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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to wonder if I am being overcharged for cleaning?

109 replies

2026baby · 27/06/2026 11:09

So I am a cleaner in London and charge £20 per hour. Whenever a new client gets in contact they seem to think I am ridiculously expensive, they always try to negotiate and lately I have been refused work based on my hourly rate.

I am currently heavily pregnant so not working but also not coping with my own housework so thought let me get some help in! I didn't think I was cheap so was willing to pay someone else around £20 too (perhaps more even!) and thought that was reasonable.

So far I have been quoted £200 for a basic bathroom clean that should take 2 hours at the most, £350 for exterior window cleaning (I live in a flat and have 4 windows, all accessible from the inside....) and the minimum price per hour seems to be £25 for individual cleaners and £30 if a company!

Is this normal?! Am I wildly undercharging?! Where do I find clients who are willing to pay these prices?

And more importantly where do I find the cheaper cleaners that my clients claim they can get?! Or at least someone charging similar to me!

OP posts:
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TeenLifeMum · 27/06/2026 14:05

I pay £26.40 an hour. That includes VAT which pushes it up but after cheaper, unreliable cleaners I decided to pay extra and go through a company. They bring equipment etc and do a great job but I know I pay more than others. If a cleaner is sick they send another one so it’s far more reliable. I’m in the south west.

Quooth · 27/06/2026 14:00

2026baby · 27/06/2026 11:31

I am definitely comfortable with my pricing. I charged only £15 a couple of years ago but costs have gone up a lot hence the increase to £20.

I still think the prices I am being quoted are ridiculous though! £200 for a 2 hour bathroom clean is £100 an hour and don't ger me started on each window costing £90 to clean!

Are they sending a team in for £100 per hour?
My cleaner sometimes doubles up with a friend, they do two hours instead of four.

CrazyCatMam · 27/06/2026 13:58

I've just been quoted £27.50 per hour - NE Scotland. I really don't know if I can justify it. According to fb, £15 - £20 is the going rate locally.

So based on that, I'd say you aren't overcharging at all.

Astra53 · 27/06/2026 13:04

I live outer London and my cleaner charges £17 an hour. Your hourly rate is perfectly reasonable. What people don't think about is that you don't get paid for holiday or sick. I do pay my cleaner for these things at 50% of her usual rate. My friend paid her cleaner furlough during Covid. I am not sure why people seem to think self employed cleaners charge too much.

cupfinalchaos · 27/06/2026 12:46

2026baby · 27/06/2026 11:13

If by chance you happen to be close to West/North West London I would love your cleaner's details!

Ha- people would rather give you their husbands than their cleaners!!

NewPhotos · 27/06/2026 12:45

I’m in the Midlands and pay £20 ph. It’s just gone up from £17.50 I think. They do a good job and are nice ladies so I don’t complain. I think £20 is fairly standard.

Poshjock · 27/06/2026 12:44

Company I use is £25 p/h for a deep clean, minimum 4 hours and £20 p/h for standard clean, no minimum time. Some other cleaners are available for £18 p/h so it looks like £18-20 is standard - Central Belt Scotland.

ThreeDaysinJune · 27/06/2026 12:40

There was a recent thread where OP (me!) was roasted for querying being quoted £22 ph for a regular clean in not London, not SE.

tempname1234 · 27/06/2026 12:36

I pay £25 per hour. I feel it is expensive but it is the price in my area. I feel I’m overcharged because they don’t stay the full time and much is left undone but I have tried a number of different cleaners and various situations. It is pretty much all the same. Once I get really pissed off, I move on to the next.

FinallyMovingHouse · 27/06/2026 12:33

I've had a cleaner a couple of times in the last year where I am (midlands) and they've charged £20ph. If I was regular, it would be £19ph. When I was looking around for someone to do a one off clean, another company said they would have to visit and would only quote for the whole house (5 bed). They visited and then quoted £475 for 7 hours!!!

Most of the other regular clean regular rates I've seen have been £18 minimum and for that price, I'll just do it myself.
£20 in London seems like a bargain.

Tel12 · 27/06/2026 12:32

Goldengirl123 · 27/06/2026 12:25

£15 is fair. I work for the NHS is a very stressful job for minimum wage!!!

Most cleaners are self employed and will not get sick, holiday pay or pension entitlement. Will also have to fund travel and insurance. Can also get notice immediately. Lot to be said for having a contract.

Badbadbunny · 27/06/2026 12:30

Goldengirl123 · 27/06/2026 12:25

£15 is fair. I work for the NHS is a very stressful job for minimum wage!!!

Massive difference between employment and self employment. You get paid holidays, paid sick leave, generous employer pension contributions, don't have to buy your own equipment/materials, don't have costs of insurance, accountant, etc etc. You're comparing apples and pears. I always tell clients that minimum hourly rate for being self employed is 2X NMW rates to account for all the unchargeable time, overheads, lack of paid leave etc etc. £25 is effectively the bare minimum to make self employment worthwhile.

Goldengirl123 · 27/06/2026 12:25

£15 is fair. I work for the NHS is a very stressful job for minimum wage!!!

2026baby · 27/06/2026 12:16

CalmerBlie · 27/06/2026 11:41

…and in answer to your question, I found my cleaner by asking for personal recommendations (rather than companies touting for work) on a local facebook group, maybe ask there?

That is where I have been looking but I only get people recommending themselves who then send through these ridiculous quotes!

OP posts:
littlemousebigcheese · 27/06/2026 12:08

We pay £24 an hour which I’m happy with as they are brilliant!

sweatymessi · 27/06/2026 12:06

@ofcolitasI used to recommend my cleaner, she ended up doing loads of neighbours. Went home after Brexit

ofcolitas · 27/06/2026 12:05

sweatymessi · 27/06/2026 11:38

Can anyone recommend me their £15 cleaner please?

The thing is, once you've got yourself a good, reasonably priced cleaner/gardener/window cleaner/ etc the first thing you do is NEVER recommend them to anyone. Recommending them means they are less available to you and more likely to increase their prices. As a private carer I was always in demand, but the only time families recommended me was when their loved one was dead 😀

7238SM · 27/06/2026 11:50

We are between zone 1-2 and have a cleaner for the communal stairs/hall. She is insured, invoices (not cash in hand) and charges £20 /hr.

snoopydoopydo · 27/06/2026 11:49

In in North London and payy cleaner £17.50 per hour.

CalmerBlie · 27/06/2026 11:41

…and in answer to your question, I found my cleaner by asking for personal recommendations (rather than companies touting for work) on a local facebook group, maybe ask there?

CalmerBlie · 27/06/2026 11:38

We pay £20 an hour, in the SE, but not London. I think my cleaner is worth every penny!

sweatymessi · 27/06/2026 11:38

Can anyone recommend me their £15 cleaner please?

2026baby · 27/06/2026 11:31

NotAnotherScarf · 27/06/2026 11:27

The only thing I would ask is can you live on what you earn comfortably and keep busy.

I was ridiculously cheap when I was a gardener, but had few overheads and as a workaholic I was happy to be constantly busy.

There's a fb ad today from a guy who took over a lot of business from me. Everyone was shocked when I warned the I was cheap. But no gardener should be advertising in June if you're OK and reasonably priced

I am definitely comfortable with my pricing. I charged only £15 a couple of years ago but costs have gone up a lot hence the increase to £20.

I still think the prices I am being quoted are ridiculous though! £200 for a 2 hour bathroom clean is £100 an hour and don't ger me started on each window costing £90 to clean!

OP posts:
BillieWiper · 27/06/2026 11:30

My cleaner gets 15ph. We need her for more hours but she's fully booked out so we just have 3 hrs every 2 weeks. It's not enough time to do any bedrooms!

NotAnotherScarf · 27/06/2026 11:27

The only thing I would ask is can you live on what you earn comfortably and keep busy.

I was ridiculously cheap when I was a gardener, but had few overheads and as a workaholic I was happy to be constantly busy.

There's a fb ad today from a guy who took over a lot of business from me. Everyone was shocked when I warned the I was cheap. But no gardener should be advertising in June if you're OK and reasonably priced

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