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Another day, another person with inadequate travel insurance

242 replies

JulietteHasAGun · 10/07/2026 08:18

So very sadly a British man has died in Cape Verde while on an all inclusive Tui holiday with his wife.

She believes his travel insurance wouldn’t cover repatriation of his body so has buried him in an unmarked grave over there and had to come home without him. Which must be very distressing for her. I do sympathise but also think why on earth don’t people get adequate travel insurance. I know it’s expensive as you get older and have pre existing conditions, etc.

friend of mine it cost 5k in travel insurance for her mum to go to Florida for 2 weeks when terminally ill but they paid it. I pay £hundreds for Dd due to her medical issues.

If i couldn’t afford it I wouldn’t go. They could have gone to Spain and had a cheaper holiday, then afforded holiday insurance as well plus being covered by ghic…..though obviously that wouldn’t cover repatriation.

Have to say I’m surprised Tui didn’t help out as they have their own planes especially because there’s lots of rumblings about Brits dying in their hotels over there due to Norovirus, stomach bugs being rampant in their hotels and this guy died after a severe episode of d&v.

OP posts:
DontEatTheMushies · 10/07/2026 12:21

DeftGoldHedgehog · 10/07/2026 12:09

Perhaps she thought the insurance was adequate and only found out too late that the company would not pay out.

Insurance companies do find any reason not to pay.

I'm a lawyer and still got caught out with the "pre-existing condition" rule on pet insurance recently. As I thought it meant something you can claimed for before, but it meant anything your pet had more than a year ago if it comes back, even if you paid for the treatment and did not claim anything the first time round. They can be absolute fuckers.

side note on pet insurance...this is why I stopped with horse insurance b at 3rd party, as he had 3 feet looked at - NO CONDITIONS FOUND - but all got excluded from any quotes as now deemed Pre existing. And treated for a reaction to butter cups - so respiratory excluded, then a sharer gave him dry feed, he got choke, and then digestive issues got excluded.

Dutch1e · 10/07/2026 12:21

youalright · 10/07/2026 08:26

It depends whether they where aware of what there insurance covers I've just spent 100s on insurance but it doesn't mean the insurance company isn't going to do everything possible to get out of paying if something happened they know people aren't going to read 20 pages of small print. People with no insurance i have no sympathy. People with insurance that find it doesn't cover certain aspects because of some small print and don't realise until they need it i have sympathy for the person not the disgusting practices some insurance companies use.

I don't think I've ever had a travel insurance policy that didn't cover repatriation of remains.

Not arguing with you, just thinking aloud as I thought it was standard, and wondering now if I'm mistaken.

Mapletree1985 · 10/07/2026 12:21

wrong thread

DontEatTheMushies · 10/07/2026 12:19

This is why I dont travel unless its with work and their insurance covering me.

I have a condition that makes the actual flying dangerous - so I do avoid it as well...like being live!

If you have no PEC its not expensive! My kid has 2 conditions. Just got a quote of £60 for YEAR for her...Execess are like 12million,. Has repatriation etc.

Also...cremate and bring ashes home if you cannot bring a passed person back surely?

sandrapinchedmysandwich · 10/07/2026 12:13

backformoreofthesame · 10/07/2026 10:33

I don’t see the problem being buried abroad ? I’d be dead.

It wouldn't be for you though would it? Most of us would prefer not to leave our spouses, parents, siblings or god forbid, children, in an unmarked grave, thousands of miles from home.

Horses7 · 10/07/2026 12:12

It stuns me that people don’t get adequate travel insurance!!

Posthere · 10/07/2026 12:11

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines.

DeftGoldHedgehog · 10/07/2026 12:09

Perhaps she thought the insurance was adequate and only found out too late that the company would not pay out.

Insurance companies do find any reason not to pay.

I'm a lawyer and still got caught out with the "pre-existing condition" rule on pet insurance recently. As I thought it meant something you can claimed for before, but it meant anything your pet had more than a year ago if it comes back, even if you paid for the treatment and did not claim anything the first time round. They can be absolute fuckers.

Lomonald · 10/07/2026 12:08

I'm not the first to point out that the article is really about the high rate of serious illness that occurs with visitors to Cape Verde. We were thinking of going there a couple of years ago but decided against after finding that most reviews of the resorts there mentioned abysmal hygiene standards and a prevalence of severe stomach bugs.

We were speaking to a couple on holiday their Daughter in law was so.sick in cape verde by day 5, really put us off going.

DdraigGoch · 10/07/2026 12:06

LenaFromTheNineties · 10/07/2026 08:38

I doubt that the grave has to be unmarked.

Doesn't it normally take six months to settle before you can mark it properly?

worrisomeasset · 10/07/2026 12:03

The widow is quoted as saying "I believed I didn’t have adequate travel insurance", which is ambiguous. It's possible that in her distress and confusion, and being in a country with extremely poor infrastructure, a local burial seemed the best solution at the time. I'm not the first to point out that the article is really about the high rate of serious illness that occurs with visitors to Cape Verde. We were thinking of going there a couple of years ago but decided against after finding that most reviews of the resorts there mentioned abysmal hygiene standards and a prevalence of severe stomach bugs.

Doteycat · 10/07/2026 12:00

Radrover · 10/07/2026 11:56

Medical costs not a concern?

Thats not what i said.

Radrover · 10/07/2026 11:56

Doteycat · 10/07/2026 09:27

The first thing i check when i renew my insurance is the repatriation clause.
I dont get why anyone wouldnt.
I dont give a shit about a lost suitcase.
My main reason for getting insured IS repatriation.
Bonkers that anyone thinks not is ok.

Medical costs not a concern?

EmeraldShamrock000 · 10/07/2026 11:54

Basic holiday insurance does not include the return of a dead body.
We have an amazing respected Charity in Ireland. The Kevin Bell trust, young Kevin died in America, his family set up the charity. In 2025 they brought home 135 people. The families usually raise money afterwards it’s isn’t expected.
You would need top insurance to cover a casket return.

OutIsay · 10/07/2026 11:53

Gloriousgardener11 · 10/07/2026 08:43

Personally I think it should be compulsory to have travel insurance at the point of booking/ paying for the holiday.
If you go on a cruise you HAVE to show evidence of travel insurance which is why I always use the cruise lines insurance.
I see so many ‘go fund me’ pages on social media for people who couldn’t be assed to pay for travel insurance. Bloody cheek really!

Not sure why the women in question couldn’t have had her spouse cremated then bring the ashes back with her - maybe they don’t cremate in Cape Verde?

Well that's all very well but I often can't buy the packaged insurance as it excludes so many pre existing medical conditions. I never go away without medical insurance but I can't get insurance with just any company.

It's also why I declare everything- the insurance companies probably roll their eyes at all the minor medical complaints I put on the form but I am not having them invalidate my insurance because I haven't declared something.

endofthelinefinally · 10/07/2026 11:50

PrettyLittleRose · 10/07/2026 11:30

Yes this. ^

I do feel for people who DID take out insurance, and the insurance company pulled everything they could out of their arse to not pay out.

I have known this happen before! About 7 years ago, this woman I know who was 67 at the time took out travel insurance for a coach trip to Germany, and she fell and broke her ankle (in Germany.) The insurance company wouldn't pay out because she neglected to disclose a heart murmur that she has when taking out the insurance. It had NOTHING to do with the fall she had, or her broken ankle, (she slipped down a small flight of (8) steps,) but they wouldn't pay out... Cost her nearly 5 figures for the medical bill. She was one of the lucky ones! Some peoples medical bills abroad run into 10s of 1000s of pounds - (even 6-figure sums in some cases!)

And sorry @JulietteHasAGun Your friend paid £5000 in insurance ALONE for a holiday to Florida? LOL, sod that for a game of soldiers! No way would I pay that. I just wouldn't go. Terminally ill or not. That price is outrageous!

You do have to declare absolutely everything in your medical records, no matter how small. The insurance company cover this by saying that if you don't, your policy is invalid.
This is why you have to check your GP records really carefully. I found so many mistakes in mine (on the NHS app), that I had to do an e-consult, then a face to face appointment to get them corrected.
They have this format that divides historical and active problems, then put things in the wrong category. They record the same condition twice, using different names.
A friend of mine was going on a round the world trip and we were chatting about it. I asked her if she had remembered to declare her recent cataract surgery. It hadn't even occurred to her. It was lucky we spoke because her policy would have been useless if anything had happened.
Insurers should put this in big letters on the front page of the medical questionnaire.
I am lucky to have annual insurance through my bank and I have to do a phone questionnaire every year. The person doing the phone call always makes the above information clear.
I did end up in hospital abroad one year and the first thing the insurers did was access my GP record.

tedglenn · 10/07/2026 11:49

Danhausenrocks · 10/07/2026 09:20

Another thing to realise is that you need to declare every medical appointment you've had in the last 2-5 years when you take out your travel insurance. I did mine yesterday, and my husband was asking me why I put down that I had had flu last year

But the reality is, last year when I had flu, I was prescribed an inhaler to help me breathe for a few weeks as I was coughing so much it was making me choke. If I was ill with a breathing issue, if i hadn't declared it, the insurance could say "well you've got a preexisting condition..."

When I went through and added in the muscle sprains/back pain I've had it didn't make a single bit of difference to the price because I'm not recieving any treatment and haven't done for over a year. But at least I know because I've declared them, if something does crop up, I've got reassurance they can't weasel their way out of it.

I'm amazed at how many people don't know this. We are assiduous about updating our insurer about all new visits to the GP via the insurer's online portal, declaring everything as soon as it occurs (as you are meant to - DS's acne, DH's sprained ankle, my UTI etc). All fine, none have ever resulted in a change in the premium (we have an annual family policy).

Then a month ago, my GP referred me to dermatology for a suspect mole, I went online to update the insurer (Admiral) but it said if you had a referral for a test you needed to call them in person. I called them, and they cancelled the policy there and then, giving a refund for unused months, as I was 'waiting for a test' and mainstream travel insurance policies do not cover anyone waiting for a test/procedure/diagnosis. As we were shortly going away, we had to get another policy, from a specialist medical insurer which does covers those waiting for a test. (It was £280 for the year rather than £140 for the cancelled policy, so not too bad. The suspect mole was subsequently found to be fine!).

But when I've mentioned this story to friends they've all said it wouldn't have ever occurred to them to mention this dermatology referral, or any other GP visit, to their travel insurer. They seemingly aren't aware that when you sign up to travel insurance, you must declare all pre-existing conditions, warrant that you will update them as new conditions occur, and tick a box stating that you are not waiting for a test/diagnosis/procedure. But if it is found that you have not declared your full health status, the insurer will not pay out for anything, even lost luggage. So my friends are effectively paying for insurance that won't pay out when they claim (which is horrifying given it's the worse-case scenario, not the lost luggage, that you need travel insurance for).

Allthegoodhorses · 10/07/2026 11:47

ERthree · 10/07/2026 09:14

I think one of the issues is that people think you have to buy an annual policy, which of course is expensive. Many do not realise you can buy a single day's insurance or multiple days to cover your holiday.

I recently bought travel insurance from the post office. It was something like £58 for a single trip and £67 for an annual policy. I opted for the annual as the difference in price was so small. I think when you go into most websites they give you the option so people should automatically be able to work that out surely?

fascinatingRhythm · 10/07/2026 11:47

ChequerToRed · 10/07/2026 11:46

I used to work in travel insurance, specifically adding activities and medical histories to policies. Repatriation was always part of the cover, not just when your dead, but also the eyewateringly expensive medical repatriation if you became ill/had an accident. The story here is a bit weird, it doesn’t suggest that she contacted their insurer which is the standard procedure, it also doesn’t suggest she spoke to the travel company rep, nor does it say that she contacted the local British Honorary Consulate for advice (what you have in smaller places that acts as a branch of the embassy).
The article is about a court case against Tui for repeated outbreaks of norovirus at a particular resort, the burial is just tacked on with no real information about the insurance cover, what there is doesn’t stack up.

Yes exactly which is why I think there is a lot missing from this story and its not as its being portrayed

ChequerToRed · 10/07/2026 11:46

I used to work in travel insurance, specifically adding activities and medical histories to policies. Repatriation was always part of the cover, not just when your dead, but also the eyewateringly expensive medical repatriation if you became ill/had an accident. The story here is a bit weird, it doesn’t suggest that she contacted their insurer which is the standard procedure, it also doesn’t suggest she spoke to the travel company rep, nor does it say that she contacted the local British Honorary Consulate for advice (what you have in smaller places that acts as a branch of the embassy).
The article is about a court case against Tui for repeated outbreaks of norovirus at a particular resort, the burial is just tacked on with no real information about the insurance cover, what there is doesn’t stack up.

Sewerotter · 10/07/2026 11:43

I have some sympathy with the person in this case, however, in general, it is just part of the entitlement culture we now have - it’s always someone else’s fault, and someone else’s responsibility to sort it out.

Laurmolonlabe · 10/07/2026 11:42

Most travel insurance covers repatriation, getting insurers to pay though that's a different thing.
I don't really see the problem of being buried abroad- if you have strong beliefs or wishes then you need to check your policy carefully.

TallSturdyGirls · 10/07/2026 11:39

Im in a position that i travel without covering my presisting condition. Most places won't cover me, and those that will have it around the seven thousand pound mark.

I therefore only travel to Europe where the average cost is about £10000 if I get ill and need hospitalisation for 2 weeks. I do have that in the bank as my life. Savings so would use that. I wouldn't travel to the US though as much more expensive.
I am insured for other illnesses, and the last time I got ill with my condition.I needed hospitalisation was fifteen years ago.

PrettyLittleRose · 10/07/2026 11:30

youalright · 10/07/2026 08:26

It depends whether they where aware of what there insurance covers I've just spent 100s on insurance but it doesn't mean the insurance company isn't going to do everything possible to get out of paying if something happened they know people aren't going to read 20 pages of small print. People with no insurance i have no sympathy. People with insurance that find it doesn't cover certain aspects because of some small print and don't realise until they need it i have sympathy for the person not the disgusting practices some insurance companies use.

Yes this. ^

I do feel for people who DID take out insurance, and the insurance company pulled everything they could out of their arse to not pay out.

I have known this happen before! About 7 years ago, this woman I know who was 67 at the time took out travel insurance for a coach trip to Germany, and she fell and broke her ankle (in Germany.) The insurance company wouldn't pay out because she neglected to disclose a heart murmur that she has when taking out the insurance. It had NOTHING to do with the fall she had, or her broken ankle, (she slipped down a small flight of (8) steps,) but they wouldn't pay out... Cost her nearly 5 figures for the medical bill. She was one of the lucky ones! Some peoples medical bills abroad run into 10s of 1000s of pounds - (even 6-figure sums in some cases!)

And sorry @JulietteHasAGun Your friend paid £5000 in insurance ALONE for a holiday to Florida? LOL, sod that for a game of soldiers! No way would I pay that. I just wouldn't go. Terminally ill or not. That price is outrageous!

itchyelbowsandswollenankles · 10/07/2026 11:26

StinkerTroll · 10/07/2026 11:25

If she had travel insurance but didn't realise it doesn't cover repatriation it's very harsh to judge and not fair, it's the insurance companies you should have a go at. We had a holiday booked for Canada then covid struck (we'd booked with a Canadian airline so ATOL didn't cover it), we had adequate insurance, when we tried to get a refund on the flights insurance told us to go to the credit card, credit card told us to go to insurance, back and forth..... 4 years it took us to get a refund and then we found out that the insurance had authorised the refund months before but had 'forgotten' to tell us!

I think travel insurance is the biggest scam going, but it’s your responsibility to check your policy