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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To find people who refuse to embrace technology irritating?

378 replies

Sophiehoney · 08/06/2026 16:37

I don't mean people who genuinely struggle

I am irritated with people who absolutely refuse to even try.
I am sure a lot of the time they do it on purpose. They use the whole "I don't do technology" thing as a personality trait, to be quirky and "not like all you young people" when simply being a bit older is not a reason in itself, as Mumsnet proves!!

People at my work are moaning like hell because the system of filling in patients notes at the end of the shift in a book with a pen has been replaced by handheld devices (basically phones) that are more secure and can be completed on the go. They are so simple but some people are refusing to learn so others are filling their notes in for them.

A lady at the doctor's today point blank refused to even try to sign herself in on the machine. It was literally just a case of pressing a button and then filling in a form with her name and DOB using a keyboard. She declared proudly "I'm not doing this, I don't do technology, I don't even have a mobile phone!" And made he poor stressed receptionist with a line of people waiting come out and do it for her.

My mum will pop round a million times a week with "something she needs me to on her iPad" and it's usually just something trivial like reading an email and sending a one line reply that I know she is capable of. I've stated getting my 13 year old to do and she pays him £1 every time so every cloud 🤷

But these people do irritate me when they expect others to pick up their slack by refusing to try.

AIBU?

OP posts:
Badbadbunny · 08/06/2026 19:46

Walkyrie · 08/06/2026 19:42

I’m not suggesting we go back to 1970 but I think 2010 was the sweet spot.

That depends on the person. I'd hate to go back to 2010 as it would mean I couldn't order using an app in a restaurant, couldn't book most appointments online, couldn't do anywhere near as much internet shopping, virtually no online supermarket deliveries, and much more time consuming/convoluted online banking using laptop/software rather than much simpler apps, couldn't extend my car park stay via the app whilst I was in the shops/restaurant and I was longer than expected, etc etc.

Same with my work - everything would take so much longer if we went back to 2010 as we now have fully integrated software systems communicating directly with clients, with HMRC, with Companies House, can prove a client's identity literally at the click of a mouse without them having to bring in their passport and driving licence for us to check in person, etc etc.

Isitevensummer · 08/06/2026 19:44

I meet people younger than me who are like this and it is irritating. Havng said that, I can see my younger colleagues work through tech glitches and problems much more easily than I do.

Sesma · 08/06/2026 19:43

Scammers will always be one step ahead.

Badbadbunny · 08/06/2026 19:42

Elsvieta · 08/06/2026 19:39

You work in a medical setting? And staff are refusing to use the system for notes?

It sounds like those of you who are doing their work for them need to stop. And your manager needs to manage, and tell them it's not optional.

Nail on the head there. Your line management needs to be dealing with this and providing extra training/support or managing them out if they can't cope with perfectly reasonable changes.

Walkyrie · 08/06/2026 19:42

Badbadbunny · 08/06/2026 19:41

Theft of cash/purses/wallets used to be more common but has plumetted since the ongoing increased use of technology.

I’m not suggesting we go back to 1970 but I think 2010 was the sweet spot.

Cobrakainerd · 08/06/2026 19:41

Im fairly tech savvy, DH not at all. I do get pissed off at his refusal to even try. He's happy to scroll on FB and click into dodgy adverts claiming hes won a free gift but anything useful forget it.
My neighbours are all pensioners, next door is forever asking me to order stuff for him from Amazon, again has tech but only uses it to ask AI stuff, which he takes as gospel. and 'research' conspiracy theories
I imagine as I get older I may struggle to keep up with changes but it won't be because I don't want to.

Badbadbunny · 08/06/2026 19:41

Walkyrie · 08/06/2026 19:39

And yet fraud etc is more common the more technology we get.

Theft of cash/purses/wallets used to be more common but has plumetted since the ongoing increased use of technology.

WonderingWanda · 08/06/2026 19:41

My dm can navigate the tech if it involves shopping or treats but is miraculously incapable for any boring jobs like filling in a form.

Rubberdoggie · 08/06/2026 19:40

Walkyrie · 08/06/2026 19:33

Ok but we’re no longer in the 90s are we? Every single aspect of my life has an app, a password, a security code which is then sent to my email address, before asking me if I want to set up fingerprint or facial recognition, and then when I eventually get into the bloody thing either it stalls or needs updating. Laptops, tablets, smartphones, kindles, self service checkouts… there are several ‘basic’ messaging platforms rather than just texts, people expect to video call constantly, emails pop up in real time on your phone rather than sitting in a laptop inbox and people want answers NOW.

Technology was great up to a point but is now just an absolute faff and part of the daily bombardment our brains go through to do the most basic things. I’m not surprised people are getting sick of it. Everyone saying ‘it’ll only take a second’ like we don’t also have a thousand other things that only take a second.

Agree with you. I actually lose track of the whole process because it’s so laborious/ boring!

Elsvieta · 08/06/2026 19:39

You work in a medical setting? And staff are refusing to use the system for notes?

It sounds like those of you who are doing their work for them need to stop. And your manager needs to manage, and tell them it's not optional.

Walkyrie · 08/06/2026 19:39

Badbadbunny · 08/06/2026 19:36

You wouldn't say that if his internet banking had been hacked by a "simple pin" code and he'd lost money or had his bank account frozen.

And yet fraud etc is more common the more technology we get.

Isittimeformynapyet · 08/06/2026 19:38

I don't have scales so asked my friend if I could use his. He loves tech and has the "latest" set. I had to download an app and link to the scales via Bluetooth just to weigh myself!

Ever since I've been getting notifications on my phone to weigh myself again. I'll get round to turning them off in due course.

Badbadbunny · 08/06/2026 19:36

Walkyrie · 08/06/2026 19:35

Yeah… no. I needed to get into DH’s phone in a semi emergency the other day and couldn’t. A simple PIN code would’ve been fine.

You wouldn't say that if his internet banking had been hacked by a "simple pin" code and he'd lost money or had his bank account frozen.

Walkyrie · 08/06/2026 19:35

Badbadbunny · 08/06/2026 19:34

On the contrary, I think things like facial recognition make things so much quicker and easier once you set them up. I far prefer it to using passwords, etc. and better for security too.

Yeah… no. I needed to get into DH’s phone in a semi emergency the other day and couldn’t. A simple PIN code would’ve been fine.

Badbadbunny · 08/06/2026 19:34

Walkyrie · 08/06/2026 19:33

Ok but we’re no longer in the 90s are we? Every single aspect of my life has an app, a password, a security code which is then sent to my email address, before asking me if I want to set up fingerprint or facial recognition, and then when I eventually get into the bloody thing either it stalls or needs updating. Laptops, tablets, smartphones, kindles, self service checkouts… there are several ‘basic’ messaging platforms rather than just texts, people expect to video call constantly, emails pop up in real time on your phone rather than sitting in a laptop inbox and people want answers NOW.

Technology was great up to a point but is now just an absolute faff and part of the daily bombardment our brains go through to do the most basic things. I’m not surprised people are getting sick of it. Everyone saying ‘it’ll only take a second’ like we don’t also have a thousand other things that only take a second.

On the contrary, I think things like facial recognition make things so much quicker and easier once you set them up. I far prefer it to using passwords, etc. and better for security too.

Walkyrie · 08/06/2026 19:33

smallglassbottle · 08/06/2026 16:50

It's ridiculous. The internet has been around since the 90s and smartphones since the 2000s. It's not like they're new. Signing on a pad is nothing and requires no knowledge or particular skill.

Ok but we’re no longer in the 90s are we? Every single aspect of my life has an app, a password, a security code which is then sent to my email address, before asking me if I want to set up fingerprint or facial recognition, and then when I eventually get into the bloody thing either it stalls or needs updating. Laptops, tablets, smartphones, kindles, self service checkouts… there are several ‘basic’ messaging platforms rather than just texts, people expect to video call constantly, emails pop up in real time on your phone rather than sitting in a laptop inbox and people want answers NOW.

Technology was great up to a point but is now just an absolute faff and part of the daily bombardment our brains go through to do the most basic things. I’m not surprised people are getting sick of it. Everyone saying ‘it’ll only take a second’ like we don’t also have a thousand other things that only take a second.

OneNewLeader · 08/06/2026 19:32

I’m old, I’m ok for now, efficiencies that make processes more efficient for the end user, I’m all in. Crappy apps not so much.

I carry screen wipes and surreptitiously use them at the Dr’s and for most public touch screens.

user1471453601 · 08/06/2026 19:31

ThejoyofNC · 08/06/2026 16:47

The woman in your GP example was just being pathetic.

My GP moved to an online system which works so, so much better than queuing on the phone at 8am. They had an unbelievable amount of pushback with perfectly capable people, flat out refusing to even try it.

My GP moved to online system too.

After the system told me that a practitioner would assess my clinical need within two working days, this was on a Friday, I've since refused to use it and my surgery agreed to make other arrangements for me.

My "clinical need" was that I had vomited blood. 111 requested an ambulance but advised it would be better if I could be taken to hospital by car.

Within an hour of that I was in the resuscitation unit being asked if I had thoughts on "do not resuscitate" .

While my surgery assures me they have taken steps to ensure that cannot happen again, I'm not willing to bet my life on it.

Soubriquet · 08/06/2026 19:31

It’s one thing about my dh that I find really frustrating. He hates technology. Refuses to have a phone, and goes out of his way to be tech free. He will watch tv, but that’s the end of it.

Badbadbunny · 08/06/2026 19:28

Sesma · 08/06/2026 19:21

Yuk, screens on self checkouts, covered in traces of faeces and e-coli. Imagine the non hand washers going to the public toilet, then nipping in for a quick shop.

I just clean my hands with a little bottle of anti-bac I carry in my handabg.

Isittimeformynapyet · 08/06/2026 19:22

Octavia64 · 08/06/2026 18:23

I am severely disabled.

quite frequently I am in a lot of pain and it can be very tricky to use these systems when you are in a lot of pain.

my gp record is now festooned with flags saying please see this person because if I do automatic e consults I tend to get fobbed off and I lose my speech if I’m in a lot of pain and so when they phone me I answer the phone but don’t speak and they just roll through their script without getting any response and assume it’s ok

eg
“you’ve just got a chest infection try more fluids and rest and then get back to us in a few days” etc when I have a severe autoimmune disease and asthma and it needs dealing with now.

i put in a complaint that they were discriminating against me because I can’t access the tech and the phone calls aren’t a two way conversation and now they do see me.

So "they" weren't discriminating against you. The system did not work for you at all and when you raised that issue they solved it. Good, I'm very glad they found a solution 👍🏻

Sesma · 08/06/2026 19:21

Yuk, screens on self checkouts, covered in traces of faeces and e-coli. Imagine the non hand washers going to the public toilet, then nipping in for a quick shop.

Unforgettablefire · 08/06/2026 19:15

My dm irritates me with this. If something has to be done online she gets pissy with and says not everyone is online!! Her excuse is she’s rubbish with technology. But she buys tiny £10 phones and has to go through each letter of the alphabet to make the words for a text.
Using her £10 burner phone is a lot harder to use than a smartphone.

So annoying when it’s a way of life now.

susiedaisy1912 · 08/06/2026 19:14

As a single person in my mid fifties I’ve had to learn as I’ve had no one else to help me. I intend to keep learning as I age as I don’t want to miss out on things.

Isittimeformynapyet · 08/06/2026 19:11

@scalt

I’m sure I will say one day “I told you so”.

You'll love that! I bet you can't wait 😄

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