Shamelessly posting here for traffic. I foolishly bought an outfit from Lune London - not going to share a link as I don't want to boost their algorithm. I should have read the reviews first. They are basically a scam company.
They sent items which were not what I'd ordered, and such appalling quality there's no way anyone in their right mind would have wanted them - like something you'd buy from a cheap costume shop. When I tired to request a refund, there was a lot of back and forth and sending of photos, which they eventually responded with an offer of a partial return (25% plus the rest in vouchers) - but I would have to send the items back at my own expense.
Having read the reviews by this point, I know what was coming - I would be asked to return them to an overseas address which would cost so much as to make the return pointless. I asked them about this and was assured that no, it's a UK address.
After several more emails, with me quoting various bits of consumer law at them, they agreed to a full refund when I returned the products, and said they would send the address in another email... surprise, it's in Canada. I pointed out that I'd been lied to in a previous email and got an "oops, our bad".
At this point I told them to forget it and I'd take it up with trading standards on Monday (today). This morning I got an email offering full refund on the item they admit they never sent - no return needed - and a 75% refund for the other. I accepted this as I've had enough of this now. A couple of hours later I received a 50% refund for item 2, not 75%, and have been told my "request for a refund" for the other item is awaiting approval (never mind the fact that they offered it). I am not holding my breath, but at the same time I'm not going to let them have the last word.
Basically, their entire business model is built on sending shoddy, incorrect products that are not as advertised, and then making it impossible to extract refunds from them. Do not be enticed by the nice photos on their website. I normally have the sense to avoid this sort of nasty fast fashion and I'm embarrassed to have got sucked in. Back to vinted!
Edited for a million typos - I'm on the bus.