Birkenstocks starting to come apart after less than two weeks

I’m a bit baffled OP.

I checked what we did. We filled out the online form providing details of the order and the fault. (Not an email). All the details are under Customer Service on their FAQs.

They replied in two days asking for them to be returned and provided a return label.

They didn’t guarantee a refund so my DD was a bit nervous sending them back.

They confirmed and processed the return approx 5 days later.

My DD bought another pair as she really liked them, bar the fault.

I’m confused about the whole email loop issue, if you filled out the form that shouldn’t have been an issue?

Do the chargeback on basis of they're not fit for purpose/faulty and your emails to Birkenstock aren't being responded to.

I found Birkenstock customer service to be very poor (different issue to yours). All emails I sent were ignored and I pursued the chargeback route.

If you’re stuck in an email loop, then perhaps you need to not send any more emails and ring them OP?

If you do a chargeback they can challenge it and the bank is likely to find in their favour. I speak from bitter experience. Really you need to just pick up the phone at this point and speak to a human.

My oldest pair is currently in its eighth summer. They look really scruffy now but they’re still wearable. They absolutely refuse to wear out.

The most I get out of a pair of Birkenstocks is about 3 summers. The heels wear away.

@heydorotheayoullgodo wear foot cream before going out? That could be why the soles look heavily used and stained, that happened to me when I put on a rather greasy foot cream, it stained my Birkenstock and looked really worn!

Not if they are faulty - you’re returning them because they are faulty, not because you have just changed your mind.

there must be a problem with this pair as I’ve got several pairs of Birkenstocks that I’ve had for over 10 years. I’m sure you’ll have no problem at all getting them to refund you.

You are being unreasonable not to just call them, you say you don’t have time but realistically the time you’ve spent writing replies on here and emailing them , you could have done so 10 times over 🤷‍♀️

That is crazy. I live in my Birkenstocks. I wear them 5 days a week during the summer. They been on countless hols with me. Did 3 days in Italy walking all day 20k steps just now and mine do not look like THAT! They are 3yrs old now I’m honestly shocked I gasped when I saw the state of yours after only 2 weeks! I think you have a faulty pair as they shouldn’t be detaching like that! I’ve done some crazy stuff in mines and they’re still fine! Defo ask for a replacement or refund!

I was in a craft shop last weekend and a woman was buying bright blue strappy Birkenstock sandles.
She was wearing a pair and said she had work this pair every day for the past 6 years!

OP its clear from the sraps and sole those are new, the insole has taken a beating in the recent heat.

Good to know if the quality has dropped, it's happening with so many things.

They have a very loyal following for summer sandals amoung my friends, especially those pearly pink colour which are very pretty.

the ones I've bought have always been ok - just throwing that out there!
Tend to buy Arizonas

This thread is so delightfully bonkers, but useful as I hadn’t realised Birkenstocks had declined so badly in quality - I used to live in them for half the year and have been thinking of getting some new ones but shan’t bother now!

Strange. My DD had no difficulty at all. I may be wrong but I thought she filled out a form. In any case, they simply asked her to return, provided return label, and refund came shortly afterwards.

I have always found calling and speaking to someone generally helps to move things along more quickly. But sure look, keep emailing and hope eventually you get sorted.

Did you call them?

The original company was bought out by a private equity company in 2023, backed.by LVMH. Mine are 7 years old, worn far too regularly, as they just fit so well, but are holding on well. However, I read the latest reviews and have been put off the brand now, as the price point without the quality reassurance is not a purchase I am willing to make. Sadly we live in a period when mega profit trumps quality.

They are usually amazing. Definitely worth an exchange and hoping another pair are up to scratch.

Any time you are wearing them your feet sit in the spots that are caused by moulding to your feet so nobody can see the marks. Nobody can see them when you're wearing them.

They aren't really sweat marks, just where the texture of it softens and changes were it fits your feet.

The glue hasn't melted, they are just a bit of a dodgy pair that I expect will be refunded without a quibble.

I don’t think anyone is telling lies about you, that’s a bit extreme, people are challenging they are brand new due to the state of them, that’s all.