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Another day, another person with inadequate travel insurance

242 replies

JulietteHasAGun · 10/07/2026 08:18

So very sadly a British man has died in Cape Verde while on an all inclusive Tui holiday with his wife.

She believes his travel insurance wouldn’t cover repatriation of his body so has buried him in an unmarked grave over there and had to come home without him. Which must be very distressing for her. I do sympathise but also think why on earth don’t people get adequate travel insurance. I know it’s expensive as you get older and have pre existing conditions, etc.

friend of mine it cost 5k in travel insurance for her mum to go to Florida for 2 weeks when terminally ill but they paid it. I pay £hundreds for Dd due to her medical issues.

If i couldn’t afford it I wouldn’t go. They could have gone to Spain and had a cheaper holiday, then afforded holiday insurance as well plus being covered by ghic…..though obviously that wouldn’t cover repatriation.

Have to say I’m surprised Tui didn’t help out as they have their own planes especially because there’s lots of rumblings about Brits dying in their hotels over there due to Norovirus, stomach bugs being rampant in their hotels and this guy died after a severe episode of d&v.

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Thechaseison71 · 15/07/2026 11:56

AmateurDad · 14/07/2026 23:06

Huh?

So that the person can be buried in their home country, allowing their surviving family to visit their grave? What an odd post

If the family are that worried about grave visiting then they can bloody pay for it The dead don't care

Bromptotoo · 15/07/2026 10:49

Secretseverywhere · 10/07/2026 22:19

It’s a local rule. There isn’t much cold storsge for bodies and it being a hot country then there could be fairly rapid putrification. So they like to get them in the ground quickly. If your going to repatriate then the body needs to be embalmed.

Also Islamic I think which burial within 24 hours and preferably on the same day is the norm.

AmateurDad · 14/07/2026 23:06

beakybeth · 10/07/2026 08:36

Unfortunately there's no option to cremate on CV. Why anyone would fly a body home otherwise unless for religious reasons is beyond me.

Travel insurance as standard normally covers repatriation doesn't it? I think they've been a bit shafted really, no one thinks they might die and need repatriating and checks carefully that it's buried somewhere in the t's and c's.

Travel insurance like any insurance often leaves you high and dry if they can IME.

Huh?

So that the person can be buried in their home country, allowing their surviving family to visit their grave? What an odd post

Thechaseison71 · 14/07/2026 21:30

NeverDropYourMooncup · 14/07/2026 21:03

Very sensible.

For those thinking of multiple ways to avoid being easily identified when incapacitated, there would be bank cards, passports, bus passes, airport parking, hire car agreements, phones to get into via following smudges on the lock screen, thumbprints or face ID, ICE details on phones, records of entry including biometrics, reports from hotel or apartment owners, etc, that somebody hasn't returned but their stuff is still in the room, medication in bags, records of no shows at airports, police appeals for information, relatives, friends or employers reporting that somebody hasn't returned as expected, somebody calling or texting to ask where they'd got to - and then if somebody were to turn up deceased, there would also be information obtained through post mortem examinations.

There will always be some cases where somebody can't be easily identified - but if they're not in a position to give their details, they'll just stay in hospital until either they can be or given an anonymous funeral. And once they are identified, the insurance company can be traced if there is one. If not, debt collection companies start calling the next of kin to get their money. Which is not very pleasant for the person on the other end of the phone at 3am, to find out one day that their relative has died and the next thing they hear is 'you have to pay $135,000 immediately, when will you pay, we have to be paid, we can enforce the debt, did the deceased own any property' etc, etc, etc.

It seems a whole lot less painful for relatives to not have to deal with that on top of a bereavement or serious illness/injury to somebody they care about. So your decision to carry the details with you would be both sensible and thoughtful.

Relatives are not responsible for a dead persons debts

Petrolitis · 14/07/2026 21:17

youalright · 10/07/2026 08:26

It depends whether they where aware of what there insurance covers I've just spent 100s on insurance but it doesn't mean the insurance company isn't going to do everything possible to get out of paying if something happened they know people aren't going to read 20 pages of small print. People with no insurance i have no sympathy. People with insurance that find it doesn't cover certain aspects because of some small print and don't realise until they need it i have sympathy for the person not the disgusting practices some insurance companies use.

This is so rampant. Insurance companies will do ANYTHING to get out of paying.

Anyone remember AXA trying to force Jane Rubens to fly home when she was severely ill?

I once lost a holiday because I had emergency surgery on the day I was due to fly. You'd have thought it was a straightforward claim. Nope. First they wanted a letter from hospital admissions, then my consultant. Then they wanted proof we had cancelled the flights. My DH had managed to so that, but only because I had read that they will try to screw you over if you don't. Then the proof had to be by letter not email. Then they came back again and said my GP needed to provide my entire medical history so they could see it was actually an emergency. In the end I gave up. I was in so much pain from the slow healing wound and they made it such a nightmare. So the money for the flights and villa were never returned. The insurance was through a Lloyd's Premier account. I don't recommend it!

Sometimes people are insured but get caught out anyway

NeverDropYourMooncup · 14/07/2026 21:03

Dutch1e · 14/07/2026 19:48

When I travel I keep a small zip-lock bag on me at all times. It contains a few printouts/scans including my passport, my accommodation details, my flight details, the contact details of the people I am travelling with (if relevant), and my travel insurance details.

In all these years that little bag has sat forgotten in the bottom of my coat pocket or day bag, but if there ever comes a day when someone is dealing with my unconscious or dead body, I would like these things to go smoothly.

Very sensible.

For those thinking of multiple ways to avoid being easily identified when incapacitated, there would be bank cards, passports, bus passes, airport parking, hire car agreements, phones to get into via following smudges on the lock screen, thumbprints or face ID, ICE details on phones, records of entry including biometrics, reports from hotel or apartment owners, etc, that somebody hasn't returned but their stuff is still in the room, medication in bags, records of no shows at airports, police appeals for information, relatives, friends or employers reporting that somebody hasn't returned as expected, somebody calling or texting to ask where they'd got to - and then if somebody were to turn up deceased, there would also be information obtained through post mortem examinations.

There will always be some cases where somebody can't be easily identified - but if they're not in a position to give their details, they'll just stay in hospital until either they can be or given an anonymous funeral. And once they are identified, the insurance company can be traced if there is one. If not, debt collection companies start calling the next of kin to get their money. Which is not very pleasant for the person on the other end of the phone at 3am, to find out one day that their relative has died and the next thing they hear is 'you have to pay $135,000 immediately, when will you pay, we have to be paid, we can enforce the debt, did the deceased own any property' etc, etc, etc.

It seems a whole lot less painful for relatives to not have to deal with that on top of a bereavement or serious illness/injury to somebody they care about. So your decision to carry the details with you would be both sensible and thoughtful.

Dutch1e · 14/07/2026 19:48

Thechaseison71 · 10/07/2026 22:12

But the spouse isn't the " insured " in that case .

It did make funny reading

Interesting to know what they'd do if you died while travelling alone. Like to know how they would access my emails to get the details though. ( Wouldn't take a package holiday ever)

When I travel I keep a small zip-lock bag on me at all times. It contains a few printouts/scans including my passport, my accommodation details, my flight details, the contact details of the people I am travelling with (if relevant), and my travel insurance details.

In all these years that little bag has sat forgotten in the bottom of my coat pocket or day bag, but if there ever comes a day when someone is dealing with my unconscious or dead body, I would like these things to go smoothly.

TheChaffinch · 11/07/2026 14:54

i wouldn’t be surprised if osteoarthritis bumps the price up.

My current policy is with Aviva via Nationwide bank. They ask for details of anything you've seen a doctor for in the last year plus anything you've taken ongoing prescription for. I declared a long list of medical conditions including osteoarthritis. It's just occurred to me that while it's an ongoing painful condition, I haven't actually seen a doctor about it or had any prescriptions for it so I'll delete that on renewal.

@Sunnnyday I've seen those policies which have a list of minor conditions that are automatically included. None of the conditions are likely to result in cancelled holidays or expensive medical treatment. Probably a good idea for most people who might forget to declare hay fever or the like.

NeverDropYourMooncup · 11/07/2026 13:33

Thechaseison71 · 11/07/2026 11:38

No if the spouse had a separate policy of their own. Where did I say anything about the spouse being uninsured?

See the above answer but substitute in 'and would work together with the assistance company attached to the spouse's insurance policy' (could easily be the same assistance co anyhow) at the beginning.

tedglenn · 11/07/2026 13:26

Sunnnyday · 11/07/2026 10:11

I got travel insurance for decades without it ever occurring to me that I needed to declare things. I didn't have any major medical issues, and have always assumed that it's only major issues that might need to be discussed upfront. I think that that is the case for some insurance policies. The one I've taken out recently says you don't need to declare anything unless you have beyond a certain number of conditions, and those conditions are set out. This means that very many people won't need to declare anything.

Are these annual policies or one-holiday policies? We've always had annual and have had to declare 2 years' worth of conditions and update the insurer with any new health changes, but it might be that the 'risk' to the insurer of not collecting this for the one-off policies is adequately covered by the higher per-day premiums paid when you cover one trip (e.g. £40 for a week), vs unlimited travel over 365 days (£150 annual).

Thechaseison71 · 11/07/2026 11:38

NeverDropYourMooncup · 11/07/2026 08:09

If the spouse has decided to travel uninsured (which would be stupid because their suitcase is just as likely to get lost in transit, they might need to come home as well because the house has burned down, etc), then they'd be treated as the patient's representative and would be assisted in terms of what the patient needed, but would not be able to claim any expenses themselves. Like how a lone traveller's adult son or daughter would be able to liaise with them to sort out Dad's treatment or repatriation and the resulting claim submission (and on occasion when specifically necessary - and cheaper than paying for a professional to accompany where it was necessary but a nurse was not), could be flown out to accompany them on the return flight and the cost covered as something the Insured person needed.

Seriously, with the number of claims that come in every day in the summer season, the focus was get the bulk of them sorted and out of the way so that honest people with awful things happening to them that weren't their fault could have terrible times not made any worse than they already were; I didnt want to be wasting my time being sworn at about a split bottle of shampoo ruining three loaves of white sliced and a packet of ham when I could be talking an elderly lady through what happened next or calling a US hospital and telling them to stop contacting the deceased's wife at 3am as I'd already made payment of that bill direct.

No if the spouse had a separate policy of their own. Where did I say anything about the spouse being uninsured?

Thechaseison71 · 11/07/2026 11:36

Bjorkdidit · 11/07/2026 05:13

Yes but when you’re talking about a couple or family travelling abroad they're generally all insured if they have insurance.

The number of people who go abroad and only insure part of the party and something happens to the insured person meaning they cannot deal with the insurance company themselves must be varnishingly small.

In the minority of cases where only part of the group have insurance, its more likely that the bad thing will happen to the uninsured because the only reason I can think of to do this is if they have an illness that would make them too expensive to insure.

Not necessarily with the same policy though. For example if someone has to go the USA regularly insurance is more expensive. Why would their partner be buying the more expensive insurance for a trip to Europe. ?

Sunnnyday · 11/07/2026 10:11

Settlersa · 11/07/2026 08:05

Some people, generally young fairly well folks are just going to get the cheapest without properly reading it and maybe missing the odd minor GP appointments they had. Unfortunately my adult DS probably falls into this category

I got travel insurance for decades without it ever occurring to me that I needed to declare things. I didn't have any major medical issues, and have always assumed that it's only major issues that might need to be discussed upfront. I think that that is the case for some insurance policies. The one I've taken out recently says you don't need to declare anything unless you have beyond a certain number of conditions, and those conditions are set out. This means that very many people won't need to declare anything.

NeverDropYourMooncup · 11/07/2026 08:09

Thechaseison71 · 10/07/2026 22:22

Even if they spouse wasn't on the policy?

If the spouse has decided to travel uninsured (which would be stupid because their suitcase is just as likely to get lost in transit, they might need to come home as well because the house has burned down, etc), then they'd be treated as the patient's representative and would be assisted in terms of what the patient needed, but would not be able to claim any expenses themselves. Like how a lone traveller's adult son or daughter would be able to liaise with them to sort out Dad's treatment or repatriation and the resulting claim submission (and on occasion when specifically necessary - and cheaper than paying for a professional to accompany where it was necessary but a nurse was not), could be flown out to accompany them on the return flight and the cost covered as something the Insured person needed.

Seriously, with the number of claims that come in every day in the summer season, the focus was get the bulk of them sorted and out of the way so that honest people with awful things happening to them that weren't their fault could have terrible times not made any worse than they already were; I didnt want to be wasting my time being sworn at about a split bottle of shampoo ruining three loaves of white sliced and a packet of ham when I could be talking an elderly lady through what happened next or calling a US hospital and telling them to stop contacting the deceased's wife at 3am as I'd already made payment of that bill direct.

Settlersa · 11/07/2026 08:05

Some people, generally young fairly well folks are just going to get the cheapest without properly reading it and maybe missing the odd minor GP appointments they had. Unfortunately my adult DS probably falls into this category

Bjorkdidit · 11/07/2026 05:13

Yes but when you’re talking about a couple or family travelling abroad they're generally all insured if they have insurance.

The number of people who go abroad and only insure part of the party and something happens to the insured person meaning they cannot deal with the insurance company themselves must be varnishingly small.

In the minority of cases where only part of the group have insurance, its more likely that the bad thing will happen to the uninsured because the only reason I can think of to do this is if they have an illness that would make them too expensive to insure.

Thechaseison71 · 10/07/2026 23:13

UhOhRatPoo · 10/07/2026 22:29

Come on, you really need to ask this? Don’t be obtuse.

You obviously didn't really the later comment I made on it ffs. I found it funny.

Bit like if someone dies and you ring sky TV ( amongst others) to cancel it and they make a big fuss about only speaking to the names customer.

Thechaseison71 · 10/07/2026 23:10

Cyclebabble · 10/07/2026 22:24

Yes, if you are going to fall ill anywhere I think Singapore would be a good place to do so. Excellent healthcare facilities, very efficient administration and the costs though not cheap, are not extortionate.

I had Insurance with a £50 excess so lid have gladly paid that

Cyclebabble · 10/07/2026 22:41

UhOhRatPoo · 10/07/2026 22:37

Good post. I’m an insurance lawyer (not travel insurance though) and the amount of misinformation and cynicism on this thread about how insurance works is staggering.

Would I be right in thinking that repatriation of the deceased is covered as standard in pretty much all travel insurance policies?

I could not give a categoric assurance that repatriation is covered in all policies, but it would be covered as standard in the vast majority. As opposed to medical costs, repatriation is a much more definite cost. Arguably in a policy where it is not covered, a customer could argue that the exclusion is unusual and therefore should have been covered in the sales script and the policy summary.

jacks11 · 10/07/2026 22:38

igelkott2026 · 10/07/2026 10:02

And one of the pre-existing conditions is.....drumroll....menopause! You have to declare if you are on HRT (I am not but I still find it outrageous).

Well, to be fair it’s not the menopause you are declaring- it’s that you are taking medication (I doubt you need to declare menopause if you aren’t take medication). You need to declare any prescribed medication.

Some conditions carry additional risks of needing treatment abroad. Some medications carry additional risks that could affect the under-writing of the policy. HRT carries a risk of bloods clots (as does the combined pill, for instance)- though lower with transdermal oestrogen than oral.

Bloods clots can be triggered by periods of immobility (more of a risk with long haul flights), especially if combined with other contributory factors such as dehydration (slightly more common on flights or with travel to warm places), raised BMI, or being a smoker. So, being honest I can see why being on HRT might impact on your insurance premium (though I don’t think should massively increase your premium).

Additionally, whilst it does seem perverse that insurer would not pay out when the undeclared medical condition is clearly unrelated, the premium is based on all relevant factors. And, to be fair, every insurer i have ever used have been very clear that failure to declare anything invalidates the policy. So, if you don’t agree then don’t take the insurance (as you are wasting money).

UhOhRatPoo · 10/07/2026 22:37

Cyclebabble · 10/07/2026 22:09

I am a travel insurer by trade. Firstly in terms of claims paid, the FCA publish figures. Across our industry as a whole, for the last available year (2024), 79% of all claims were paid. Individual company data is also available, so this worth a look. Good insurers do pay claims and quickly. They also manage medical care and repatriation really well. The bulk of declines relate to non-disclosure of pre-existing medical conditions and delays or cancellations which are not covered by the policy. go to www.fca.gov.uk and put in GI value measures into the search at the top

Please buy a good policy from a reputable company if at all possible. Never ever travel to the US without travel costs. The costs are very high and will be life changing if you fall ill. I recently dealt with a claim for someone who felt unwell and who was admitted to hospital for a week, just for tests and observation. the cost is in excess $100k.

Please always disclose any medical conditions or hospital visits you have made. For a significant medical claim, we will obtain and review your medical records.

Check what cancellation cover you have and how it works. Check cover for travelling against Foreign Office advice, i.e. if the FO designate that UK citizens should not travel, are you covered?

Good post. I’m an insurance lawyer (not travel insurance though) and the amount of misinformation and cynicism on this thread about how insurance works is staggering.

Would I be right in thinking that repatriation of the deceased is covered as standard in pretty much all travel insurance policies?

UhOhRatPoo · 10/07/2026 22:29

Thechaseison71 · 10/07/2026 21:43

But surely the insured is the dead person so how on earth are you expecting them to call the emergency assistance line??

Come on, you really need to ask this? Don’t be obtuse.

Shinyhappyapple · 10/07/2026 22:25

I think there can be an issue if you just add the bog standard holiday insurance to your booking. It just asks DOB and no medical details. I suspect that there are so many things that this doesn’t cover but people don’t read the small print and think they are insured.

Cyclebabble · 10/07/2026 22:24

Thechaseison71 · 10/07/2026 22:20

Not Europe but I came down with appendicitis a couple of days after returning from Singapore. I do so bloody wish it had happened while I was still there. I'd likely have actually been seen and got the appendix removed before it turned into sepsis and had a 6 week spell in a UK hospital. A few days in one in Singapore would've been far preferable

Yes, if you are going to fall ill anywhere I think Singapore would be a good place to do so. Excellent healthcare facilities, very efficient administration and the costs though not cheap, are not extortionate.

Thechaseison71 · 10/07/2026 22:22

NeverDropYourMooncup · 10/07/2026 22:21

They are when they also need to be accommodated whilst the patient is in hospital past the original return date, have a replacement flight booked, be able to make a claim for the portion of the holiday that was curtailed due to flying home five days early (as it would be inhumane to expect them to wait to fly back on their original flight, even if a coffin space could be arranged) - and then there's the question of liability for costs; you don't think that Valerie Bloggs is told 'Oh, the hospital says your Frank's died, guess you can sort yourself out, you'll be able to pick up his mortal remains at baggage reclaim when you get there next Tuesday', do you?

Insurers and Assistance Companies don't just help the one person who is ill/has died when there are two people on the policy (or more, they don't abandon a six year old and a newborn if something happens to a parent, either, as they are also insured). It just doesn't work like that.

Even if they spouse wasn't on the policy?

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