a security risk eg if there was some jewellery out that could be easily swiped without anyone noticing. Not to mention what if you had been in the shower or just flopped naked on the bed. Absolutely unacceptable IMHO for a high end resort

Malasana · 15/07/2026 09:10

I’d be really cross. What if something went missing? I understand housekeeping and maintenance having to go in but that should be it. I’d complain. If they don’t respond well and assure you that it won’t happen again, it’d be in the review if I was you.
Theres no reason at all for anyone opening the wardrobe. It’s not on.

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