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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Am I being a total cow?

161 replies

Rugrats2020 · 10/07/2026 08:23

Our cleaner just messaged cancelling our clean today because it’s going to be 26 here (which is a hell of a lot better than the 30 it’s been the last few days)

She then said that going forward, she won’t be working at all if the temp is over 25.

Now, don’t get me wrong, I completely get its physical work and there is no way I’d have expected her to work the last couple of days, but my worry is it genuinely hasn’t been below 25 degrees here for weeks and this could go on all summer.

I replied re today saying okay but if she’d rather work (and not lose out on the money) I’m more than happy for her to do half of what she normally does, or just whatever she can do if she wants to sit down for regular breaks etc. I always make her drinks if I’m here or tell her to help herself to drinks etc when we’re not. It’s a 2 hour slot. She messaged back saying thanks but she won’t be working at all if it’s over 25 degrees.

I had quite a major operation 2 weeks ago (which she knows about) and could really have done with her not cancelling today (as I said, if it was really hot like the last few days I wouldn’t have expected her to come)

I’m now wondering whether to look for another cleaner, but then does that make me a total cow? I get on pretty well with my cleaner and apart from cancelling a lot, she does a good job when she is here and I’d feel really guilty letting her go but I cannot see these summers of ours getting any better in terms of these ‘heatwaves’ where we live, it’s been like this for the last 4 summers now. I
doibt I’ll see her much more this summer if she’s going to stick to her 25 degree rule?

OP posts:
665theneighborofthebeast · 10/07/2026 08:35

I was thinking about this the other day because coming back from an early dog walk , to get out in the cool , I saw a couple of cleaners leaving a nearby house at 7.30.
Seemed really sensible, but it would depend how flexible you both were.

BennyHenny · 10/07/2026 08:34

I wouldn’t want to clean a house above 25 degrees but I’d also find another cleaner who is prepared to do so. Her choice not to want to work in certain temperatures, your choice to find someone else who does.

I’d message her and give her the chance to change her mind then I’d give her notice if she still didn’t want to do it. These are the usual summer temperatures now so you’re facing lots of gaps in cleaning if you just suck this up.

This is a business arrangement, it’s got to work for both parties.

Peachsandcream · 10/07/2026 08:33

It’s a professional relationship, if you are not happy with her availability, then perfectly reasonable to want to find another cleaner

thejelliclecats · 10/07/2026 08:32

The thing you also have to remember is your home is just one of many - it’s the constant physical work in hot weather that’s exhausting.

Rugrats2020 · 10/07/2026 08:30

AtIusvue · 10/07/2026 08:26

A temp of 25 outside, depending on the house/rooms can easily be over 30 inside.

Invest in A/C if you believe where you live will carry on experiencing these sort of temps.

No I totally appreciate that. We really don’t like these temps though so all our curtains and blinds are kept shut and fans are on, we have one of those portable aircon units set up in 2 of the rooms (only one of which she cleans though) the house temperature generally isn’t that bad/ unbearable.

In fairness, other posters are correct, she’s self employed, she’s her own boss and it’s totally her prerogative if she doesn’t wish to work when it’s above 25 degrees, I’m just worried that these hot summers are here to stay and not sure I want to be without a cleaner for the summer each year!

OP posts:
thejelliclecats · 10/07/2026 08:29

Neither of you are being unreasonable. She doesn’t have to work in certain conditions if she doesn’t want to and you don’t have to keep her on as a cleaner if you don’t want to.

I work outdoors in this heat and it is properly grim. I have a cut off in place for the animals but I do also need to think about my own welfare too.

OvernightBloats · 10/07/2026 08:29

I can sympathise with her - just hoovering the stairs at the moment is a sweaty task! She is probably feeling ill with the heat if she is refusing to work above 25c.

You would be pretty heartless if you ditched her just for this reason.

AtIusvue · 10/07/2026 08:26

A temp of 25 outside, depending on the house/rooms can easily be over 30 inside.

Invest in A/C if you believe where you live will carry on experiencing these sort of temps.

BlakeTheBlackBird · 10/07/2026 08:26

I'm a cleaner and haven't had a day off during the heatwaves. It's been hard but I think cancelling every time it's over 25 is pretty ridiculous

Dermatologically · 10/07/2026 08:25

No you're not being a cow..this is a professional relationship. You are paying for a service which she doesn't want to provide over a particular temperature. I think you were really reasonable to offer her reduced hours, plenty of drinks etc..

Ultimately she's self employed and can set her own terms. That doesn't mean you have to accept them though. I'd look elsewhere.

birdling · 10/07/2026 08:25

She can choose this if she wants, but if she cancels a lot anyway, then you can choose a different cleaner.
It's a business relationship.