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AIBU?

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AIBU to wonder if I am being overcharged for cleaning?

109 replies

2026baby · 27/06/2026 11:09

So I am a cleaner in London and charge £20 per hour. Whenever a new client gets in contact they seem to think I am ridiculously expensive, they always try to negotiate and lately I have been refused work based on my hourly rate.

I am currently heavily pregnant so not working but also not coping with my own housework so thought let me get some help in! I didn't think I was cheap so was willing to pay someone else around £20 too (perhaps more even!) and thought that was reasonable.

So far I have been quoted £200 for a basic bathroom clean that should take 2 hours at the most, £350 for exterior window cleaning (I live in a flat and have 4 windows, all accessible from the inside....) and the minimum price per hour seems to be £25 for individual cleaners and £30 if a company!

Is this normal?! Am I wildly undercharging?! Where do I find clients who are willing to pay these prices?

And more importantly where do I find the cheaper cleaners that my clients claim they can get?! Or at least someone charging similar to me!

OP posts:
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CeciliaMars · 27/06/2026 11:25

I think you are about right and they are crazy! I think when people don't really need the work, they throw out crazy prices and see if anyone is mad enough to pay them.

2026baby · 27/06/2026 11:18

ofcolitas · 27/06/2026 11:14

I think £20 an hour for a cleaner in London is the going rate.

One simple way to gauge whether your prices are right when self employed is to see how much work you're getting. If you're getting enough work then your charge is about right. If you're not getting enough work then you're probably over-charging and need to lower your rate.

So did you get enough work when you were charging £20 an hour?

I am always fully booked but my clients are always so complimentary I thought it had more to do with the quality of my work vs the apparent low price!

I just find it weird now that I am looking for a cleaner myself I can't find anyone who charges similar to me or less!

OP posts:
Quooth · 27/06/2026 11:17

I think most cleaners charge more for the first clean and more for a one off.
Having said that I don't live in London and I pay £15 which I consider quite cheap.

ofcolitas · 27/06/2026 11:14

I think £20 an hour for a cleaner in London is the going rate.

One simple way to gauge whether your prices are right when self employed is to see how much work you're getting. If you're getting enough work then your charge is about right. If you're not getting enough work then you're probably over-charging and need to lower your rate.

So did you get enough work when you were charging £20 an hour?

2026baby · 27/06/2026 11:13

SadFaceEmoji · 27/06/2026 11:11

I’m in London. I pay my cleaner £15 per hour and she brings all products and equipment.

If by chance you happen to be close to West/North West London I would love your cleaner's details!

OP posts:
Sleepygrumpyandnothappy · 27/06/2026 11:13

Are you looking for one off rather than a regular clean? Presumably that’s making it more expensive.

We’re zone 3 and pay £15 an hour. But I think my cleaner needs to put her price up as she’s not raised it since we started three years ago.

PRosie · 27/06/2026 11:12

£20 for London is cheap!

SadFaceEmoji · 27/06/2026 11:11

I’m in London. I pay my cleaner £15 per hour and she brings all products and equipment.

Comsicomsa · 27/06/2026 11:11

I'm close to London. Ours is 15 phr. Dont have a minimum but we do 2 hrs pw.

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