People looking round our hotel room?

I'd be putting a huge complaint in. They should have at least warned you, especially as your belongings would have been visible.. shocking 😯

Enjoy your stay, and try and get the most out of it.
I would make a formal complaint that it happened in the first place and that it wasn’t satisfactorily resolved with the offer of a drink. I would feel violated and going into the wardrobes and bathroom is putting your possessions at risk. I’d expect at least a full dinner with drinks, or a reimbursement of one nights charge. If there isnt a massive gift basket and voucher when you return to your room, try again with reception.
do not do any public reviews til it is resolved to your satisfaction.

It is not Reception you should be talking to, but the Manager. I would be demanding to see him/her right now. What happened is completely unacceptable on so many fronts.

Pls tell us which hotel this is OP, so that we can avoid it

i would make a complaint to manager of the hotel or to corporate in writing. Not just speak to reception

I'd have been horrified! That's your private space. Yes it gets cleaned but that's hotel staff in to perform a function, not total randomers!

I would be absolutely furious. A free drink does not cut it as compensation!

I stay in a lot of fancy hotels (work not stealth boast) and I’ve never had this. Unless I want room cleaned I put the do not disturb sign on.

I would not be happy in your shoes, well done for speaking to manager.

Hi, im a travel agent who often goes to see hotels. Standad practice is for whoever is showing us round to knock on the door, ensure it isnt occupied (as in it is a room that no guests have) and then we enter. No way would a hotel ive ever looked around show us an occupied room! Ive looked around 3-5 and it is the same accross the board. Weve ven had 'I cant show you xxx type of room as they are all full'. I would be raging and making a massive fuss

Hell to the no, the hotel room is yours for duration of your booked and paid for stay. The only people entering should be cleaning staff. It was a massive security risk allowing random people in off the street whilst your things are in the room. I’d be furious and dumbfounded. Good for you for chasing this up. I’d leave a not so positive review once your home too.

Enjoy the rest of your stay. I hope you have a wonderful time.

I would fiel a complaint with the hq. And I would write a review on every review website. This is not ok in anyway.

Genuinely very pleased to hear there's at least one prepared to take a better attitude, @LilyBunch25, but I'm still not convinced over the "horror" at OP's second attempt to address this

I had a not dissimilar thing on a Cunard cruise, where one of the waiters was mocking a hearing impaired lady lady behind her chair at dinner, apparently forgetting that the guests he was actually facing could see him just fine.
On being told about this the maitre d' also pretended "horror", but the same waiter was still there later - only on a different section

Typo

This is not normal and surely must be a security risk, big difference between cleaners and the general public!

Years ago we went to a posh hotel in Morocco in a not particularly busy season. On arrival we were upgraded to what was probably a honeymoon/VIP suite, though we weren’t on honeymoon. Imagine our surprise when first thing next morning a couple of prospective guests were ushered in by the manager with a flourish… to find us in bed! They may have seen things they can’t unsee. Oh well.

I’d get the Manager and demand compensation and an apology.
It’s appalling.

We stayed overnight at one of those value type motels and the guest in the next door had their tv blaring out making it impossible to sleep. No amount of knocking on the door led to occupant opening the door, so I went to reception and asked for a welfare check/turn TV off. They they eventually did. The guest had passed out drunk apparently. TV was turned off and we managed to get to sleep. Got a full refund next morning.

Unless you were booked into a prestigious suite/room within the hotel, then I can't understand why the staff thought this was acceptable! The mind boggles! Even if you were in a prestigious suite, it would be polite to ask in advance if a prospective customer could view the suite.

The fact you were in a normal room, is even more mind boggling! There were no vacant rooms of a similar standard available in the entire hotel for this couple to view? Unless the hotel is very small, then I'd find this difficult to believe.

I viewed a hotel near to where I live as a prospective venue to have our wedding. The hotel is renowned for having beautiful bespoke suites, and we were shown several....they were all unoccupied! I appreciate this was in the UK, but we had to arrive after checkout time, so we could view them!

The only people who should be entering your room is the cleaning or maintenance staff, absolutely no one else. For a start it's a security risk, even if they're being accompanied. For all you know the couple could be bogus and are pretending to view hotels, in order to see if there's belongings in the rooms to steal, at a later time!

To put my own spin on this, we stayed in an expensive hotel in the Channel Islands last year (we're returning next week) we were there for a week, pretty average length stay for that location. We were ar dinner one evening with some more mature guests, and there was a very ritzy, very loud woman in the bar area adjacent making what she thought were funny comments about the older clientele, laughing etc. Our companions were obviously upset by it but didn't want to make a fuss. I did so on their behalf, getting up from our table and finding the manager who I spoke to in a private area. Long story short she was there to book an expensive function, she was plainly very well off. However- the hotel prides itself on the fact that guests come back many times and I wasn't the only one who witnessed this. The manager informed her and her male companion in public that, actually this obviously was not the venue for them and asked them to leave as they were upsetting other guests, and no they would not be hosting their function. He then provided drinks and desserts for our table and apologised to all.

YANBU. You could have had expensive items or sex toys not hidden away! I think that’s appalling and would be not shy about leaving a review

I would be very unhappy and would wonder if it was truly the reason they were in there. Opening the wardrobes is very odd, maybe you caught them in the middle of thievery?

Well I'm pretty laid back but this is totally out of order. What the fuck were they thinking? DP spends half his life in hotels on business, often five star holiday resort type ones due to the nature of his job and this has never happened to him.

I'd want the stay comped (or at least a night for free) and I'd want a face to face apology from the staff members who came in to your room with their managers in situ. But I'd also want clarification on what the reception staff said about this being commonplace - this is concerning if true and I'd be leaving reviews to warn people as I wouldn't want to stay there.

Exactly. Unless I signed an NDA...

....then That review is going up 🖕

Tempting though it might be, the people who were shown round were being crass but it is the hotel who were at fault and potentially getting the police involved over a false report could land them and you in trouble.

I am relieved to hear that your concerns were eventually taken seriously. This is an unacceptable invasion of privacy. I would be raging. I hope they fully refund your stay and offer additional compensation. You deserve it.

"Told" not to leave a review about it?! I hope you did anyway!