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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be surprised this estate agent wasn’t sacked?

207 replies

Easack · 03/07/2026 22:10

We listed our house with the biggest estate agent in our area (also with the best reviews/reputation).

We approved the photos to be used and description to be added to the usual portals such as RightMove.

Shortly after it went live, a friend told me it had been posted on our town’s community Facebook page. On one of the living room photos, the TV on the wall had been edited to include a couple having sex.

I immediately called the estate agent who got back to me shortly after, apologised and said they’d remove the photo and instigated a full investigation.

They contacted me today and said they had identified it was a junior colleague who did this ‘as a joke’ and that they’d been reprimanded. They confirmed they’ve kept their job.

I am perplexed by this. Surely that is a sackable offence?

OP posts:
Sickoftheworldcup · 04/07/2026 13:19

I would be livid if this happened to me . I certainly would be asking for a fee reduction. How many people saw that photo and downloaded it with your furniture etc in it so you could be identified.

Bunbun22 · 04/07/2026 13:18

Easack · 03/07/2026 22:10

We listed our house with the biggest estate agent in our area (also with the best reviews/reputation).

We approved the photos to be used and description to be added to the usual portals such as RightMove.

Shortly after it went live, a friend told me it had been posted on our town’s community Facebook page. On one of the living room photos, the TV on the wall had been edited to include a couple having sex.

I immediately called the estate agent who got back to me shortly after, apologised and said they’d remove the photo and instigated a full investigation.

They contacted me today and said they had identified it was a junior colleague who did this ‘as a joke’ and that they’d been reprimanded. They confirmed they’ve kept their job.

I am perplexed by this. Surely that is a sackable offence?

Ask for your fee to be reduced. If you’re in the cooling off period get out of it.

StepAwayFromTheScales · 04/07/2026 13:17

Easack · 03/07/2026 22:10

We listed our house with the biggest estate agent in our area (also with the best reviews/reputation).

We approved the photos to be used and description to be added to the usual portals such as RightMove.

Shortly after it went live, a friend told me it had been posted on our town’s community Facebook page. On one of the living room photos, the TV on the wall had been edited to include a couple having sex.

I immediately called the estate agent who got back to me shortly after, apologised and said they’d remove the photo and instigated a full investigation.

They contacted me today and said they had identified it was a junior colleague who did this ‘as a joke’ and that they’d been reprimanded. They confirmed they’ve kept their job.

I am perplexed by this. Surely that is a sackable offence?

You are absolutely right to be angry, that behaviour is not acceptable. However, you dont have the right to decide on a 3rd party's sanction. That is confidential and rightfully so.

What you could do is check your contract for a get out clause. You could use 'Loss of trust and confidence' as you feel you cannot trust the agent with your sale. Im pretty certain they would agree to you finding another agent given they wouldn't really want to poor publicity

Growlybear83 · 04/07/2026 13:12

I really don’t see the issue. The person who edited the photo has apparently been reprimanded, and I would very much doubt if the listing showing one photo which included a couple having sex on a TV, which presumably is only a small part of the picture, would have any impact on the number of people wanting to view the house. We’ve been looking for a new house for over six months now, and the standard of many photos used by estate agents is dire - they tend to stretch and distort pictures to make everywhere look bigger anyway. Quite honestly if I enlarged a photo in a listing enough to be able to make out what was on a TV screen and saw this, I would find it very funny.

edited to add that I wouldn’t expect anyone to be sacked or significantly reprimanded if the agents selling our house had done this.

Gemilo · 04/07/2026 13:06

Stressedout150 · 03/07/2026 22:17

As an estate agent myself, I’m afraid what’s more likely happened - is they’ve all pissed themselves laughing about it. And then said “oh just tell her he’s been reprimanded!”

It is just embarrassing how some some companies in England are so unprofessional.

BillieWiper · 04/07/2026 13:04

FloodlightsOnTheSquare · 04/07/2026 12:18

I would put money on there being a mix up and the image to their mates got mixed up.

Have worked in social media for years and stuff like this is THE FEAR.

Not that I’ve ever pornified a photo, but just the wrong post on the wrong account…stuff like that. The cold blood that runs through you is something to behold.

Omg yeah. I guess they are all doing stupid stuff like that in their office so the boss can't sack someone when it could be exposed s/he was leading that 'culture'.

AWeeCupOfTeaAndAnIndividualFruitTrifle · 04/07/2026 12:42

I agree with PPs that, if this was some idiotic teenager, it might be dismissed as 'just a bit of harmless fun' until the point at which they realise that it's lost them business, when OP cancels the contract with them and goes to a competitor... in which case it suddenly will become a much bigger deal to them.

When it comes to morals and respect, most people don't judge the acceptability of it neutrally or objectively; it only becomes 'unacceptable' once it starts to affects them negatively. Look at how many 'loveable rogue' nasty thugs who only start crying for the first time when the judge tells them they're going to prison, but never managed to find any cause whatsoever for upset when it was only their victims who were suffering.

FloodlightsOnTheSquare · 04/07/2026 12:41

Sinescure · 04/07/2026 12:36

Of course it is, if the offence in question impacted her. She may not get the outcome she wants of a firing but she's allowed to voice her opinion and question their policies, it's not (yet) law in this country that one may never criticise a corporation 🙄

Of course she can question it. They don’t have to answer though!

Im not explaining it again 🤣

FloodlightsOnTheSquare · 04/07/2026 12:40

AWeeCupOfTeaAndAnIndividualFruitTrifle · 04/07/2026 12:34

Yes, this - and the more you deny it, the more the dimwitted 'no smoke without fire' brigade will take that as clear 'proof' that you were watching porn when the photos were taken, and are embarrassed at being caught out.

Now it's on the internet - and associated with the exact address - that could have very serious ramifications indeed. There are millions of perverts out there, just waiting for what they might interpret as any kind of signal for a 'come on', who could get in touch through any of various media - maybe sending you some more 'literature' in the post that they think you might like to see, or even coming to the door to arrange an 'adult' meet-up. These sad people need very little encouraging if they think that somebody might be 'game'.

You think someone is going to see a Facebook post - millions of perverts - and start sending come ons to the OPs door? What the actual?! 🤣

Sinescure · 04/07/2026 12:36

FloodlightsOnTheSquare · 03/07/2026 22:15

It’s none of your business though, what their internal people policies are.

Of course it is, if the offence in question impacted her. She may not get the outcome she wants of a firing but she's allowed to voice her opinion and question their policies, it's not (yet) law in this country that one may never criticise a corporation 🙄

AWeeCupOfTeaAndAnIndividualFruitTrifle · 04/07/2026 12:34

JulietteHasAGun · 04/07/2026 10:16

This. 100%. People you know may have thought this was genuine and that you’d left porn on the tv. 🙈. I’d be very unhappy.

Yes, this - and the more you deny it, the more the dimwitted 'no smoke without fire' brigade will take that as clear 'proof' that you were watching porn when the photos were taken, and are embarrassed at being caught out.

Now it's on the internet - and associated with the exact address - that could have very serious ramifications indeed. There are millions of perverts out there, just waiting for what they might interpret as any kind of signal for a 'come on', who could get in touch through any of various media - maybe sending you some more 'literature' in the post that they think you might like to see, or even coming to the door to arrange an 'adult' meet-up. These sad people need very little encouraging if they think that somebody might be 'game'.

OneAmberGoose · 04/07/2026 12:33

Darragon · 03/07/2026 22:14

They’re sex people, Lynne!

Yeah I’m surprised that’s not gross misconduct but ime estate agency involves a lot of nepotism and family friends so I bet that’s why.

😂😂😂😂

Instructions · 04/07/2026 12:30

I voted yabu not because I think his actions are ok and that he shouldn't have been sacked, but because expecting estate agents to behave with decency is just very odd! They have the reputation they do for a reason.

(If you are reading this and are a decent human being of an estate agent is then you know how rare you are.)

Monty36 · 04/07/2026 12:22

Dreadfully unprofessional. I would certainly complain to the central organisation that is supposed to uphold standards amongst estate agents.

I would demand to be released from your contract. Check your contract wording first, and go elsewhere. No way would I be giving them a penny of my money.

LoafofSellotape · 04/07/2026 12:22

Lemonymint · 03/07/2026 23:43

I wonder why people expect a free 30 minutes or an hour with a solicitor but somehow don't suggest that to plumbers or electricians. I suppose some solicitors might do a free 30 minutes as a loss leader but no law firm I have ever been associated with would have entertained the idea of working for free for 30 minutes let alone an hour. We have liability insurance, rent, staff wages, training costs, costs for accessing specialist databases, and all the overheads any other business will have. We are not set up for doling out free legal advice.

I think years ago it was standard as I have had it but it was 25 years ago. It's advice before taking a case on. It's probably done by email now as quicker.

I would absolutely be looking for legal advice OP, it's appealing what they've done.

FloodlightsOnTheSquare · 04/07/2026 12:18

BillieWiper · 04/07/2026 12:05

That's really messed up. I mean if they were that much of a dick then do that and show it to their mates in the office. But don't actually put it out on the live adverts for the house?!

It's horrible and obviously people will assume it's the owners of the house on the telly or that the people there are into porn. And allowed an agent to come in and photograph while they watched a dirty film?!

I would put money on there being a mix up and the image to their mates got mixed up.

Have worked in social media for years and stuff like this is THE FEAR.

Not that I’ve ever pornified a photo, but just the wrong post on the wrong account…stuff like that. The cold blood that runs through you is something to behold.

LlynTegid · 04/07/2026 12:18

@Stressedout150 that is very likely. Though in the unlikely event that the police did take posting a pornographic photo seriously, the laughing would stop.

Eddielizzard · 04/07/2026 12:17

I would move to a different agent. That's disgusting behaviour. I also don't think there were any consquences for the employee, the only thing that will make them think next time is taking your business elsewhere

JudgeJ · 04/07/2026 12:12

Stressedout150 · 03/07/2026 22:17

As an estate agent myself, I’m afraid what’s more likely happened - is they’ve all pissed themselves laughing about it. And then said “oh just tell her he’s been reprimanded!”

That's on a par with a customer ringing up then demanding to speak to the manager if they didn't get the reply they wanted, the usual call was 'who wants to play at being manager today/'!

ThreadGuardDog · 04/07/2026 12:12

VIII · 03/07/2026 22:19

Seriously?

I would absolutely expect him to be sacked or at very least them to give you a discount on fees. How unprofessional.

OP's home was clearly identifiable if she was alerted by a friend. Would they have taken it down if OP hadn’t been told about it ? It’s so disrespectful. I’d have taken my business elsewhere to be honest. And my online review of the EA would be very clear as to why.

BillieWiper · 04/07/2026 12:05

That's really messed up. I mean if they were that much of a dick then do that and show it to their mates in the office. But don't actually put it out on the live adverts for the house?!

It's horrible and obviously people will assume it's the owners of the house on the telly or that the people there are into porn. And allowed an agent to come in and photograph while they watched a dirty film?!

starfishmummy · 04/07/2026 12:00

I'd be moving estate agents immediately and telling the original company that I would NOT be paying them any fees.

pimplebum · 04/07/2026 12:00

JimJamming · 03/07/2026 22:17

I hope they offered you a discount on their commission

Id be asking for a free job

tell them your job is in safeguarding and has been compromised

BlackRowan · 04/07/2026 11:59

I would tell them if they don’t think its sackable offence then you’ll charge an agent