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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To refuse coffee someone else rejected?

167 replies

36Camelliasandcounting · 19/06/2026 07:34

It’s happened several times recently. The barista has made a drink that wasn’t the right specification for whoever ordered it. One of those things right? It happens.

Except several times recently, the barista has then poured that rejected coffee into a takeaway cup from the ‘having in’ mug and tried to serve to me. I’ve refused and been met with a fair bit of eye-rolling. Most recently I just asked for a refund and after I left a review online stating the incident had happened several times recently including twice that week and as a result I wouldn’t be going back.

The manager has since replied stating it’s policy and widely appreciated by customers to minimise waste?!

AIBU to think no one wants someone else’s rejected coffee?

YABU: I’m happy to take other customers rejected coffee.

YANBU: No. Even worse if the coffee isn’t the right spec and/or has been stood on the side whilst the original drink was remade so is then cold when presented to you.

OP posts:
HighHeelsRedLips · 19/06/2026 15:40

36Camelliasandcounting · 19/06/2026 07:34

It’s happened several times recently. The barista has made a drink that wasn’t the right specification for whoever ordered it. One of those things right? It happens.

Except several times recently, the barista has then poured that rejected coffee into a takeaway cup from the ‘having in’ mug and tried to serve to me. I’ve refused and been met with a fair bit of eye-rolling. Most recently I just asked for a refund and after I left a review online stating the incident had happened several times recently including twice that week and as a result I wouldn’t be going back.

The manager has since replied stating it’s policy and widely appreciated by customers to minimise waste?!

AIBU to think no one wants someone else’s rejected coffee?

YABU: I’m happy to take other customers rejected coffee.

YANBU: No. Even worse if the coffee isn’t the right spec and/or has been stood on the side whilst the original drink was remade so is then cold when presented to you.

Eww, so does the person it was intended for take a sip and then reject it because it’s not up to standard? No way would I want that! Coffee out is not cheap and I would expect the coffee I paid for to be made for me, not someone’s reject coffee.

Hayley1256 · 19/06/2026 15:35

36Camelliasandcounting · 19/06/2026 15:05

@abbynabby23 but the plate of food never left the woman behind you's line of sight? In these instances, the coffees have literally been across the shop and back then left on the side for 5+ minutes whilst other drinks were made to replace the error.

So they were cold.

And presumably the meatballs weren't tipped from one plate to another. Pouring a cappucino from a mug into a take-away cup fundamentally changes the texture and taste of the drink.

It's completely different.

So has someone tasted the coffee and then sent it back?

Left · 19/06/2026 15:33

Ahhhh I don’t want some sipped coffee, that’s grim! Sounds like the staff need better training and more support from management.

DugnuttEyeBoogies · 19/06/2026 15:30

dizzydizzydizzy · 19/06/2026 08:01

Exactly this!

But it sounds from OP update like it was taken to a sit in table, so the customer might have tasted it then complained! Ewwww grim!!

Daftypants · 19/06/2026 15:26

I’d not accept that .
For starters pouring it from the cup to a takeaway cup messes it up , all the foam for a cappuccino or the velvety milk for a flat white will spoil the drink and it’s expensive enough so why should I drink their mistake ??

36Camelliasandcounting · 19/06/2026 15:05

@abbynabby23 but the plate of food never left the woman behind you's line of sight? In these instances, the coffees have literally been across the shop and back then left on the side for 5+ minutes whilst other drinks were made to replace the error.

So they were cold.

And presumably the meatballs weren't tipped from one plate to another. Pouring a cappucino from a mug into a take-away cup fundamentally changes the texture and taste of the drink.

It's completely different.

OP posts:
abbynabby23 · 19/06/2026 15:02

36Camelliasandcounting · 19/06/2026 07:34

It’s happened several times recently. The barista has made a drink that wasn’t the right specification for whoever ordered it. One of those things right? It happens.

Except several times recently, the barista has then poured that rejected coffee into a takeaway cup from the ‘having in’ mug and tried to serve to me. I’ve refused and been met with a fair bit of eye-rolling. Most recently I just asked for a refund and after I left a review online stating the incident had happened several times recently including twice that week and as a result I wouldn’t be going back.

The manager has since replied stating it’s policy and widely appreciated by customers to minimise waste?!

AIBU to think no one wants someone else’s rejected coffee?

YABU: I’m happy to take other customers rejected coffee.

YANBU: No. Even worse if the coffee isn’t the right spec and/or has been stood on the side whilst the original drink was remade so is then cold when presented to you.

Yes that’s unreasonable. If the coffee was just made, why not?! This happened at Ikea actually today. I ordered for my daughter meatballs and while I was about to tell the lady serving not to add the sauce cause my DD cannot have dairy, she added the sauce. I explained to her and she said no worries and gave it to the person behind us. I didn’t find it weird. Is she meant to throw it in the bin?!

Imisssleep88 · 19/06/2026 14:42

If it was returned from a table even via staff, I would be wondering why it was returned, at what point did they realise it was wrong? Did they read it out and the person said no it should be x y z, or did they realise once they had had a sip? I wouldn't want someone else's reject in case it had been sipped personally, even worse if it's not the order you wanted anyway. They should learn from their mistakes and stop wasting their own stock, not palm it off on other paying customers.

Fupoffyagrasshole · 19/06/2026 14:09

it being poured into another cup - hell no

I wouldnt be paying near 4£ for that - want a nice fresh foamy one

ChipswithMayonnaise · 19/06/2026 14:06

Caniweartheseones · 19/06/2026 12:03

I’ve stopped going to my usual cafe because the baristas apparently have better things to do than make a proper coffee (for £4.50). Like pour one they mistook the order of into another cup (what happen d to the temperature/ froth?!)/ update their phone/ sit down sulking. It’s saved me a lot of money and bad vibes.

Let the café owners know, especially if it's an independent place.

ConstanzeMozart · 19/06/2026 13:39

BillieWiper · 19/06/2026 12:34

I've never seen any coffee shop staff member palm off a rejected coffee on someone else?! Surely to have rejected it the client must have touched and or tasted it? And it would get cold and the crema/froth messed up if you transfer it from one cup to another.

You need to stop using that shop?! They must be arseholes who take messed up orders out of the workers wages if they're so desperate to recycle them.

No, the OP says clearly that the problem has been that the barista made the wrong coffee.

3678194b · 19/06/2026 13:32

I wouldn't take it. Once I was ordering at a well known coffee shop. I watched as the barrister made the drinks, except mine. There was an already prepared drink at the side and he put that on my tray with the other drinks. Didn't know the background to it but thought fair enough.

I sat down, took a sip and it was luke warm. I like my drinks hot, went back to the counter and asked for a new one. So no I wouldn't do that again as probably similar would happen.

JustGotToKeepOnKeepingOn · 19/06/2026 13:07

I think the word ‘rejected’ is a bit harsh. I’m allergic to caffeine. I have to have decaf otherwise I’ll throw up. I always double check because it’s an easy thing for the barista to get wrong. If it’s not decaf, I can’t have it, so if someone else could have it, I don’t see the problem. Likewise I’d happily take a decaf if someone else preferred the full-caffeine version.

Cailleach1 · 19/06/2026 12:57

Chiapotayto · 19/06/2026 12:33

Exactly my order, without the extra ice!

So, if there was a cup of what what exactly your order (but not quite as had extra ice), sitting behind the counter, and which was proffered to you by an assistant, would you take it and pay full price.

Taking into account that you don’t know where it has been since it was first made. Maybe brought to a table, sipped by someone whose saliva is now an ‘extra’ as it were. Indeed you don’t know if some weirdo added something in or not. In the knowledge that the coffee shop tries to fob off earlier discards anew (and at full price, the cheeky b&ggers). That is aside from it maybe sitting there for a while. They could chuck in some extra ice, and ‘hey presto’.

PenelopeJoanSterling · 19/06/2026 12:44

if its in same cup , then id consider it as long as still hot, if it was a eg special coffee and repored then surley that defeats having a special coffee if it reblends the ingredients etc

Cherrytree86 · 19/06/2026 12:36

Ignore anyone trying to tell you YABU.

most coffees will be ruined by pouring them like that. Not to mention cooling.

the price of these drinks means they should be just right.

END OF

BillieWiper · 19/06/2026 12:34

I've never seen any coffee shop staff member palm off a rejected coffee on someone else?! Surely to have rejected it the client must have touched and or tasted it? And it would get cold and the crema/froth messed up if you transfer it from one cup to another.

You need to stop using that shop?! They must be arseholes who take messed up orders out of the workers wages if they're so desperate to recycle them.

Chiapotayto · 19/06/2026 12:33

Noshowlomo · 19/06/2026 07:37

Well my order is always a decaf oat milk iced latte with vanilla syrup, extra ice so I don’t think it would be one of those, so I’d reject it

Exactly my order, without the extra ice!

WonderingAndOverthinking · 19/06/2026 12:32

They should be taking more care whilst making customer’s drinks to “minimise waste.”

Blanketpolicy · 19/06/2026 12:30

Shewhoshallnotbenamed91 · 19/06/2026 11:44

It's simple though really isn't it... The person has had a poor experience on more than one occasion. Yet keeps returning? Why would you keep going back for what you feel is substandard service? Just get a new coffee shop and move on. It's not that deep

Yes it is simple, read a thread, don’t think it is “deep” enough for you….. move on. There is even a handy hide option if really not interested.

It is a casual chat forum, absolutely no need to try to be the thread police, judge and jury rolled into one.

ConstanzeMozart · 19/06/2026 12:27

I wouldn't want e.g. a flat white if it had been waiting and cooling, and been tipped from an 'in' cup into a takeaway one. The texture and order the milk and coffee is poured is the main point.
But I've been offered a coffee before that's not quite what I'd order (I'm a flat white person and have been offered a latte) when the drink was made and called and no one claimed it. If it's a freshly made coffee, and free, I don't see why not.
But anyway, this cafe sounds shite, OP. I'd just go somewhere else.

Arcticienne · 19/06/2026 12:23

Hesitated to join in with this one as the circumstances as described seem so unlikely. OP must be the unluckiest coffee buyer alive. Jeezo - “several times” ? Only advice I can offer … don’t bother buying any Lotto tickets.

AWeeCupOfTeaAndAnIndividualFruitTrifle · 19/06/2026 12:22

Shewhoshallnotbenamed91 · 19/06/2026 11:09

This sounds like the most ridiculous post.
First world problems and all that hey 😂
Would I want a drink that has been touched by someone else? No... But if it was made hadn't been touched and it was the same order as mine I can't see the issue? Seems a bit dramatic

Maybe if they didn't resolutely charge first world prices, people wouldn't mind so much!

Tangled123 · 19/06/2026 12:12

If the first cup was made while I was in the queue, I saw the customer reject it and the cup stay behind the counter until it was offered to me, I would probably accept it even though I would prefer a fresh one.

I would have thought a coffee place wouldn’t be allowed to resell a cup of coffee that went out of their sight/ control though? They wouldn’t be able to guarantee the cup is the same as it was when they first sold it as the customer could have drank some, spiked it, added sugar etc. At that point, it’s basically leftovers and completely fine for OP to reject, without even considering the pouring into another cup.

Lillabet · 19/06/2026 12:11

As a trained barista, this is extremely poor practice and smacks of penny pinching by the coffee shop. Pouring from a sit in cup to a take out cup changes the texture of the milk and shouldn't be done! I wouldn't be happy at £4/5 a coffee to be given a second hand coffee, at that price I want a freshly made coffee!