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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To ask why parcel delivery services are so terrible?

83 replies

InveterateWineDrinker · 10/06/2026 10:57

So, I've ordered a couple things for home delivery. It's quite a rarity for us: unlike some neighbours who have multiple deliveries every week even once every three months is unusual for us.

Yesterday, Royal Mail emailed at 5.25am to say that a parcel would be delivered between 12.50pm and 4.50pm. Signature required. Fine, I rearranged my day to make sure I'd be at home.

Then they emailed again at 2pm to say it would be delivered between 5.45pm and 7.30pm. Inconvenient and irritating, but there you go. It didn't actually arrive until 7.55pm, which meant I had to get a slippery, dripping DC out of the bath to stop them drowning while I went downstairs and signed for it.

Also yesterday, DHL WhatsApped me to say that the other parcel would be delivered tomorrow, signature required. Again, I re-arranged various commitments to ensure I'd be at home. Just now, they've WhatsApped again to say it's out for delivery now and due between 11.45am and 1.45pm - a whole day early. I'm not at home because I'm out doing something I'd planned to do tomorrow and rescheduled on the basis of the information they gave me less than 24 hours ago.

What is wrong with these people?

OP posts:
5foot5 · 10/06/2026 11:15

AnAudacityofinlaws · 10/06/2026 11:10

Royal Mail is the only reliable service we get here. Evri never turn up at all, DPD is pot luck.

TBH I usually find DHL the most reliable. Royal Mail varies. Evri always just leave things on the doorstep even if I'm in.

When I get things from Amazon I usually try to get a locker deliver where possible. Apart from anything else this usually means you get free delivery

GisGasGus · 10/06/2026 11:13

I dont get many deliveries but as a household we do and have very few, if any, problems

I think it's very area specific

AnAudacityofinlaws · 10/06/2026 11:10

Royal Mail is the only reliable service we get here. Evri never turn up at all, DPD is pot luck.

InveterateWineDrinker · 10/06/2026 11:01

These are rare, high value items from overseas. I didn't have the option of a locker delivery and it's possible one of them will have customs charges. I rearranged to be at home from bitter experience.

OP posts:
Silverbirchleaf · 10/06/2026 11:00

Yo be fair, my local Evri driver is superb. Occasionally we’ll get a message to say the delivery will be delayed, but generally he does a good job.

howfascinatingforyou · 10/06/2026 11:00

Yep- they're all morons.

The last few times Ive waited in only to get a card though the door saying sorry we missed you! I was in the whole bloody time, if you had bothered to ring the doorbell. I dont get it- you spent time filling out a stupid sorry we missed you card and yet you cant be arsed to ring the doorbell which I know works because I tested it to actually deliver it. It makes me so mad

delicioussoo · 10/06/2026 10:59

Yes they are unreliable but I wouldn’t rearrange my day around a parcel tbh. Unless it was an essential item. They can leave it somewhere or try again

Nosleepagain34 · 10/06/2026 10:58

I think that’s why the lockers are so popular