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AIBU?

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AIBU to think nursery should refund afternoon closure during heatwave?

82 replies

MakingLasagne · 25/06/2026 20:28

Our nursery is closing at 1pm tomorrow due to the heatwave.

The reasoning given:
As you may be aware we have implemented a number of measures to keep children and staff safe and as cool as possible including fans, AC, lots of water and ice play and encouraging drinking water to stay Hydrated. However, we are concerned this won't be enough during these very high temperatures and children particularly in the afternoon.
We are also very mindful that some staff members will have to collect their own children from schools which have had to close/close early.
We are sorry for this disruption that this will cause but do believe it is in the best interest of the children, and would prefer to give you as much notice as possible.

My child doesn’t attend on Fridays so I have zero skin in this game, but a parent has asked if the afternoon will be refunded.

Nursery response: unfortunately there will be no refund issued for the half day closure as the decision to close was made as a precautionary measure to ensure the safety and wellbeing of all children and staff. While we appreciate the inconvenience this may have caused, safeguarding and safety must remain our highest priority.

They’re not the best tbf at this stuff - we’ve had multiple room closures in the last year or two due to staffing (in fairness these have been refunded). My child is leaving in a month and I won’t be short changed, but do you think they’re BU about the refund?

YABU = they’re right not to refund
YANBU = they should refund

OP posts:
MakingLasagne · 25/06/2026 20:36

BringBackCatsEyes · 25/06/2026 20:33

Is their AC broken?
The fact some staff need to collect their own kids - irrelevant.

They don’t have wall mounted AC but have coped with external units and fans Weds and today. As of pick up today all seemed to be functioning.

Like I say, my DC isn’t there tomorrow so it’s not affecting me, I’m just curious what others think.

OP posts:
MakingLasagne · 25/06/2026 20:34

Crunchymum · 25/06/2026 20:30

What does the contract say?

There’s the usual wording about ‘if they have to close for reasons beyond their control’.

However:

  • tomorrow afternoon will be cooler than today and yesterday (still horrid though, we’re SE!)
  • theyve cited staff needing to get their own kids from school which is a staffing issue - and we’ve been refunded for room closures for short staffing before

I should add this is part of the largest nursery chain in the UK (think honey making creatures) and day rates are over £100 per day, so it’s not an insignificant amount.

OP posts:
BringBackCatsEyes · 25/06/2026 20:33

Is their AC broken?
The fact some staff need to collect their own kids - irrelevant.

MakingLasagne · 25/06/2026 20:32

patooties · 25/06/2026 20:30

Are they paying the staff?

I don’t know and I reaaaaally want to ask but as I don’t have my kid in tomorrow I sort of feel like it’s not my question to ask.

OP posts:
Crunchymum · 25/06/2026 20:30

What does the contract say?

patooties · 25/06/2026 20:30

Are they paying the staff?

MakingLasagne · 25/06/2026 20:29

I would add that they haven’t closed at all today (Thursday) or yesterday (Wednesday) when temperatures have been equivalent to or lower than Friday PM’s predictions.

OP posts: