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AIBU to be appalled by delayed NHS care for possible shoulder fracture

89 replies

WiggyClawsThe2nd · 16/06/2026 15:50

So I requested a doctors appointment for excruciating pain in shoulder 5 weeks ago now. Got an appointment 2 weeks later. Was referred to an urgent physio to assess, this was another week later. Physio booked an urgent xray for another week later (today) to check if it was broken. Told it'll be another 2 weeks to find out if it's broken. So by the time the results come, it'll be 6 weeks since it was broken. I know the NHS is struggling but this is ridiculous is it not? Surely a break will be impossible to fix right by then?
AIBU to be absolutely appalled?

OP posts:
GreatOffWhiteFalcon · 16/06/2026 21:07

Namechangedasouting987 · 16/06/2026 17:11

No not surprised. I had a T8 vertebrae fracture diagnosed on 14th May, after waiting from 19th April for the xray results.
I was referred by GP to musculo skeletal on 15th May they rejected the referal and I was re referred to fracture clinic on 19th May, that was passed onto spinal orthoepdics on 27th May. Now on a waiting list and cannot chase until 24th June.
All GP can do is offer pain manegement, tell me to lift nothing and do no strenuous activity and tell me to go to A&E if (and I quote) I lose control of my bowels or lose feeling in my legs.
I didn't know I had broken it. It was a traumatic incident, but thought it was a sprain/ soft tissue etc. But wasnt getring better. So went to GP. And here I am.
Could well have healed in the last 2 months. Guess I will find out in July maybe. Cant do any physio for the not inconsiderable muscular pain until fracture addressed.
Meanwhile my life is pretty much on hold.

Edited

Could you possibly afford private treatment OP? If they are talking about losing control of your bowels and having numb feet, it sounds as if they suspect nerve damage.

NoWordForFluffy · 16/06/2026 21:06

Greybeardy · 16/06/2026 21:02

however the treatment for torn rotator cuff & broken shoulder is the same, just a sling.

…unless it’s not (which is quite often)

I had a full thickness rotator cuff tear and no sling. Just left to get on with it for 8 months until they operated on it.

Greybeardy · 16/06/2026 21:02

Angelou79 · 16/06/2026 21:00

My broken shoulder showed on scan wasn’t evident on X-ray however the treatment for torn rotator cuff & broken shoulder is the same, just a sling.

however the treatment for torn rotator cuff & broken shoulder is the same, just a sling.

…unless it’s not (which is quite often)

thepurplepenguin · 16/06/2026 21:01

I had a potential stress fracture recently in a high risk location. It didn't feel like an A&E type emergency to start with and I didn't want to be a time waster, so I put a GP request in. They gave me an appointment with a physio for two weeks later, no call/check with the GP at all despite some red flag symptoms. I tried to get a more urgent appointment but there weren't any! I knew I'd end up in the same position that you have in terms of x-ray timelines (I'd been there before!) so I eventually gave up and went via 111 to A&E.

X-ray, CT, urgent outpatient MRI all within 5 days and fracture confirmed. So in future I'd always just go to straight to A&E/urgent care if any fracture is suspected. GP route would have left me walking around for weeks on a high risk injury and possibly resulted in surgery. It is really confusing when you can't find an appropriate route to get help.

Angelou79 · 16/06/2026 21:00

My broken shoulder showed on scan wasn’t evident on X-ray however the treatment for torn rotator cuff & broken shoulder is the same, just a sling.

CurlyhairedAssassin · 16/06/2026 20:57

People are being a bit mean trying to say that OP was daft for not going to A&E in the first place. I think it’s fairly common to try and soldier on if you have a trip or fall and you think it’s probably just soft tissue injury as you’re not screaming in pain or feeling faint with it ir whatever.

I’ve been told I’ve had a healed previously broken rib on a chest x Ray as an incidental finding while scanning for something else, and on another occasion a chip out of my ankle bone which they said was from an old injury. I bet there are loads of people walking round with old injuries that they didn’t get checked out at the time as they thought it was just soft tissue damage and would heal on its own with some ice and rest.

TheFairyCaravan · 16/06/2026 20:53

I broke my wrist emptying the tumble dryer (don’t ask) but ignored it for about 5 weeks because the pain wasn’t that bad unless I moved it in a certain way but it was very annoying. When it showed no signs of getting better I went to the GP who sent me for an x ray the next day. Within a day or two he rang me to tell me it was broken but said there was nothing they could do for it then because I’d left it too late so I had to give it time. It was my fault, not theirs, I never bother the doctor unless I’m half dead.

JulieJo · 16/06/2026 20:49

I think the waits are normal for the NHS unfortunately. I think you have been unfortunate in the process you have needed to follow.
In our area, we can self refer to NHS Physio, all referrals are screened by the Physios and a phone call made to the patient to determine need. If at that point the Physio thinks it is urgent, they will assess you the same day or next day in Minor Injuries, will order an xray after that appointment.
If this were available in your area it would have reduced the delay as you wouldn't have needed to see a GP. If self referral isn't available, ask them why as it is really common across the UK.
All xrays need to be reported on which can take time. The Physio should be able to view the report, and normally the xray itself, a lot of Musculoskeletal Physios will be able to see if you have a break even if small.
Hope you feel better soon.

dadtoateen · 16/06/2026 20:38

WiggyClawsThe2nd · 16/06/2026 20:12

Please please please can everyone rtt before commenting, it's getting tiresome repeating myself.
I wasn't in excruciating pain at first, it's worsened over the last few weeks, prior to that it was just bad when I lifted my arm up to my head.
I was under the impression it was a soft tissue problem until the NHS physio refered me for an urgent xray as she thought it might be broken. My AIBU is that surely an urgent xray shouldn't require a 2 week wait to find out if it's a break or not.

I'm going to have thread removed now as am getting increasingly grumpy because people aren't reading the full thread first!
Thank you to those who did!

Sure you’re not getting grumpy cause people don’t agree with you?

but yes, get the thread deleted so you don’t look like a moaning bugger

Cosimarocks · 16/06/2026 20:38

Mossstitch · 16/06/2026 20:37

Unlikely to be fracture as you would have been in pain straight away. As others have said more likely soft tissue and now have frozen shoulder due to lack of movement due to pain (had it myself and is excruciating so i empathize ifbits that). To be honest a lot of fractures in that area are conservatively managed anyway and just left to heal themselves, if an operation was required its unlikely to have been done straight away.

I'm personally fed up of hearing NHS bashing stories, if people were more sensible in what they went to A & E with then the service would cope better but when it is urgent the NHS is the best! I had a fall on wet muddy path, a day later arm was infected, within a matter of hours I'd been x rayed for foreign bodies, bloods taken, antibiotics given and operation arranged for next day despite it being a bank holiday!

This.

Mossstitch · 16/06/2026 20:37

Unlikely to be fracture as you would have been in pain straight away. As others have said more likely soft tissue and now have frozen shoulder due to lack of movement due to pain (had it myself and is excruciating so i empathize ifbits that). To be honest a lot of fractures in that area are conservatively managed anyway and just left to heal themselves, if an operation was required its unlikely to have been done straight away.

I'm personally fed up of hearing NHS bashing stories, if people were more sensible in what they went to A & E with then the service would cope better but when it is urgent the NHS is the best! I had a fall on wet muddy path, a day later arm was infected, within a matter of hours I'd been x rayed for foreign bodies, bloods taken, antibiotics given and operation arranged for next day despite it being a bank holiday!

Cosimarocks · 16/06/2026 20:33

WiggyClawsThe2nd · 16/06/2026 20:12

Please please please can everyone rtt before commenting, it's getting tiresome repeating myself.
I wasn't in excruciating pain at first, it's worsened over the last few weeks, prior to that it was just bad when I lifted my arm up to my head.
I was under the impression it was a soft tissue problem until the NHS physio refered me for an urgent xray as she thought it might be broken. My AIBU is that surely an urgent xray shouldn't require a 2 week wait to find out if it's a break or not.

I'm going to have thread removed now as am getting increasingly grumpy because people aren't reading the full thread first!
Thank you to those who did!

With the greatest of respect you need to get over yourself. Absolutely no need to respond to everything written on your thread or even read it. Getting offended by people’s reasonable responses is just daft. Pulling the thread because of it is weird.

dadtoateen · 16/06/2026 20:32

WiggyClawsThe2nd · 16/06/2026 15:50

So I requested a doctors appointment for excruciating pain in shoulder 5 weeks ago now. Got an appointment 2 weeks later. Was referred to an urgent physio to assess, this was another week later. Physio booked an urgent xray for another week later (today) to check if it was broken. Told it'll be another 2 weeks to find out if it's broken. So by the time the results come, it'll be 6 weeks since it was broken. I know the NHS is struggling but this is ridiculous is it not? Surely a break will be impossible to fix right by then?
AIBU to be absolutely appalled?

Pay out your own pocket for private health care then.

the NHS system is simply amazing but so overwhelmed.

justasking111 · 16/06/2026 20:25

My DH had a rotor cuff tear. Waited months to see the consultant surgeon who put him on the urgent list for surgery. Eighteen months later he had the surgery. It was too late of course the torn tendons had shrunk. The surgeon did what he could under the circumstances.

A friend had the operation within four days but that was years ago. She made a full recovery.

My advice get a private x-ray if you can.

herbetta · 16/06/2026 20:24

Is the pain worse at night?

sprigatito · 16/06/2026 20:21

foreversunshine · 16/06/2026 16:10

If I was in excruciating pain and genuinely suspected a broken shoulder, I'd go to A&E and endure the very long wait to be seen. If I could wait 5 weeks for a GP appointment, I wouldn't consider it too bad.

You know people endure excruciating pain for years, don’t you? Because they have no choice other than suicide. This “if it was that bad you wouldn’t be able to wait/eat/sit on a chair in A&E” trope has got to stop. It’s dangerous, manipulative and stupid.

Potooooooooes · 16/06/2026 20:21

I'm so sorry, OP.
What a miserable time for you. I hope you get some answers soon.

MinnieMountain · 16/06/2026 20:19

I'd be surprised if a physio wasn't sure that it's a rotator cuff injury. I was told when I did mine that there are classic signs of it (pain when holding onto bicycle handle bars in my case), so it probably isn't that.

The waits are ridiculous. Everything has taken longer when DH had a knee injury this time than when he did exactly the same thing to the other knee 8 years ago.

WiggyClawsThe2nd · 16/06/2026 20:17

dizzydizzydizzy · 16/06/2026 17:30

There are so many surprising things about this. So you told your GP that you were in excruciating pain but they only offered you an appointment 2 weeks later. Did they not suggest that you should go to A&E? Then you had to see a physio. So the GP did not send you for a x-ray. Did the GP not think it might be a fracture?

And why did you go to an osteopath?

I didn't go to an osteopath, a friend who is one had a look for me as I was surprised at the level of pain.

OP posts:
WiggyClawsThe2nd · 16/06/2026 20:15

mindutopia · 16/06/2026 17:14

Sorry, but if I thought I had a shoulder fracture 😳 I’d go to A&E or minor injuries for immediate assessment. Dd has broken her arm and had a suspected broken wrist. With the broken arm, we went to A&E and we were in x-ray in 20 minutes of walking through the door and told immediately, literally by the x-ray tech who showed me the fracture on the screen. We were in a bed to have the fracture set and cast straight from x-ray. With the suspected broken wrist (not broken), we went to minor injuries the next morning, had to wait maybe 45 minutes, x-ray and told by nurse that it was just a sprain, sent on our way, 1.5 hours total from start to finish.

If you have been able to wait this long for an x-ray, it’s not broken or if there is a teeny hairline fracture, it would have healed anyway by now. The x-ray sounds like a courtesy rather than a clinical necessity.

What you describe sounds like muscle and joint pain from restricting movement so you have a loss of range of motion. It will be a physio who can help you with that.

Edited

Like I have repeatedly said, I didn't think it was broken, it was the physio who said it was. Please rtt.

OP posts:
WiggyClawsThe2nd · 16/06/2026 20:14

Namechangedasouting987 · 16/06/2026 17:15

It isnt always obvious to go to A&E. I didn't either. We are told so often not to.
I totally sympathise OP.
And now we are in this rabbit hole going no where.

Yep huge rabbit hole!
Have much stronger meds now thankfully.

OP posts:
WiggyClawsThe2nd · 16/06/2026 20:13

Namechangedasouting987 · 16/06/2026 17:11

No not surprised. I had a T8 vertebrae fracture diagnosed on 14th May, after waiting from 19th April for the xray results.
I was referred by GP to musculo skeletal on 15th May they rejected the referal and I was re referred to fracture clinic on 19th May, that was passed onto spinal orthoepdics on 27th May. Now on a waiting list and cannot chase until 24th June.
All GP can do is offer pain manegement, tell me to lift nothing and do no strenuous activity and tell me to go to A&E if (and I quote) I lose control of my bowels or lose feeling in my legs.
I didn't know I had broken it. It was a traumatic incident, but thought it was a sprain/ soft tissue etc. But wasnt getring better. So went to GP. And here I am.
Could well have healed in the last 2 months. Guess I will find out in July maybe. Cant do any physio for the not inconsiderable muscular pain until fracture addressed.
Meanwhile my life is pretty much on hold.

Edited

Oh no that is truly awful. I do hope they get to you soon, and have fingers crossed for you 💐

OP posts:
WiggyClawsThe2nd · 16/06/2026 20:12

Cosimarocks · 16/06/2026 17:11

Voted YABU not because I think any of the waiting times you’ve described are reasonable, but because you chose a rather bizarre route to getting help. You fell down the stairs and were in ‘excruciating pain’ in your shoulder afterwards, but rather than calling an ambulance or taking yourself to A&E or even an emergency walk in clinic, you called the GP and decided that you would then accept an appointment in 2 weeks time?!
Now either the pain is not that bad or you are a real martyr.
If you have an accident that results in excruciating pain the obvious solution is A&E not only as you get seen sooner but also as you are signalling to the medical team the severity of your pain.
Calling up a GP in these circumstances is a bit like having an oven fire and calling a gas engineer to get your oven disconnected.

Please please please can everyone rtt before commenting, it's getting tiresome repeating myself.
I wasn't in excruciating pain at first, it's worsened over the last few weeks, prior to that it was just bad when I lifted my arm up to my head.
I was under the impression it was a soft tissue problem until the NHS physio refered me for an urgent xray as she thought it might be broken. My AIBU is that surely an urgent xray shouldn't require a 2 week wait to find out if it's a break or not.

I'm going to have thread removed now as am getting increasingly grumpy because people aren't reading the full thread first!
Thank you to those who did!

OP posts:
Hobbitfeet32 · 16/06/2026 17:54

what sort of pain relief are you using? If it’s excruciating I would go to an and e now. That is what it is there for.

dizzydizzydizzy · 16/06/2026 17:30

There are so many surprising things about this. So you told your GP that you were in excruciating pain but they only offered you an appointment 2 weeks later. Did they not suggest that you should go to A&E? Then you had to see a physio. So the GP did not send you for a x-ray. Did the GP not think it might be a fracture?

And why did you go to an osteopath?