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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To love A&E despite the wait?

136 replies

HotTiredDog · 30/05/2026 22:54

Over 9 hours in a very busy city A&E today with DM, following a fall at home.
They have established that her heart is fine, lots of good blood stuff, X-rays of queries and carried out dressing of wounds.
This was free at the point of need & was carried out by amazing professionals, with the utmost care & thoughtfulness.
Seriously, 9 hours was nothing for all this attention, not really.
The tragedy was on the MH side, with some seriously unwell folk who couldn’t be given the care they so desperately need - I dearly wanted to help but had no way of doing so.
I am so proud of & grateful for the people of A&E. We must keep it safe.

OP posts:
rockthemix · 31/05/2026 12:05

I think YABU. Why do you love it?

catsarethefuture · 31/05/2026 12:04

A 9 hour wait sounds mental. I waited 1.5 hrs and all I needed was just a couple stitches. So glad I left the UK 😬

Zanatdy · 31/05/2026 11:59

Times i’ve been to A&E - acute pancreatitis x 2, very unwell, seen immediately both times despite it being packed. Never went back to waiting room after triage, and appendix rupture. So no, I didn’t love it; but was appreciative of the fact I was treated urgently and given pain relief.

dottiedodah · 31/05/2026 11:54

Couldnt say love it exactly! So busy (not their fault obv) wait for hours !

Ophy83 · 31/05/2026 11:48

Having seen A&Es in France vs UK, I often think that residents of Kent would be better off getting le shuttle to Calais in an emergency

LoveHearts69 · 31/05/2026 11:47

I agree but I wonder how much of it is depends on where you live as well. I’ve always been seen pretty quickly and I’ve found they’re really good with young children. We are in a small town in the north. My 72 year old mum lives fairly rurally and she was seen quickly and admitted recently too so I think my family have been very fortunate but I know not everyone is. I do really appreciate everyone who works in A&E and within our NHS and is doing the best they can.

MrListerSir · 31/05/2026 11:46

@HotTiredDog If that's true then it's even more bizarre you think 9 hours in A&E is reasonable. Whenever I've been unlucky enough to need care abroad (fracturing my ankle was one extremely memorable occasion!) I was seen and began treatment within 30 mins.

UK emergency healthcare is just... awful.

HotTiredDog · 31/05/2026 11:38

@MrListerSir I have lived in other countries. Glad you’re so worldly wise though.

OP posts:
HotTiredDog · 31/05/2026 11:37

littlemousebigcheese · 31/05/2026 11:22

the problem is that so many of the people complaining just don’t need to be there. Time after time people say they waited x amount of hours, gave up and went home. When an and e is used properly it’s great but popping in with a sore throat slows everything down. We need better mental health care, more ooh gps, 111 doing more than telling everyone to go to a and e etc

Absolutely. At one point, there were around 1/4 of the patients called who just weren’t there any more. Nurses said that wasn’t uncommon and was, obviously, really frustrating for them and a complete waste of resources. Hopefully none of them had deteriorating issues that they then suffered from, but also its on them if they chose to go.

OP posts:
Gillygallygosh123 · 31/05/2026 11:34

Anarchy99 · 31/05/2026 11:07

Babies and children automatically get priority though

My local hospital has an adults A&E and a child's A&E completely separate from each other.

Cantpee · 31/05/2026 11:32

I have had mixed experiences. I have had bloods taken, been admitted and been in theatre within 3 hours for an obstructed ureter. I have also waited 12 hours in A&E recently with post-surgery complications when I really should have been seen elsewhere - the ward I was discharged from refused to review me, gp could only send me to A&E, consultant that performed my surgery was in theatre all day - I was eventually seen by a nurse practitioner who couldn’t help and I ended up readmitted a couple of days later anyway.

I think it’s partly down to luck whether or not you get seen quickly and by the right people!

If you are really poorly it’s an absolutely awful environment to be waiting in.

littlemousebigcheese · 31/05/2026 11:32

same @Anarchy99im so terrified of needing to use a and e I just wouldn’t go. It’s mostly the elderly who are left in pain and with no one to advocate for them. With people living longer maybe we need to invest in medical centres focused on older people with specially trained nurses

MrListerSir · 31/05/2026 11:31

I disagree, OP. I think 9 hours is appalling. The UK has awful emergency care, long waits, exhausted, burned out, uncaring staff (in my experience). I dread having to go there for any reason at all.

What I cannot understand is how anyone can justify long waits in often dirty overcrowded hospitals. It's clear to me you haven't lived in any other countries OP - it would blow your mind to see how good emergency healthcare can be.

I'd love to be able to pay for a private A&E! The NHS is an absolute disgrace.

Anarchy99 · 31/05/2026 11:30

littlemousebigcheese · 31/05/2026 11:22

the problem is that so many of the people complaining just don’t need to be there. Time after time people say they waited x amount of hours, gave up and went home. When an and e is used properly it’s great but popping in with a sore throat slows everything down. We need better mental health care, more ooh gps, 111 doing more than telling everyone to go to a and e etc

We need more of everything but the first thing is a joined up communication system. I got sick of having to explain to a nurse what meds I was on, her English wasn’t great so we couldn’t understand each other very well (not her fault, she did her best) then explain to every medical person that came to see me what the issue was, then explaining to my GP a couple of days later…

I honestly think that if I am ever sent to A&E by my GP again, I will take my chances and not go. If that has a negative outcome then so be it. I can’t even watch news items on corridor care without shaking

littlemousebigcheese · 31/05/2026 11:22

the problem is that so many of the people complaining just don’t need to be there. Time after time people say they waited x amount of hours, gave up and went home. When an and e is used properly it’s great but popping in with a sore throat slows everything down. We need better mental health care, more ooh gps, 111 doing more than telling everyone to go to a and e etc

Sirzy · 31/05/2026 11:13

Anarchy99 · 31/05/2026 11:07

Babies and children automatically get priority though

They don’t. When they are triaged they will of course take into account the fact that as babies and children they can deteriorate more quickly but they don’t automatically get seen before others.

Anarchy99 · 31/05/2026 11:07

WhatNextImScared · 31/05/2026 09:56

This is what everyone forgets. If you’re not seen immediately, you will be supported but it’s a good sign.

i have kids under lots of specialists and things go wrong now and again so we’ve been in a&e too many times… mostly there has been quite a wait but one time my then 11 month old had sepsis and she was on an antibiotic drip within 20 mins of arriving.

Babies and children automatically get priority though

mondaytosunday · 31/05/2026 10:56

@Vinvertebrategoing to A&E was when my DD’s MS was picked up after three years at another hospital doing test after test and head scratching.

ThePlover · 31/05/2026 10:52

ClawsandEffect · 31/05/2026 00:55

My experience of A&E in Spain while living there. Signed in, seen, diagnosed, treated and on my way home in the middle of Saturday night. All within 2 hours. And they spoke to me in clear English due to my woeful Spanish speaking.

And in the UK, Newcastle, waited 11 hours, problem was dismissed by the doctor I eventually saw (despite being later diagnosed as a wound infection) without any real examination.

I'm older and I live in terror of needing to go to hospital in the UK.

I have experienced Spanish and UK A&E.
In the Spanish one I was seen by a doctor within minutes (there was no one else in the waiting room). Treated with various drugs, x rayed and discharged about 90 minutes later. The place was shabby and run down, much like a British hospital and there was no English spoken and my Spanish isn't great but that's my problem not a criticism. This cost me nothing as is paid for under reciprocal agreement.
I've been to a UK A&E several times.
Once with DS after an accident, he was treated and blue lighted to another hospital within an hour.
Once by ambulance taken straight into majors where they dealt with me efficiently but then I waited hours for a bed to be admitted.
Once during covid when I was sent in by a doctor but had to spend hours on a trolley.
More recently again sent by my doctor, triaged and sent to the SDEC. Lots of tests and discharged after three hours.
No complaints really, maybe I was lucky in the timing. It's a small DGH near the bottom in the rankings.

BlueSkiesAndSunshiiine · 31/05/2026 10:47

Our local Urgent Care is ok and takes patients who aren't quite at A&E level such as minor illnesses and injuries.

HotTiredDog · 31/05/2026 10:40

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HotTiredDog · 31/05/2026 10:38

To clarify:
Total time in A&E: 9 hours.
Triaged within 20 mins.
Within that time, there were:
4 sets of observations
one review with consultant
bloods & ecg
one set of X-rays
two consultations with registrars
one treatment by nurse.

I would not have been so enthusiastic if DM had waited 9 hours for triage or indeed anything else on that list!

OP posts:
dizzydizzydizzy · 31/05/2026 10:19

worldsgonemadnow · 31/05/2026 09:24

Its often quite helpful to ask the practitioner for their name, and a copy of the complaints procedure when in the kind of situation you were, even when you know tgeir bame and how to make a complaint. It can give them pause for thought and allow them to get their brain and mouth back online.

Good point! Although I was there alone, so the power balance was very much against me. I felt so dismissed and trampled upon, I would not have plucked up tbe courage to say something like that. I went home and thought about it for a couple of days and discussed it with others and then decided I had definitely been badly treated. I am single but I suspect if I’d had a partner or DC with me, especially a male, I would have been treated far better. It’s a sad state of affairs. I am polite, always thank people etc.

WhatNextImScared · 31/05/2026 09:56

ToffeeCrabApple · 30/05/2026 23:04

Yanbu.

Took DS in gasping for breath with croup. Got him in the door. The staff clocked him immediately & it was action stations, kid can't breathe, there was no waiting, he was seen & got steroids in minutes.

DD as a baby - went in getting grey/working hard to breathe. Seen fast.

Ime they see who needs to be seen & they see them fast. The only times we've not been seen within 30 mins:

  1. first occasion: i arrived in an ambulance & was left a bit unattended for 2 hours, by which point there was blood pretty much everywhere. The consultant went berserk that i'd been left bleeding profusely after a miscarriage for too long & was v apologetic & got me sorted v quickly
  2. second occasion: realised afterwards we probably shouldn't have been at a&e. I'd been sent there by 111.

When you need to be there, generally you get seen & sorted fast.

I would say (and sorry to all the doctors/nurses) that the difference in care if you arrive on a weekday vs a weekend is a bit scary. It should be the same staffing 24/7.

Edited

This is what everyone forgets. If you’re not seen immediately, you will be supported but it’s a good sign.

i have kids under lots of specialists and things go wrong now and again so we’ve been in a&e too many times… mostly there has been quite a wait but one time my then 11 month old had sepsis and she was on an antibiotic drip within 20 mins of arriving.

EasternStandard · 31/05/2026 09:51

9 hours is so long. We had an ankle x-ray faster than that for dc tg