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AIBU?

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Original poster

10 missed calls from private health company

206 replies

londontoibiza · 28/06/2026 09:08

I booked a private MRI scan a week ago. I have gone through the screening questionnaire on the phone when I booked the scan. All good.

In the past week I have had 10 missed calls from them - at first it was “calling regarding my referral”, now they’re “calling to confirm I’ll be attending”.

As a rule I don’t answer my phone to an unknown number unless I’m expecting a call. If they leave a voicemail, I’ll call back when I’ve verified their number.

AIBU to think 10 calls in 7 days is excessive? I’ve paid, I’m suitable for the scan and I will be attending tomorrow. Surely they don’t need to be in constant contact with me?

OP posts:
Original poster
londontoibiza · 28/06/2026 09:15

NotAnotherScarf · 28/06/2026 09:13

Yes its excessive and I've had something similar re an appointment at the eye hospital for a routine check.

But I would imagine they have so many arseholes who don't show up or cancel but because they've paid expect to still get the scan when they want.

If it was NHS I’d agree wholeheartedly and make more of an effort to call back. But it’s private - all that happens if I don’t attend is they’ve made £360 without having to scan me and report on it.

OP posts:
EineReiseDurchDieZeit · 28/06/2026 09:14

I don’t understand why you aren’t answering the phone when you know you’ve got an upcoming appointment and it’s probably not cold calling or randoms. Two of my ongoing medical things come up as No Caller ID so I assume it’s them. Timewasters usually are flagged as Suspected Spam.

Lomonald · 28/06/2026 09:13

Just answer your phone the first time then they probably won't need to keep phoning back! You should have recognised the number by the second time,.

NotAnotherScarf · 28/06/2026 09:13

Yes its excessive and I've had something similar re an appointment at the eye hospital for a routine check.

But I would imagine they have so many arseholes who don't show up or cancel but because they've paid expect to still get the scan when they want.

Original poster
londontoibiza · 28/06/2026 09:11

Nowthatshuge · 28/06/2026 09:10

Can I ask why you don’t just call them an confirm you are attending? I imagine they have a robust checking system to avoid people wasting precious appointments by being no shows

It’s not an NHS scan, if I don’t attend they keep my £360 so no problem there.

I just really object to the unreasonable number of calls. 10 in a week is too many. I did actually call them back at one point and ask them to stop calling me as I had the scan booked and will be attending. I don’t see why I need to confirm my whereabouts like a child. I’m an adult. I have an appointment, I will attend it.

OP posts:
Nowthatshuge · 28/06/2026 09:10

Can I ask why you don’t just call them an confirm you are attending? I imagine they have a robust checking system to avoid people wasting precious appointments by being no shows

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