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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Paying to fix their mistake?

41 replies

Whoops75 · 08/06/2026 15:34

Had Roman blinds made for the kitchen , fabrics brought to the house and I chose a light fabric with a dark boarder.
The blinds arrived and look nothing like I ordered, very grey/mushroom hue to them.
Figured out after a week that they had used blackout lining and it has totally changed the colour. No lining was brought to the consultation, I’ve been told they use it as standard.
when I asked about changing it they quoted me £800 a third of the cost of the blinds.

AIBU to be fuming and want to incur no cost for them to fix their own mistakes.

What can I do?

OP posts:
isitreallyherandhim · 08/06/2026 17:31

Surely you knew this would happen when you purchased black out blinds?

Kangarude · 08/06/2026 17:30

Whenever I have had blinds or curtains made, they have charged extra for blackout linings. Surely this would be included in your quote/order?

Mcdhotchoc · 08/06/2026 17:20

They are supposedly experts. Not on you at all.

smallglassbottle · 08/06/2026 16:42

It should have said somewhere in the product description. Some makes of blinds have blackout as standard, but it should say somewhere.

GreatThingsAwait · 08/06/2026 16:39

What does is say on your order and on there terms and conditions. Did you accidentally sign to agree to the linings

NotAnotherScarf · 08/06/2026 16:38

Dearg · 08/06/2026 15:39

Did you talk about lining at all? I think this is poor communication on both sides. The salesperson, for not pointing out that it would be a blackout lining and the colour may change, but you bear some responsibility for not asking about lining.

I would ask them to reconsider; point out that you were not advised that the lining would change the way the light hit, and also that you would not have assumed a kitchen blind would be a blackout lining.

I do think you need to be prepared to share the cost, but I would give it a go.

But surely it's the salespersons responsibility to tell your you about these things. I personally have only ever bought off the shelf curtains and blinds, I'd have no clue about blackout material etc.

grumpygrape · 08/06/2026 16:19

Did you sign or agree to a final order?

LIZS · 08/06/2026 16:14

Did you request blackout lining? Or was that included on the order? If not then you can raise a complaint. However partially lowered blinds will always darken a room.

TheGirlattheBack · 08/06/2026 16:06

I would expect them to use a similarly light coloured lining fabric with what you’ve described. They’ve used the wrong lining - definitely complain.

JacquesHarlow · 08/06/2026 15:56

Whoops75 · 08/06/2026 15:34

Had Roman blinds made for the kitchen , fabrics brought to the house and I chose a light fabric with a dark boarder.
The blinds arrived and look nothing like I ordered, very grey/mushroom hue to them.
Figured out after a week that they had used blackout lining and it has totally changed the colour. No lining was brought to the consultation, I’ve been told they use it as standard.
when I asked about changing it they quoted me £800 a third of the cost of the blinds.

AIBU to be fuming and want to incur no cost for them to fix their own mistakes.

What can I do?

A 'dark boarder'....have I accidentally stepped into the Reform forum? 🙄😮

CombatBarbie · 08/06/2026 15:55

Whoops75 · 08/06/2026 15:44

Yes 👍

Show quote history

Id claim back under item not as described.

Original poster
Whoops75 · 08/06/2026 15:52

It’s not only the colour change issue, it’s also that if I partially close them the kitchen is like a cave. I’m so disappointed and cross, we have now have a thick tightly packed blind on each window instead of a neat pleated one.

OP posts:
Ophy83 · 08/06/2026 15:48

It's on them to raise the issue of a lining when you were choosing the blinds... I'm not sure how the customer is supposed to know about it, or that it would potentially change the colour/look of the blind.

Original poster
Whoops75 · 08/06/2026 15:44

CombatBarbie · 08/06/2026 15:37

Did you pay on credit card?

Yes 👍

OP posts:
Dearg · 08/06/2026 15:39

Did you talk about lining at all? I think this is poor communication on both sides. The salesperson, for not pointing out that it would be a blackout lining and the colour may change, but you bear some responsibility for not asking about lining.

I would ask them to reconsider; point out that you were not advised that the lining would change the way the light hit, and also that you would not have assumed a kitchen blind would be a blackout lining.

I do think you need to be prepared to share the cost, but I would give it a go.

CombatBarbie · 08/06/2026 15:37

Did you pay on credit card?

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