People looking round our hotel room?

I wouldn’t book a wedding somewhere that allows random people to view occupied rooms either…

Make this clear in your public reviews on google and trip advisor. I know it should not happen, but it did. And worse - rather than apologising, the hotel's fist response was to tell you that you are wrong and to just put up with it.

How on earth any staff member thoughtany of that was in any way acceptable is baffling.

I'd be tempted to tell reception that your oh so expensive necklace that was on the side in your bathroom is missing.

I've spoken to a different manager on my way up from breakfast who looked horrified that this has happened. Promised me it's not standard and has promised that he'll investigate and speak to us when we get back. Has assured us that no-one will be in our room today

I wonder if he truly was "horrified" or putting a good face on what he knows perfectly well they do in order to avoid you taking this further

A wedding at a 5* place will be very expensive, and the money's probably driving this. To put it bluntly you're spending on a few nights whereas they're paying ££££, so good luck with that

Need a rolleye emoji here.
Or "joke passing over head" one.

When we were on our honeymoon at a nice upmarket ecostyle resort, we came back to our room after the morning out and found about four mugs/water cups left dirty in the empty dishwasher. We hadn't used them, they clearly had been used for coffee/juice which we didn't drink. I rang reception and found out that the staff had had a mini meeting in our room while we were out! God knows why!

I was so cross, I complained and we got dinner comped but were specifically told that we were not to leave a review about it. Left such a bad taste

‘Minimal stuff’ could include confidential papers for an important business deal that if leaked could have implications costing millions of pounds (all it might take is a mention of a business the ‘visitor’ recognises). Or a bracelet the occupier has left whilst going for a swim getting pocketed. Or medication that not only reveals an illness you don’t want widely known but also has your name on the prescription label…

Though even if you had locked everything up in your suitcase and left the room pristine as you popped out for a walk you have still paid for private use of the room!

It's not pathetic at all, you've obviously planned and paid more than usual for a special treat and its been spoilt by this to an extent. Well done for sticking to your guns; have a lovely day out! Update us later 😊

If ever I stay in a hotel again, I'll be checking their 'policy'. Nothing is sacred these days.

Absurd. I'm intrigued to know how they'll compensate you for this.

I think you deserve to have your money refunded. This is disgraceful. I don't think it is their standard practice, they've just quoted this out of thin air. Complain to CEO office; that usually gets best results. You've been very calm. I'd have gone ballistic.

Well done for not just accepting it. That's totally beyond what is acceptable, even if it was a Premier Inn.

Most people keep valuables, and often very private items inside their hotel rooms while they are out for the day. Nobody other than a cleaner or essential maintenance should be entering that room. I'm interested to see what the manager responds with.

Fuck! That’s a MASSIVE security breach. How dare they? Obviously anything could have been stolen, but also what if they have hidden cameras or trackers? Be very careful about using WiFi or Bluetooth in this room. I wouldn’t do any banking, that’s for sure.

If that manager has any sense he'll comp you a free 2x night stay, to ensure good customer service and feedback.

I find it very odd that a person would even contemplate going into an occupied room to see if it met their requirements. Could be accused of all sorts, not to mention the sheer brazenness of doing such a thing. But the bottom line is with the hotel.

I'd look for a refund for that day's stay at the very least.

100% refund,nothing less

The hotel AND the visitor taking bloody liberties there!

So glad that the other manager was horrified and has said it’s not usual. Bloody outrageous!! Surely this is what photos and floor plans are for?

Sounds like it was unauthorised and maybe a rogue employee with a side hustle?

I’d be irritated more than livid/ annoyed, it’s not like your home where you’re likely to have personal effects thrown about, if you’re only there a day or two you’ve minimal stuff. It’s silly they wouldn’t show them an unoccupied, pristine room though!!

Former front desk manager, 5* hotels, 17 years service checking in! Absolutely not normal, they 100% should not be doing this.

The receptionist was probably involved in allowing it so was seeking to minimise it.

I remember once, I can’t remember why, asking to see the rooms in the hotel. I was told that they were all occupied so we couldn’t go. Completely fair enough.

When I looked around our wedding venue, we couldn’t look at the wedding suite as someone was staying there so they showed me their pre prepared photo album of it. It is not common practice, at all. I’d be furious.

We spoke to the reception staff later and they said it's common to let people look around occupied hotel rooms.

I worked in a hotel when I was younger and believe me, it's really not!