To be surprised this estate agent wasn’t sacked?

Do let us know if they find you a buyer OP!

YANBU.

I’m such a child because I thought this was hilarious, however I can absolutely see that it wouldn’t be funny if I was the one trying to sell a house.

I don’t know if I’d expect him to be sacked. Sounds like he was having a bit of a joke in the office and then accidentally uploaded the jokey photo instead of the normal one?

I don’t think the estate agent should have commented on whether the person kept their job or not.

If the estate agents are members of a professional body I would report the incident to the professional body.
It was extremely disrespectful to a client.

The point is that on MN this free chat is frequently advised to an OP ( as seems to be the case here), as being the only legal advice they will need in order to make some kind of claim.

It may be free at that point but it certainly isn’t charity or a meaningful approach to a legal dispute in most cases.

True though. They didn't even have to tell you he didn't get sacked

Don’t know what kind of firms you worked for. Magic circle law firms would also have initial free chat and not start billing straight away

Yes that’s pretty common. Solicitors most of the time don’t charge for initial compensation where they give you broad strokes of what you can expect /how much it’s going to cost / is it worth it.

experienced this with most expensive solicitors as well as regular ones

I'd be taking my house straight off the market with them and making it clear as to why.

I would be looking for a new estate agent!

...or report them? Surely there's an ombudsman you can complain to?

You're on the aibu section, it is completely on topic and relevant to that.

I’d terminate the contract immediately and go elsewhere. Also a google review stating what happened and advising people to beware of their unprofessionalism. If they’re not taking your house sale seriously and behaving like kids, you’re wasting your time. You need to have a good working relationship with your estate agent and they’ve already blown it just for a laugh. You’re going to pay a lot of money to these people, you’re the client. Maybe if its starts hitting their commissions & profits they might grow up.

It's not the end of the world. If you aren't happy, go with someone else.

Yes, it’s incredibly unprofessional, and they should lose their job over it.

I also think you should stay out of it. Hoping someone gets fired when the outcome doesn’t actually affect you feels quite grudging, and it’s probably not great for your own mental wellbeing.

The thing is, what happened wasn’t just unprofessional, it was grossly inappropriate. This isn’t a mechanic’s garage in the 1990s! It’s a professional workplace in 2026. Accessing or using sexual content like that at work is so far beyond acceptable in our current society that it’s astonishing, right?!

Personally, I’d walk away and find somewhere else, without paying any fees.

Sorry OP but I laughed out loud at this. The naughty office junior has always made me giggle. So long as it wasn't your own faces transposed onto the screen, it makes a great story for future parties and I'd use the whole scenario to get a huge discount. Wouldn't care less whether the culprit was sacked.

I would withdraw your property from them, then it has cost them your fee. And leave a bad review explaining what has happened. Might take it more seriously then.

What’s happened as a result, have you told them you aren’t going with them any more, are they offering you discount of services as an apology etc?

I would leave them a review on google describing what happened and the outcome. Warn others that they do it. They dont deserve such a high regard.

I agree that you don't get a say in their internal disciplinary proceedings. I would, however be expected to be released from my contract with them and be putting the house on the market with another agent. No way would they be profitting from sale of my house when it had become the subject of ridicule through the actions of their staff member.

You might be able to get out of your contract as it’s a breach if they put up photos not approved by you. I’d also remove listing with them. If they’re a big brand, check if there’s an escalation route. If not, check if they’ve opted in some voluntary qualification as if that’s the case, there would be someone you can appeal to. Reputable estate agents rely on those schemes given they’re largely unregulated. It’s your home and reputation at the end of the day so I wouldn’t let it go.

Pull the listing and instruct elsewhere.

I agree. Apparently EAs still operate in the 1980s. This type of behaviour is zero tolerance in most companies these days.

I would change agent, I see no reason why the OP shouldn’t leave a simple, strictly fact based review for them as its has caused her inconvenience and embarrassment.

You can probably end the agreement and list with someone else under breach of contract. I doubt that imagery portrayed your property in a positive light, or worked to maximise the sales price. You probably have clauses in your agreement to that effect.

Or allow you out of your contract with no costs so you can go with another, professional outlet.

The police won’t be interested, and there wouldn’t be grounds for any Compo.